Re: [rt-users] Remove AdminCc based on Custom Field Value

2009-07-27 Thread Mchugh, Sean 
On Thursday, July 23, 2009 10:26 AM, Kevin Falcoe wrote:
 

[..]

 
  so, since I can determine a successful job based on the custom field
  NB_STATUS, which is transmitted
  in the body of the message, I would like to delete all AdminCc
users.
 
  Here's what I have in my custom scrip:
 
 I suspect you're running into a problem distinguishing AdminCcs on the
 Queue level vs the Ticket level.
 
 Instead of trying to remove the AdminCcs, I'd put a User Defined
 condition on the default On Create Notify AdminCc that returns false
 if your CF is set, just make sure the CF gets set first and you may
 need to make some of the Scrips be TransactionBatch (see the config
 file)


Thanks Kevin.  One question:  after making 'On Create NotifyAdminCc'
user defined,
what must I drop into the Custom Action to actually keep the former
behavior ?  Can I just
copy from the perl source ?

 
 -kevin
 
 
  my $nbstatus = $self-TicketObj-FirstCustomFieldValue('NB_STATUS');
  if ($nbstatus == 0) {
my $admincc = $self-TicketObj-AdminCcAddresses;
my @watchers = split /\,/,$admincc;
$RT::Logger-warning(Scrip 12 found watchers:
  $admincc);
foreach my $watcher (@watchers) {
   my ($st, $msg) =
  $self-TicketObj-DeleteWatcher(Type='AdminCc',Email=$watcher);
}
$self-TicketObj-SetStatus('resolved');
 
  }
 
 
  The ticket status is set correctly, but I can't seem to get any of
 the
  'Watcher' related code to work;
 
  1.) AdminCcAddresses returns nothing
  2.) This custom scrip's description starts with a 00 and is set for
  TransactionBatch, as is Scrip #4; and
  I can see in the ticket history, that my custom scrip is
 executing
  before the Notify Admins scrip
  3.) The AdminCc is set on the Queue that this custom scrip executes
 on
  and points to a group.
 
  Any help would be greatly appreciated :)
 
 
 
 
 
  Sean McHugh
  VP, Dir. of Global Services
  Grey Group
  p. 212-546-1926
  m. smch...@grey.com
  c. 917-916-8644
 
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Re: [rt-users] Remove AdminCc based on Custom Field Value

2009-07-27 Thread Kevin Falcone 
On Mon, Jul 27, 2009 at 12:04:33PM -0400, Mchugh, Sean wrote:
 on thursday, july 23, 2009 10:26 am, kevin falcoe wrote:
   so, since I can determine a successful job based on the custom field
   NB_STATUS, which is transmitted
   in the body of the message, I would like to delete all AdminCc
 users.
  
   Here's what I have in my custom scrip:
  
  I suspect you're running into a problem distinguishing AdminCcs on the
  Queue level vs the Ticket level.
  
  Instead of trying to remove the AdminCcs, I'd put a User Defined
  condition on the default On Create Notify AdminCc that returns false
  if your CF is set, just make sure the CF gets set first and you may
  need to make some of the Scrips be TransactionBatch (see the config
  file)
 
 
 Thanks Kevin.  One question:  after making 'On Create NotifyAdminCc'
 user defined,
 what must I drop into the Custom Action to actually keep the former
 behavior ?  Can I just
 copy from the perl source ?

The RT source that covers that is relatively complex and buried.
You'll need to look at the TransactionObj's Type
I'd be surprised if there wasn't some sample code for that on the wiki

-kevin

  
   my $nbstatus = $self-TicketObj-FirstCustomFieldValue('NB_STATUS');
   if ($nbstatus == 0) {
 my $admincc = $self-TicketObj-AdminCcAddresses;
 my @watchers = split /\,/,$admincc;
 $RT::Logger-warning(Scrip 12 found watchers:
   $admincc);
 foreach my $watcher (@watchers) {
my ($st, $msg) =
   $self-TicketObj-DeleteWatcher(Type='AdminCc',Email=$watcher);
 }
 $self-TicketObj-SetStatus('resolved');
  
   }
  
  
   The ticket status is set correctly, but I can't seem to get any of
  the
   'Watcher' related code to work;
  
   1.) AdminCcAddresses returns nothing
   2.) This custom scrip's description starts with a 00 and is set for
   TransactionBatch, as is Scrip #4; and
   I can see in the ticket history, that my custom scrip is
  executing
   before the Notify Admins scrip
   3.) The AdminCc is set on the Queue that this custom scrip executes
  on
   and points to a group.
  
