Re: [rt-users] RT on Ubuntu 12
Paul Tomblin ptomblin at xcski.com writes: On Thu, Jun 21, 2012 at 11:33 AM, Borngunners borngunners at aol.com wrote: Can't locate JSON.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt4/sbin/../lib /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /us If you're missing JSON.pm, then you never ran make testdeps and make fixdeps when you installed. Go back and install it properly, following *all* the instructions. Hi paul Just wanted to share that i recieved the same error [Fri Feb 15 18:48:12 2013] [error] [client 202.188.59.1] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack/Handler/Apache2.pm in @INC (@INC contains: /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2) at (eval 2) line 2.\n So i did apt-get install libplack-perl next i also encountered the error Can't locate JSON.pm guys you should know prior to this i ran make testdeps and all dependencies were found There were other modules missing every time i restarted the apache and i installed them before it finally worked apt-get install libtext-password-pronounceable-perl apt-get install libjson-perl apt-get install libregexp-ipv6-perl apt-get install libregexp-common-net-cidr-perl apt-get install libdevel-globaldestruction-perl apt-get install libhtml-mason-psgihandler-perl apt-get install libcgi-emulate-psgi-perl Now the problem is i cant login using root and password from the web interface Some one please give me suggestions. thanks -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] RT on Ubuntu 12
On Mon, Feb 18, 2013 at 04:55:25AM +, Martin wrote: [Fri Feb 15 18:48:12 2013] [error] [client 202.188.59.1] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack/Handler/Apache2.pm in @INC (@INC contains: /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2) at (eval 2) line 2.\n So i did apt-get install libplack-perl next i also encountered the error Can't locate JSON.pm guys you should know prior to this i ran make testdeps and all dependencies were found There were other modules missing every time i restarted the apache and i installed them before it finally worked How did you install RT? I've never seen RT 'fail' to notice deps like this. What operating system is this. Now the problem is i cant login using root and password from the web interface Some one please give me suggestions. There will be an error in the log, what does it say. Does the root user exist in the database. -kevin pgpoZWZjlEfpJ.pgp Description: PGP signature -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] RT on Ubuntu 12
Paul Tomblin ptomblin at xcski.com writes: On Thu, Jun 21, 2012 at 11:33 AM, Borngunners borngunners at aol.com wrote: Can't locate JSON.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt4/sbin/../lib /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /us If you're missing JSON.pm, then you never ran make testdeps and make fixdeps when you installed. Go back and install it properly, following *all* the instructions. Hi paul Just wanted to share that i recieved the same error [Fri Feb 15 18:48:12 2013] [error] [client 202.188.59.1] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack/Handler/Apache2.pm in @INC (@INC contains: /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2) at (eval 2) line 2.\n So i did apt-get install libplack-perl next i also encountered the error Can't locate JSON.pm guys you should know prior to this i ran make testdeps and all dependencies were found There were other modules missing every time i restarted the apache and i installed them before it finally worked apt-get install libtext-password-pronounceable-perl apt-get install libjson-perl apt-get install libregexp-ipv6-perl apt-get install libregexp-common-net-cidr-perl apt-get install libdevel-globaldestruction-perl apt-get install libhtml-mason-psgihandler-perl apt-get install libcgi-emulate-psgi-perl Now the problem is i cant login using root and password from the web interface Some one please give me suggestions. thanks -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] RT on Ubuntu 12
This is the error log from apache2 [Wed Jun 20 06:46:44 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Wed Jun 20 17:18:25 2012] [error] [client 128.8.222.95] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack$ [Wed Jun 20 17:20:56 2012] [notice] caught SIGTERM, shutting down [Wed Jun 20 17:21:18 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Thu Jun 21 10:43:08 2012] [notice] caught SIGTERM, shutting down [Thu Jun 21 10:43:45 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Thu Jun 21 10:43:57 2012] [error] [client 128.8.222.95] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack$ [Thu Jun 21 10:44:00 2012] [error] [client 128.8.222.95] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack$ -Original Message- From: 20/20 Lab l...@pacbell.net To: rt-users rt-users@lists.bestpractical.com Sent: Wed, Jun 20, 2012 6:20 pm Subject: Re: [rt-users] RT on Ubuntu 12 --snip-- SetHandler perl-script is *not* recommended. SetHandler modperl is the documented configuration and is correct -kevin --snip-- That's good to know. I remember that from when I set it up, but couldn't get it to work. It works now (since upgrading to 12 I assume). Thanks.
