Re: [rt-users] RT as a service

2013-09-17 Thread Elliott, Kevin C (DOR) 
I believe BestPractical offers Request Tracker managed hosting 
(http://bestpractical.com/services/hosting.html).



 -Original Message-
 From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
 boun...@lists.bestpractical.com] On Behalf Of Roy
 Sent: Tuesday, September 17, 2013 8:50 AM
 To: rt-users@lists.bestpractical.com
 Subject: [rt-users] RT as a service
 
 Hi,
 
 I am just wondering if anyone know of any service provider that offer RT
 as a service under shared environment or similar. A friend of mine has a
 very small company , with very low budget and looking for ticketing
 solution.
 UK based preferably
 
 Roy
 
 
 
 --
 RT Training in New York, October 8th and 9th:
 http://bestpractical.com/training

-- 
RT Training in New York, October 8th and 9th: http://bestpractical.com/training

[rt-users] RT 4.0.5 - Self-service default ordering

2012-04-18 Thread Tony Atkinson 
Hello,

I'm looking to change the default ordering on the Self Service results
Specifically, the My open tickets results

I've tried changing the My open tickets saved search
but this doesn't seem to affect the results globally

I've also tried altering
/html/SelfService/Elements/MyRequests
to read
@Order = ('DESC')
@OrderBy = ('Created')

Is this the wrong thing to do?

Any help appreciated
Thanks,

-- 
Tony Atkinson

Re: [rt-users] RT 4.0.5 - Self-service default ordering

2012-04-18 Thread Ruslan Zakirov 
On Wed, Apr 18, 2012 at 19:57, Tony Atkinson t...@dataproservices.co.uk wrote:
 I've also tried altering
 /html/SelfService/Elements/MyRequests
 to read
 @Order = ('DESC')
 @OrderBy = ('Created')

 Is this the wrong thing to do?

Looks right. Cleaning mason cache and restarting web server should make it work.


-- 
Best regards, Ruslan.