Hi
Fairly new to all of this and can't seem to find an answer to this question. I have set a ticket up with a group as Cc and AdminCc, using perl I am creating a new ticket using the original based on a schedule. I can access the email addresses using $ticket->AdminCcAddresses but would like to just set the AdminCc to be the Group name. Hope that makes sense : here's a code snippet. $ticketnew = new RT::Ticket($RT::SystemUser); $ticket_body = MIME::Entity->build(Data => $ticket->Transactions->Fir$ Type => 'text/plain'); %ticket_vals = ( Queue => 'Actions', Status => 'open', Subject => $ticket->Subject, MIMEObj => $ticket_body, Owner => $bywhomname, Requestor => '', Starts => $start_dt, Due => $end_dt, Requestor => $ticket->RequestorAddresses, AdminCc => $ticket->AdminCcAddresses, # This gives me the individual email addresses in the group but not the group name Cc => $ticket->CcAddresses, 'CustomField-11' => $ticket->FirstCustomFieldValue("BMSProces$ 'CustomField-9' => 'Action', 'CustomField-8' => $ticket->FirstCustomFieldValue("Comments"), 'CustomField-2' => $ticket->FirstCustomFieldValue("Department$ ); Thanks in advance for any help Gavin
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