Re: [rt-users] RT on Ubuntu 12
sudo apt-get install libplack-perl On Thu, Jun 21, 2012 at 10:46 AM, Borngunners borngunn...@aol.com wrote: This is the error log from apache2 [Wed Jun 20 06:46:44 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Wed Jun 20 17:18:25 2012] [error] [client 128.8.222.95] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack$ [Wed Jun 20 17:20:56 2012] [notice] caught SIGTERM, shutting down [Wed Jun 20 17:21:18 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Thu Jun 21 10:43:08 2012] [notice] caught SIGTERM, shutting down [Thu Jun 21 10:43:45 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Thu Jun 21 10:43:57 2012] [error] [client 128.8.222.95] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack$ [Thu Jun 21 10:44:00 2012] [error] [client 128.8.222.95] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack$ -Original Message- From: 20/20 Lab l...@pacbell.net To: rt-users rt-users@lists.bestpractical.com Sent: Wed, Jun 20, 2012 6:20 pm Subject: Re: [rt-users] RT on Ubuntu 12 --snip-- SetHandler perl-script is *not* recommended. SetHandler modperl is the documented configuration and is correct -kevin --snip-- That's good to know. I remember that from when I set it up, but couldn't get it to work. It works now (since upgrading to 12 I assume). Thanks. -- http://www.linkedin.com/in/paultomblin http://careers.stackoverflow.com/ptomblin
Re: [rt-users] RT on Ubuntu 12
I just installed libplack-perl using the following command suggested sudo apt-get install libplack-perl After installing it, I decided to include use Plack::Handler::Apache2 in my apache2 configuration. This is the following error message I got: root@helpdesks:/etc/apache2/sites-available# /etc/init.d/apache2 start * Starting web server apache2 Syntax error on line 28 of /etc/apache2/sites-enabled/000-default: Can't locate JSON.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt4/sbin/../lib /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2) at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 73.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 73.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValue.pm line 54.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValue.pm line 54.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValues.pm line 55.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValues.pm line 55.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/CustomField.pm line 63.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/CustomField.pm line 63.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/System.pm line 122.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/System.pm line 122.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT.pm line 503.\n Action 'start' failed. The Apache error log may have more information. And after looking into the apache2 error log, this is the erroe message I get: $ [Thu Jun 21 11:26:15 2012] [notice] caught SIGTERM, shutting down [Thu Jun 21 11:26:19 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Thu Jun 21 11:26:37 2012] [notice] caught SIGTERM, shutting down if I comment out use Plack::Handler::Apache2, I won't have any error message after starting apache2. Thanks -Original Message- From: Paul Tomblin ptomb...@xcski.com To: Borngunners borngunn...@aol.com Cc: lab l...@pacbell.net; rt-users rt-users@lists.bestpractical.com Sent: Thu, Jun 21, 2012 10:55 am Subject: Re: [rt-users] RT on Ubuntu 12 sudo apt-get install libplack-perl On Thu, Jun 21, 2012 at 10:46 AM, Borngunners borngunn...@aol.com wrote: This is the error log from apache2 [Wed Jun 20 06:46:44 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Wed Jun 20 17:18:25 2012] [error] [client 128.8.222.95] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack$ [Wed Jun 20 17:20:56 2012] [notice] caught SIGTERM, shutting down [Wed Jun 20 17:21:18 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Thu Jun 21 10:43:08 2012] [notice] caught SIGTERM, shutting down [Thu Jun 21 10:43:45 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Thu Jun 21 10:43:57 2012] [error] [client 128.8.222.95] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack$ [Thu Jun 21 10:44:00 2012] [error] [client 128.8.222.95] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack$ -Original Message- From: 20/20 Lab l...@pacbell.net To: rt-users rt-users@lists.bestpractical.com Sent: Wed, Jun 20, 2012 6:20 pm Subject: Re: [rt-users] RT on Ubuntu 12 --snip-- SetHandler perl-script is *not* recommended. SetHandler modperl is the documented configuration and is correct -kevin --snip-- That's good to know. I remember that from when I set it up, but couldn't get it to work. It works now (since upgrading to 12 I assume). Thanks. -- http://www.linkedin.com/in/paultomblin http://careers.stackoverflow.com/ptomblin
Re: [rt-users] RT on Ubuntu 12
