Re: [rt-users] RT Mobile for iPhone (Dustin Collins)

2010-06-29 Thread Brumm, Torsten / Kuehne + Nagel / Ham MI-ID
Offline work would be great, but not needed for the first step!

- Originalnachricht -

Kuehne + Nagel (AG  Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), 
Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark 
Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, 
HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne  
Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: 
Klaus-Michael Kuehne



Von: rt-users-boun...@lists.bestpractical.com 
rt-users-boun...@lists.bestpractical.com
An: John Bartelt bart...@slac.stanford.edu
Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Gesendet: Tue Jun 29 02:03:19 2010
Betreff: Re: [rt-users] RT Mobile for iPhone (Dustin Collins)




 As a first step, it would probably be easier to create a special
 stylesheet to create the illusion of an app.
 
 Yes, my first thought was that a mobile stylesheet might make
 it easier to use RT on a mobile device.  It could be done on
 the server side, rather than the client (but then it's not an
 app you can sell).

It's not that hard to put together a reasonable mobile UI for RT,
especially if we start reasonably small.  That would have the advantage
of working on many platforms instead of just one. 

How many of you need offline-ability for your mobile RT usage?

-Jesse


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Re: [rt-users] RT Mobile for iPhone (Dustin Collins)

2010-06-29 Thread Steve McStravick
 
 
 
 
  As a first step, it would probably be easier to create a special 
  stylesheet to create the illusion of an app.
  
  Yes, my first thought was that a mobile stylesheet might make it 
  easier to use RT on a mobile device.  It could be done on the server 
  side, rather than the client (but then it's not an app you can sell).
 
 It's not that hard to put together a reasonable mobile UI for RT,
especially if we start reasonably small.  That would have the advantage of
working on many platforms instead of just one. 
 
 How many of you need offline-ability for your mobile RT usage?
 
 -Jesse
 
ME !!
It would be very handy for us, since we're always travelling, so access from
Blackberry/IPhone/Android/etc. would make things easier.
We are currently trying to roll-out RT here and are trying our best with RSS
feeds and command-by-email, but an actual mobile RT would be great.
 
Steve
 
 
 
 
 
 
 

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Re: [rt-users] RT Mobile for iPhone (Dustin Collins)

2010-06-28 Thread John Bartelt

On Sun, 27 Jun 2010, Rainer Duffner wrote:
...
With regard to https - just search google for something like iphone app ssl 
and you realize why it does not support https...


I only see reports of problems with self-signed certs.
We have a real certificate.

Rather than port the app to Android (which version anyway), he should first 
fix the iPhone version.
As a first step, it would probably be easier to create a special stylesheet 
to create the illusion of an app.


Yes, my first thought was that a mobile stylesheet might make
it easier to use RT on a mobile device.  It could be done on
the server side, rather than the client (but then it's not an
app you can sell).

John

+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=
John Bartelt bart...@slac.stanford.edu
SLAC National Accelerator Laboratory 
MS 97

2575 Sand Hill Road
Menlo Park, CA 94025 office: SCCS room 331

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Re: [rt-users] RT Mobile for iPhone (Dustin Collins)

2010-06-28 Thread Jesse Vincent



 As a first step, it would probably be easier to create a special
 stylesheet to create the illusion of an app.
 
 Yes, my first thought was that a mobile stylesheet might make
 it easier to use RT on a mobile device.  It could be done on
 the server side, rather than the client (but then it's not an
 app you can sell).

It's not that hard to put together a reasonable mobile UI for RT,
especially if we start reasonably small.  That would have the advantage
of working on many platforms instead of just one. 

How many of you need offline-ability for your mobile RT usage?

-Jesse


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Description: Digital signature

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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Re: [rt-users] RT Mobile for iPhone (Dustin Collins)

2010-06-28 Thread Mark Fuller
We use RT for all of our operations and a mobile interface would be great
we have users that do not have smart phones but still would be able to
handle basic things. We have RTFM in use as well and just for them to be
able to do some canned responses would be great and for those of us who
live RT 24 hrs a day a faster loading interface would just make our
interruptions easier to tolerate. I use an android so it is fine to use
but loading the pages thru even 3g can be painful at time especially long
tickets.