   Any help would be greatly appreciated :)
  
  
  
  
  
   Sean McHugh
   VP, Dir. of Global Services
   Grey Group
   p. 212-546-1926
   m. smch...@grey.com
   c. 917-916-8644
  
   ___
   http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
  
   Community help: http://wiki.bestpractical.com
   Commercial support: sa...@bestpractical.com
  
  
   Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
   Buy a copy at http://rtbook.bestpractical.com
  
  ___
  http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
  
  Community help: http://wiki.bestpractical.com
  Commercial support: sa...@bestpractical.com
  
  
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  Buy a copy at http://rtbook.bestpractical.com
 ___
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 Commercial support: sa...@bestpractical.com
 
 
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 Buy a copy at http://rtbook.bestpractical.com
 
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Re: [rt-users] Remove AdminCc based on Custom Field Value

2009-07-23 Thread Kevin Falcone 
On Tue, Jul 21, 2009 at 06:11:50AM -0400, Mchugh, Sean wrote:
 I have a queue that records backup job status.  When a notification
 comes in for a successful job, I don't want to send out a Notify Admins
 email (Global Scrip #4);
 
 so, since I can determine a successful job based on the custom field
 NB_STATUS, which is transmitted
 in the body of the message, I would like to delete all AdminCc users.
 
 Here's what I have in my custom scrip:

I suspect you're running into a problem distinguishing AdminCcs on the
Queue level vs the Ticket level.

Instead of trying to remove the AdminCcs, I'd put a User Defined
condition on the default On Create Notify AdminCc that returns false
if your CF is set, just make sure the CF gets set first and you may
need to make some of the Scrips be TransactionBatch (see the config
file)

-kevin

 
 my $nbstatus = $self-TicketObj-FirstCustomFieldValue('NB_STATUS');
 if ($nbstatus == 0) { 
   my $admincc = $self-TicketObj-AdminCcAddresses;
   my @watchers = split /\,/,$admincc;
   $RT::Logger-warning(Scrip 12 found watchers:
 $admincc);
   foreach my $watcher (@watchers) {
  my ($st, $msg) =
 $self-TicketObj-DeleteWatcher(Type='AdminCc',Email=$watcher);
   }
   $self-TicketObj-SetStatus('resolved');

 }
 
 
 The ticket status is set correctly, but I can't seem to get any of the
 'Watcher' related code to work;
 
 1.) AdminCcAddresses returns nothing
 2.) This custom scrip's description starts with a 00 and is set for
 TransactionBatch, as is Scrip #4; and
 I can see in the ticket history, that my custom scrip is executing
 before the Notify Admins scrip
 3.) The AdminCc is set on the Queue that this custom scrip executes on
 and points to a group.
 
 Any help would be greatly appreciated :)
 
 
 
 
 
 Sean McHugh
 VP, Dir. of Global Services
 Grey Group
 p. 212-546-1926
 m. smch...@grey.com
 c. 917-916-8644
 
 ___
 http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
 
 Community help: http://wiki.bestpractical.com
 Commercial support: sa...@bestpractical.com
 
 
 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
 Buy a copy at http://rtbook.bestpractical.com
 
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[rt-users] Remove AdminCc based on Custom Field Value

2009-07-21 Thread Mchugh, Sean 
I have a queue that records backup job status.  When a notification
comes in for a successful job, I don't want to send out a Notify Admins
email (Global Scrip #4);

so, since I can determine a successful job based on the custom field
NB_STATUS, which is transmitted
in the body of the message, I would like to delete all AdminCc users.

Here's what I have in my custom scrip:

my $nbstatus = $self-TicketObj-FirstCustomFieldValue('NB_STATUS');
if ($nbstatus == 0) { 
  my $admincc = $self-TicketObj-AdminCcAddresses;
  my @watchers = split /\,/,$admincc;
  $RT::Logger-warning(Scrip 12 found watchers:
$admincc);
  foreach my $watcher (@watchers) {
 my ($st, $msg) =
$self-TicketObj-DeleteWatcher(Type='AdminCc',Email=$watcher);
  }
  $self-TicketObj-SetStatus('resolved');
   
}


The ticket status is set correctly, but I can't seem to get any of the
'Watcher' related code to work;

1.) AdminCcAddresses returns nothing
2.) This custom scrip's description starts with a 00 and is set for
TransactionBatch, as is Scrip #4; and
I can see in the ticket history, that my custom scrip is executing
before the Notify Admins scrip
3.) The AdminCc is set on the Queue that this custom scrip executes on
and points to a group.

Any help would be greatly appreciated :)





Sean McHugh
VP, Dir. of Global Services
Grey Group
p. 212-546-1926
m. smch...@grey.com
c. 917-916-8644

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http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

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Commercial support: sa...@bestpractical.com


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
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