On Thu, Jun 21, 2012 at 11:33:05AM -0400, Borngunners wrote: I just installed libplack-perl using the following command suggested sudo apt-get install libplack-perl After installing it, I decided to include use Plack::Handler::Apache2 in my apache2 configuration. This is the following error message I got: Have you installed any of the RT dependencies on this machine? The README explains how to run make testdeps and make fixdeps. You'll need to run those and either install from CPAN or translate the needed perl modules into the appropriate Ubuntu packages. -kevin root@helpdesks:/etc/apache2/sites-available# /etc/init.d/apache2 start * Starting web server apache2 Syntax error on line 28 of /etc/apache2/sites-enabled/000-default: Can't locate JSON.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt4/sbin/../lib /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2) at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 73.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 73.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValue.pm line 54.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValue.pm line 54.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValues.pm line 55.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValues.pm line 55.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/CustomField.pm line 63.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/CustomField.pm line 63.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/System.pm line 122.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/System.pm line 122.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT.pm line 503.\n Action 'start' failed. The Apache error log may have more information. And after looking into the apache2 error log, this is the erroe message I get: $ [Thu Jun 21 11:26:15 2012] [notice] caught SIGTERM, shutting down [Thu Jun 21 11:26:19 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Thu Jun 21 11:26:37 2012] [notice] caught SIGTERM, shutting down if I comment out use Plack::Handler::Apache2, I won't have any error message after starting apache2. pgpqRj7xFAfxl.pgp Description: PGP signature
Re: [rt-users] RT on Ubuntu 12
On Thu, Jun 21, 2012 at 11:33 AM, Borngunners borngunn...@aol.com wrote: Can't locate JSON.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt4/sbin/../lib /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /us If you're missing JSON.pm, then you never ran make testdeps and make fixdeps when you installed. Go back and install it properly, following *all* the instructions. -- http://www.linkedin.com/in/paultomblin http://careers.stackoverflow.com/ptomblin
Re: [rt-users] RT on Ubuntu 12
Sounds like you didnt finish the 'make fixdeps' part of the setup. Some items (the last time I installed from the tarball) will not / can not be installed that way. In which case it'll say in the last few lines about how it could not install 'Thing::subthing' then just head on over to cpan and install it manually. Looking at my server, it looks like DateTime, GD, prefork, and XML-RSS are the packages I had to manually install. Tho I'm not positive. On 06/21/2012 8:33 AM, Borngunners wrote: I just installed libplack-perl using the following command suggested sudo apt-get install libplack-perl After installing it, I decided to include use Plack::Handler::Apache2 in my apache2 configuration. This is the following error message I got: root@helpdesks:/etc/apache2/sites-available# /etc/init.d/apache2 start * Starting web server apache2 Syntax error on line 28 of /etc/apache2/sites-enabled/000-default: Can't locate JSON.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt4/sbin/../lib /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2) at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 73.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 73.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValue.pm line 54.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValue.pm line 54.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValues.pm line 55.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValues.pm line 55.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/CustomField.pm line 63.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/CustomField.pm line 63.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/System.pm line 122.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/System.pm line 122.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT.pm line 503.\n Action 'start' failed. The Apache error log may have more information. And after looking into the apache2 error log, this is the erroe message I get: $ [Thu Jun 21 11:26:15 2012] [notice] caught SIGTERM, shutting down [Thu Jun 21 11:26:19 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Thu Jun 21 11:26:37 2012] [notice] caught SIGTERM, shutting down if I comment out use Plack::Handler::Apache2, I won't have any error message after starting apache2. Thanks -Original Message- From: Paul Tomblin ptomb...@xcski.com To: Borngunners borngunn...@aol.com Cc: lab l...@pacbell.net; rt-users rt-users@lists.bestpractical.com Sent: Thu, Jun 21, 2012 10:55 am Subject: Re: [rt-users] RT on Ubuntu 12 sudo apt-get install libplack-perl On Thu, Jun 21, 2012 at 10:46 AM, Borngunners borngunn...