[rt-users] RTx::WorkflowBuilder - unable to run rt-workflow
Hello,
We have been using RT for about a month for simple tracking of problem requests
and now my manager is looking to implement an approvals process. I tried
following the suggestions in the wiki with not much luck. I then stumbled on
the workflow builder extension.
I am trying to set up a very simple one person approval. I have set the
following in my RT_Siteconfig:
RTx-Workflow for Approvals
Set( $WorkflowBuilderStages,
{ 'Manager Approval' =
{ content = 'some content here',
subject = 'Manager Approval for Test Queue: {$Approving-ID} -
{$Approving-Subject}',
owner = 'username'
}
}
);
Set( $WorkflowBuilderRules,
{ 'TestQueue-Approval' = [ 'Manager Approval' ]
}
);
I am getting this error when going to run rt-workflow:
/opt/rt3/local/plugins/RTx-WorkflowBuilder# bin/rt-workflow --create TestQueue
TestQueue-Approval
Can't locate RTx/WorkflowBuilder.pm in @INC (@INC contains: /etc/perl
/usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5
/usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10
/usr/local/lib/site_perl .) at bin/rt-workflow line 5.
BEGIN failed--compilation aborted at bin/rt-workflow line 5.
Can anyone point me in the right direction? My RT Configuration page shows
/opt/rt3/local/plugins/RTx-WorkflowBuilder/lib as one of the perl paths. Should
I be running the script as someone other than root? I am sure I am missing
something trivial.
Paul Samarco
Network Administrator
e. psama...@delonghiusa.com
v. 201.518.2257
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Re: [rt-users] RTx::WorkflowBuilder - unable to run rt-workflow
On 09/12/15 14:37, Samarco, Paul wrote: /opt/rt3/local/plugins/RTx-WorkflowBuilder# bin/rt-workflow --create TestQueue TestQueue-Approval Can't locate RTx/WorkflowBuilder.pm in @INC (@INC contains: /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl .) at bin/rt-workflow line 5. BEGIN failed--compilation aborted at bin/rt-workflow line 5. The error message lists your @INC paths; your RT library path is not included. Does the following work any better for you? PERL5LIB=/opt/rt3/lib:$PERL5LIB bin/rt-workflow --create TestQueue TestQueue-Approval Shawn ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RTx::WorkflowBuilder - unable to run rt-workflow
Thanks for your help. That seems to get me by this particular module, however it failed on my next plugin module. I also added that path, and again it worked, but failed on my next plugin. Below is the new error: [Tue Dec 15 20:22:08 2009] [crit]: Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/local/plugins/RTx-WorkflowBuilder/lib /opt/rt3/local/plugins/RT-FM/lib /opt/rt3/lib /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl .) at /opt/rt3/lib/RT.pm line 627. (/opt/rt3/lib/RT.pm:377) Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/local/plugins/RTx-WorkflowBuilder/lib /opt/rt3/local/plugins/RT-FM/lib /opt/rt3/lib /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl .) at /opt/rt3/lib/RT.pm line 627. As you can see, we're now failing in RT.pm. Am I going to have to re-construct the $PERL5LIB variable to include everything shown on my RT Configuration page? Thanks in advance --paul -Original Message- From: Shawn M Moore [mailto:sar...@bestpractical.com] Sent: Tuesday, December 15, 2009 2:53 PM To: Samarco, Paul Cc: 'rt-users@lists.bestpractical.com' Subject: Re: [rt-users] RTx::WorkflowBuilder - unable to run rt-workflow On 09/12/15 14:37, Samarco, Paul wrote: /opt/rt3/local/plugins/RTx-WorkflowBuilder# bin/rt-workflow --create TestQueue TestQueue-Approval Can't locate RTx/WorkflowBuilder.pm in @INC (@INC contains: /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl .) at bin/rt-workflow line 5. BEGIN failed--compilation aborted at bin/rt-workflow line 5. The error message lists your @INC paths; your RT library path is not included. Does the following work any better for you? PERL5LIB=/opt/rt3/lib:$PERL5LIB bin/rt-workflow --create TestQueue TestQueue-Approval Shawn ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RTx::WorkflowBuilder - unable to run rt-workflow