Mark

-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jesse
Vincent
Sent: Monday, June 28, 2010 8:03 PM
To: John Bartelt
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT Mobile for iPhone (Dustin Collins)




 As a first step, it would probably be easier to create a special
 stylesheet to create the illusion of an app.

 Yes, my first thought was that a mobile stylesheet might make it
 easier to use RT on a mobile device.  It could be done on the server
 side, rather than the client (but then it's not an app you can sell).

It's not that hard to put together a reasonable mobile UI for RT,
especially if we start reasonably small.  That would have the advantage of
working on many platforms instead of just one.

How many of you need offline-ability for your mobile RT usage?

-Jesse

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


Re: [rt-users] RT Mobile for iPhone (Dustin Collins)

2010-06-26 Thread Rainer Duffner


Am 25.06.2010 um 18:49 schrieb John Bartelt:


On Fri, 25 Jun 2010, Daniel Farst wrote:


In my Apache logs, I see two attempts to connect with my username  
and password in cleartext *shudders*


Yes, I just spent several minutes chaning the passwords for the
three accounts I had tested with.  I wonder if I can get my
money back?





Seems so:
http://justanotheriphoneblog.com/wordpress/iphone-app-store/app-store-refund-how-i-got-mine


That said, as the developer found the time to essentially spam this  
list with his advert for the app, I'm sure nobody would complain if he  
addressed some of the concerns generated in the follow-ups to his  
original mail.


With regard to https - just search google for something like iphone  
app ssl and you realize why it does not support https...



Rather than port the app to Android (which version anyway), he should  
first fix the iPhone version.


As a first step, it would probably be easier to create a special  
stylesheet to create the illusion of an app.




Rainer

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[rt-users] RT Mobile for iPhone (Dustin Collins)

2010-06-25 Thread Bartelt, John E.
I bought it but I can't get it to connect.
(1) Does it understand https?
(2) Does it understand external authentication?

John Bartelt

Date: Thu, 24 Jun 2010 17:56:30 -0400
From: Dustin Collins stregasg...@gmail.com
To: rt-users@lists.bestpractical.com
rt-users@lists.bestpractical.com
Subject: [rt-users] RT Mobile for iPhone
Message-ID: -2996965792844...@unknownmsgid
Content-Type: text/plain; charset=ISO-8859-1

This is an RT client for iPhone. Check it out if your interested.

http://itunes.apple.com/us/app/rt-mobile/id377642006?mt=8


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Re: [rt-users] RT Mobile for iPhone (Dustin Collins)

2010-06-25 Thread Chuck Boeheim
Likewise.   We use webauth in front of RT, so we need to authenticate to 
another web page first, and then return a cookie with the transactions. 

-Chuck

On Jun 25, 2010, at 3:02 AM, Bartelt, John E. bart...@slac.stanford.edu 
wrote:

 I bought it but I can't get it to connect.
 (1) Does it understand https?
 (2) Does it understand external authentication?
 
 John Bartelt
 
 Date: Thu, 24 Jun 2010 17:56:30 -0400
 From: Dustin Collins stregasg...@gmail.com
 To: rt-users@lists.bestpractical.com
rt-users@lists.bestpractical.com
 Subject: [rt-users] RT Mobile for iPhone
 Message-ID: -2996965792844...@unknownmsgid
 Content-Type: text/plain; charset=ISO-8859-1
 
 This is an RT client for iPhone. Check it out if your interested.
 
 http://itunes.apple.com/us/app/rt-mobile/id377642006?mt=8
 
 
 Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
 Buy a copy at http://rtbook.bestpractical.com

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


Re: [rt-users] RT Mobile for iPhone (Dustin Collins)

2010-06-25 Thread Troy Knabe
Yes. I just installed it and it does do https and external auth fine. 