@aol.com wrote: This is the error log from apache2 [Wed Jun 20 06:46:44 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Wed Jun 20 17:18:25 2012] [error] [client 128.8.222.95] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack$ [Wed Jun 20 17:20:56 2012] [notice] caught SIGTERM, shutting down [Wed Jun 20 17:21:18 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Thu Jun 21 10:43:08 2012] [notice] caught SIGTERM, shutting down [Thu Jun 21 10:43:45 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Thu Jun 21 10:43:57 2012] [error] [client 128.8.222.95] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack$ [Thu Jun 21 10:44:00 2012] [error] [client 128.8.222.95] failed to resolve handler `Plack::Handler::Apache2': Can't locate Plack$ -Original Message- From: 20/20 Lab l...@pacbell.net To: rt-users rt-users@lists.bestpractical.com Sent: Wed, Jun 20, 2012 6:20 pm Subject: Re: [rt-users] RT on Ubuntu 12 --snip-- SetHandler perl-script is *not* recommended. SetHandler modperl is the documented configuration and is correct -kevin --snip-- That's good to know. I remember that from when I set it up, but couldn't get it to work. It works now (since upgrading to 12 I assume). Thanks. -- http://www.linkedin.com/in/paultomblin http://careers.stackoverflow.com/ptomblin
Re: [rt-users] RT on Ubuntu 12
I ran make fixdeps and other dependencies manually. I also ran apache2 to start the apache server. This is the respond I got after running the apache command: root@helpdesks:/opt/rt4/etc# /etc/init.d/apache2 start * Starting web server apache2 [Thu Jun 21 17:26:51 2012] [warning]: The ActiveStatus configuration has been replaced by the new Lifecycles functionality. You should set the 'active' property of the 'default' lifecycle and add transition rules; see RT_Config.pm for documentation. (/opt/rt4/sbin/../lib/RT/Config.pm:766) [ OK ] Now, I am not able to login as root and the default password. I am not able to login using ldap also. Thanks -Original Message- From: 20/20 Lab l...@pacbell.net To: Borngunners borngunn...@aol.com Cc: rt-users rt-users@lists.bestpractical.com Sent: Thu, Jun 21, 2012 11:49 am Subject: Re: [rt-users] RT on Ubuntu 12 Sounds like you didnt finish the 'make fixdeps' part of the setup. Some items (the last time I installed from the tarball) will not / can not be installed that way. In which case it'll say in the last few lines about how it could not install 'Thing::subthing' then just head on over to cpan and install it manually. Looking at my server, it looks like DateTime, GD, prefork, and XML-RSS are the packages I had to manually install. Tho I'm not positive. On 06/21/2012 8:33 AM, Borngunners wrote: I just installed libplack-perl using the following command suggested sudo apt-get install libplack-perl After installing it, I decided to include use Plack::Handler::Apache2 in my apache2 configuration. This is the following error message I got: root@helpdesks:/etc/apache2/sites-available# /etc/init.d/apache2 start * Starting web server apache2 Syntax error on line 28 of /etc/apache2/sites-enabled/000-default: Can't locate JSON.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt4/sbin/../lib /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2) at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 73.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 73.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValue.pm line 54.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValue.pm line 54.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValues.pm line 55.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/ObjectCustomFieldValues.pm line 55.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/CustomField.pm line 63.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/CustomField.pm line 63.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT/System.pm line 122.\nBEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT/System.pm line 122.\nCompilation failed in require at /opt/rt4/sbin/../lib/RT.pm line 503.\n Action 'start' failed. The Apache error log may have more information. And after looking into the apache2 error log, this is the erroe message I get: $ [Thu Jun 21 11:26:15 2012] [notice] caught SIGTERM, shutting down [Thu Jun 21 11:26:19 2012] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $ [Thu Jun 21 11:26:37 2012] [notice] caught SIGTERM, shutting down if I comment out use Plack::Handler::Apache2, I won't have any error message after starting apache2. Thanks -OriginalMessage- From: Paul Tomblin ptomb...@xcski.com To: Borngunners borngunn...@aol.com Cc: lab l...@pacbell.net; rt-users rt-users@lists.bestpractical.com Sent: Thu, Jun 21, 2012 10:55 am Subject: Re: [rt-users
[rt-users] RT on Ubuntu 12
Has anyone have luck setting up and configuring RT on Ubuntu 12.04. I have done everything thus far, but I am having issue with my apache2 configuration. This is what I have in my configuration: VirtualHost *:80 AddDefaultCharset UTF-8 perlsetEnv RT_SITE_CONFIG /etc/rt4/RT_SiteConfig.pm DocumentRoot /opt/rt4/share/html Location / Order allow,deny Allow from all SetHandler modperl PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl #tail -n2 /etc/apache2/sites-available/default #Include /opt/rt4/apache2-modperl2.conf /VirtualHost When I comment out use Plack::Handler::Apache2;, apache2 does not give me any error, but I am not able to bring up rt via the web.