On Tue, Dec 15, 2009 at 03:34:55PM -0500, Samarco, Paul wrote: Thanks for your help. That seems to get me by this particular module, however it failed on my next plugin module. I also added that path, and again it worked, but failed on my next plugin. Below is the new error: [Tue Dec 15 20:22:08 2009] [crit]: Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/local/plugins/RTx-WorkflowBuilder/lib /opt/rt3/local/plugins/RT-FM/lib /opt/rt3/lib /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl .) at /opt/rt3/lib/RT.pm line 627. (/opt/rt3/lib/RT.pm:377) Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/local/plugins/RTx-WorkflowBuilder/lib /opt/rt3/local/plugins/RT-FM/lib /opt/rt3/lib /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl .) at /opt/rt3/lib/RT.pm line 627. As you can see, we're now failing in RT.pm. Am I going to have to re-construct the $PERL5LIB variable to include everything shown on my RT Configuration page? You have to include local/lib or RT won't load extensions, PERL5LIB=/opt/rt3/local/lib:/opt/rt3/lib:$PERL5LIB should be fine -kevin Thanks in advance --paul -Original Message- From: Shawn M Moore [mailto:sar...@bestpractical.com] Sent: Tuesday, December 15, 2009 2:53 PM To: Samarco, Paul Cc: 'rt-users@lists.bestpractical.com' Subject: Re: [rt-users] RTx::WorkflowBuilder - unable to run rt-workflow On 09/12/15 14:37, Samarco, Paul wrote: /opt/rt3/local/plugins/RTx-WorkflowBuilder# bin/rt-workflow --create TestQueue TestQueue-Approval Can't locate RTx/WorkflowBuilder.pm in @INC (@INC contains: /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl .) at bin/rt-workflow line 5. BEGIN failed--compilation aborted at bin/rt-workflow line 5. The error message lists your @INC paths; your RT library path is not included. Does the following work any better for you? PERL5LIB=/opt/rt3/lib:$PERL5LIB bin/rt-workflow --create TestQueue TestQueue-Approval Shawn ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com pgp2I58v4Mkiy.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RTx::WorkflowBuilder - unable to run rt-workflow
I tried that, but am still not having any luck. Is rt-workflow supposed to be run from a command line or somehow from within the RT web interface? -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Tuesday, December 15, 2009 4:05 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RTx::WorkflowBuilder - unable to run rt-workflow On Tue, Dec 15, 2009 at 03:34:55PM -0500, Samarco, Paul wrote: Thanks for your help. That seems to get me by this particular module, however it failed on my next plugin module. I also added that path, and again it worked, but failed on my next plugin. Below is the new error: [Tue Dec 15 20:22:08 2009] [crit]: Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/local/plugins/RTx-WorkflowBuilder/lib /opt/rt3/local/plugins/RT-FM/lib /opt/rt3/lib /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl .) at /opt/rt3/lib/RT.pm line 627. (/opt/rt3/lib/RT.pm:377) Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /opt/rt3/local/plugins/RTx-WorkflowBuilder/lib /opt/rt3/local/plugins/RT-FM/lib /opt/rt3/lib /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl .) at /opt/rt3/lib/RT.pm line 627. As you can see, we're now failing in RT.pm. Am I going to have to re-construct the $PERL5LIB variable to include everything shown on my RT Configuration page? You have to include local/lib or RT won't load extensions, PERL5LIB=/opt/rt3/local/lib:/opt/rt3/lib:$PERL5LIB should be fine -kevin Thanks in advance --paul -Original Message- From: Shawn M Moore [mailto:sar...@bestpractical.com] Sent: Tuesday, December 15, 2009 2:53 PM To: Samarco, Paul Cc: 'rt-users@lists.bestpractical.com' Subject: Re: [rt-users] RTx::WorkflowBuilder - unable to run rt-workflow On 09/12/15 14:37, Samarco, Paul wrote: /opt/rt3/local/plugins/RTx-WorkflowBuilder# bin/rt-workflow --create TestQueue TestQueue-Approval Can't locate RTx/WorkflowBuilder.pm in @INC (@INC contains: /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl .) at bin/rt-workflow line 5. BEGIN failed--compilation aborted at bin/rt-workflow line 5. The error message lists your @INC paths; your RT library path is not included. Does the following work any better for you? PERL5LIB=/opt/rt3/lib:$PERL5LIB bin/rt-workflow --create TestQueue TestQueue-Approval Shawn ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