-Troy
Sent from my Mobile Device

On Jun 25, 2010, at 12:05 AM, Bartelt, John E. bart...@slac.stanford.edu 
wrote:

 I bought it but I can't get it to connect.
 (1) Does it understand https?
 (2) Does it understand external authentication?
 
 John Bartelt
 
 Date: Thu, 24 Jun 2010 17:56:30 -0400
 From: Dustin Collins stregasg...@gmail.com
 To: rt-users@lists.bestpractical.com
rt-users@lists.bestpractical.com
 Subject: [rt-users] RT Mobile for iPhone
 Message-ID: -2996965792844...@unknownmsgid
 Content-Type: text/plain; charset=ISO-8859-1
 
 This is an RT client for iPhone. Check it out if your interested.
 
 http://itunes.apple.com/us/app/rt-mobile/id377642006?mt=8
 
 
 Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
 Buy a copy at http://rtbook.bestpractical.com

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


Re: [rt-users] RT Mobile for iPhone (Dustin Collins)

2010-06-25 Thread Daniel Farst
We use external auth with LDAP and it opens and immediately crashes for me.

In my Apache logs, I see two attempts to connect with my username and password 
in cleartext *shudders*

-- 
Daniel Farst
IT Support Coordinator
College of Arts and Sciences
Case Western Reserve University

Public key on keyserver.pgp.com
--
Friday, June 25, 2010, 10:31:54 AM, Troy Knabe wrote:
--
 Yes. I just installed it and it does do https and external auth fine. 

 -Troy
 Sent from my Mobile Device

 On Jun 25, 2010, at 12:05 AM, Bartelt, John E.
 bart...@slac.stanford.edu wrote:

 I bought it but I can't get it to connect.
 (1) Does it understand https?
 (2) Does it understand external authentication?
 
 John Bartelt
 
 Date: Thu, 24 Jun 2010 17:56:30 -0400
 From: Dustin Collins stregasg...@gmail.com
 To: rt-users@lists.bestpractical.com
rt-users@lists.bestpractical.com
 Subject: [rt-users] RT Mobile for iPhone
 Message-ID: -2996965792844...@unknownmsgid
 Content-Type: text/plain; charset=ISO-8859-1
 
 This is an RT client for iPhone. Check it out if your interested.
 
 http://itunes.apple.com/us/app/rt-mobile/id377642006?mt=8
 
 
 Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
 Buy a copy at http://rtbook.bestpractical.com

 Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
 Buy a copy at http://rtbook.bestpractical.com

pgpv1RaHlmjgZ.pgp
Description: PGP signature

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] RT Mobile for iPhone (Dustin Collins)

2010-06-25 Thread John Bartelt

On Fri, 25 Jun 2010, Daniel Farst wrote:


In my Apache logs, I see two attempts to connect with my username and password 
in cleartext *shudders*


Yes, I just spent several minutes chaning the passwords for the
three accounts I had tested with.  I wonder if I can get my
money back?

John

+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=
John Bartelt bart...@slac.stanford.edu
SLAC National Accelerator Laboratory 650-926-4591
MS 97
2575 Sand Hill Road
Menlo Park, CA 94025 office: SCCS room 331

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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Re: [rt-users] RT Mobile for iPhone (Dustin Collins)

2010-06-25 Thread Troy Knabe
Yes, I have too.  My apologies.  I guess I should have said, yes, it accepted 
https://hostname in the config.

Again, Sorry!

-Troy


On Jun 25, 2010, at 9:49 AM, John Bartelt wrote:

 On Fri, 25 Jun 2010, Daniel Farst wrote:
 
 In my Apache logs, I see two attempts to connect with my username and 
 password in cleartext *shudders*
 
 Yes, I just spent several minutes chaning the passwords for the
 three accounts I had tested with.  I wonder if I can get my
 money back?
 
 John
 
 +=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=
 John Bartelt bart...@slac.stanford.edu
 SLAC National Accelerator Laboratory 650-926-4591
 MS 97
 2575 Sand Hill Road
 Menlo Park, CA 94025 office: SCCS room 331


Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com