Re: [rt-users] RT on Ubuntu 12
On Wed, Jun 20, 2012 at 03:01:22PM -0400, Borngunners wrote: Has anyone have luck setting up and configuring RT on Ubuntu 12.04. I have done everything thus far, but I am having issue with my apache2 configuration. This is what I have in my configuration: Since you haven't given the error you get, it's hard to say what's going on. -kevin VirtualHost *:80 AddDefaultCharset UTF-8 perlsetEnv RT_SITE_CONFIG /etc/rt4/RT_SiteConfig.pm DocumentRoot /opt/rt4/share/html Location / Order allow,deny Allow from all SetHandler modperl PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl #tail -n2 /etc/apache2/sites-available/default #Include /opt/rt4/apache2-modperl2.conf /VirtualHost When I comment out use Plack::Handler::Apache2;, apache2 does not give me any error, but I am not able to bring up rt via the web. pgpaMiNPjH3VS.pgp Description: PGP signature
Re: [rt-users] RT on Ubuntu 12
As Kevin said, an error would help, tho the only differences I see in yours from ours is SetHandler perl-script and I also remember having to add a LoadModule perl_module /usr/lib/apache2/modules/mod_perl.so line just before the Virtual host line. (If anyone can tell me where it /should/ go, it would be appreciated. It landed there when I was fighting with 9.04?) -Matt On 06/20/2012 12:01 PM, Borngunners wrote: Has anyone have luck setting up and configuring RT on Ubuntu 12.04. I have done everything thus far, but I am having issue with my apache2 configuration. This is what I have in my configuration: VirtualHost *:80 AddDefaultCharset UTF-8 perlsetEnv RT_SITE_CONFIG /etc/rt4/RT_SiteConfig.pm DocumentRoot /opt/rt4/share/html Location / Order allow,deny Allow from all SetHandler modperl PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl #tail -n2 /etc/apache2/sites-available/default #Include /opt/rt4/apache2-modperl2.conf /VirtualHost When I comment out use Plack::Handler::Apache2;, apache2 does not give me any error, but I am not able to bring up rt via the web.
Re: [rt-users] RT on Ubuntu 12
On Wed, Jun 20, 2012 at 01:18:29PM -0700, 20/20 Lab wrote: As Kevin said, an error would help, tho the only differences I see in yours from ours is SetHandler perl-script and I also remember having to add a LoadModule perl_module SetHandler perl-script is *not* recommended. SetHandler modperl is the documented configuration and is correct -kevin /usr/lib/apache2/modules/mod_perl.so line just before the Virtual host line. (If anyone can tell me where it should go, it would be appreciated. It landed there when I was fighting with 9.04?) -Matt On 06/20/2012 12:01 PM, Borngunners wrote: Has anyone have luck setting up and configuring RT on Ubuntu 12.04. I have done everything thus far, but I am having issue with my apache2 configuration. This is what I have in my configuration: VirtualHost *:80 AddDefaultCharset UTF-8 perlsetEnv RT_SITE_CONFIG /etc/rt4/RT_SiteConfig.pm DocumentRoot /opt/rt4/share/html Location / Order allow,deny Allow from all SetHandler modperl PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl #tail -n2 /etc/apache2/sites-available/default #Include /opt/rt4/apache2-modperl2.conf /VirtualHost When I comment out use Plack::Handler::Apache2;, apache2 does not give me any error, but I am not able to bring up rt via the web. pgpLsWFaQcQuM.pgp Description: PGP signature
Re: [rt-users] RT on Ubuntu 12
This is the error message: Internal Server Error The server encountered an internal error ormisconfiguration and was unable to completeyour request. Please contact the server administrator, [no address given] and inform them of the time the error occurred,and anything you might have done that may havecaused the error. More information about this error may be availablein the server error log. Apache/2.2.22 (Ubuntu) Server at helpdesk.domain.com Port 80 -Original Message- From: Kevin Falcone falc...@bestpractical.com To: rt-users rt-users@lists.bestpractical.com Sent: Wed, Jun 20, 2012 4:41 pm Subject: Re: [rt-users] RT on Ubuntu 12 On Wed, Jun 20, 2012 at 01:18:29PM -0700, 20/20 Lab wrote: As Kevin said, an error would help, tho the only differences I see in yours from ours is SetHandler perl-script and I also remember having to add a LoadModule perl_module SetHandler perl-script is *not* recommended. SetHandler modperl is the documented configuration and is correct -kevin /usr/lib/apache2/modules/mod_perl.so line just before the Virtual host line. (If anyone can tell me where it should go, it would be appreciated. It landed there when I was fighting with 9.04?) -Matt On 06/20/2012 12:01 PM, Borngunners wrote: Has anyone have luck setting up and configuring RT on Ubuntu 12.04. I have done everything thus far, but I am having issue with my apache2 configuration. This is what I have in my configuration: VirtualHost *:80 AddDefaultCharset UTF-8 perlsetEnv RT_SITE_CONFIG /etc/rt4/RT_SiteConfig.pm DocumentRoot /opt/rt4/share/html Location / Order allow,deny Allow from all SetHandler modperl PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl #tail -n2 /etc/apache2/sites-available/default #Include /opt/rt4/apache2-modperl2.conf /VirtualHost When I comment out use Plack::Handler::Apache2;, apache2 does not give me any error, but I am not able to bring up rt via the web.
Re: [rt-users] RT on Ubuntu 12
Excerpts from Borngunners's message of Wed Jun 20 17:21:01 -0400 2012: This is the error message: Internal Server Error The server encountered an internal error ormisconfiguration and was unable to completeyour request. Please contact the server administrator, [no address given] and inform them of the time the error occurred,and anything you might have done that may havecaused the error. More information about this error may be availablein the server error log. Apache/2.2.22 (Ubuntu) Server at helpdesk.domain.com Port 80 What does the server error log (/var/log/apache2/error.log or something similar) say? - Kevin -Original Message- From: Kevin Falcone falc...@bestpractical.com To: rt-users rt-users@lists.bestpractical.com Sent: Wed, Jun 20, 2012 4:41 pm Subject: Re: [rt-users] RT on Ubuntu 12 On Wed, Jun 20, 2012 at 01:18:29PM -0700, 20/20 Lab wrote: As Kevin said, an error would help, tho the only differences I see in yours from ours is SetHandler perl-script and I also remember having to add a LoadModule perl_module SetHandler perl-script is *not* recommended. SetHandler modperl is the documented configuration and is correct -kevin /usr/lib/apache2/modules/mod_perl.so line just before the Virtual host line. (If anyone can tell me where it should go, it would be appreciated. It landed there when I was fighting with 9.04?) -Matt On 06/20/2012 12:01 PM, Borngunners wrote: Has anyone have luck setting up and configuring RT on Ubuntu 12.04. I have done everything thus far, but I am having issue with my apache2 configuration. This is what I have in my configuration: VirtualHost *:80 AddDefaultCharset UTF-8 perlsetEnv RT_SITE_CONFIG /etc/rt4/RT_SiteConfig.pm DocumentRoot /opt/rt4/share/html Location / Order allow,deny Allow from all SetHandler modperl PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl #tail -n2 /etc/apache2/sites-available/default #Include /opt/rt4/apache2-modperl2.conf /VirtualHost When I comment out use Plack::Handler::Apache2;, apache2 does not give me any error, but I am not able to bring up rt via the web.
Re: [rt-users] RT on Ubuntu 12
--snip-- SetHandler perl-script is *not* recommended. SetHandler modperl is the documented configuration and is correct -kevin --snip-- That's good to know. I remember that from when I set it up, but couldn't get it to work. It works now (since upgrading to 12 I assume). Thanks.
