[rt-users] Reuse RT System Saved Searches for all users
Hi, we stored a saved search (Tickets) in RT System's saved searches with the intention to make the search visible to all users. However, normal users cannot even see saved searches. We do require users to load them only and i gave the showsavedsearch and loadsavedsearch to every one. It is not clear to me which access rights are needed to enable users to see those system searches. If this is not possible via RT System's saved searches, how do I make searches available to all users? Otherwise every user has to save his/her own identical query which is impractical and most of our users do not want to understand detailed search semantics. greetings, l.r.
Re: [rt-users] Reuse RT System Saved Searches for all users
Lars: we stored a saved search (Tickets) in RT System's saved searches with the intention to make the search visible to all users. RT System Saved Searches are only available to SuperUsers, these are the searches you include as default in home page etc etc. I think for your purposes and if its possible for you (pending number of users etc), I would suggest you create a new generic group and add all your users as members, then make your search as the new group search. Over here I have few generic groups, AllStaff which include all our staff, AllCustomers include our customers groups And 3rdParty which include suppliers groups etc, having these generic groups make my life much easier when applying permissions / dashboards and saved searches etc. Regards; Roy -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com] On Behalf Of Lars Reimann Sent: 04 May 2011 11:43 To: rt-users@lists.bestpractical.com Subject: [rt-users] Reuse RT System Saved Searches for all users Hi, we stored a saved search (Tickets) in RT System's saved searches with the intention to make the search visible to all users. However, normal users cannot even see saved searches. We do require users to load them only and i gave the showsavedsearch and loadsavedsearch to every one. It is not clear to me which access rights are needed to enable users to see those system searches. If this is not possible via RT System's saved searches, how do I make searches available to all users? Otherwise every user has to save his/her own identical query which is impractical and most of our users do not want to understand detailed search semantics. greetings, l.r.
Re: [rt-users] Reuse RT System Saved Searches for all users
Lars, All searches are saved based on two things; personal and group membership. Therefore, I give all the search rights (See, Create, Load, etc.) to all privileged users, GLOBALLY. Reason, you can only see a search that either you own or for a group you are a member of. Granting those search rights globally does NOT give anyone the right to see some search they shouldn't. That is always dependant on the groups you are a member of. This saves a LOT of time when setting up.maintaining rights. As Raed explained, simply create a group with all the user you want to see a set of searches and put the users in that group. Kenn LBNL On Wed, May 4, 2011 at 3:43 AM, Lars Reimann l.reim...@metaways.de wrote: Hi, we stored a saved search (Tickets) in RT System's saved searches with the intention to make the search visible to all users. However, normal users cannot even see saved searches. We do require users to load them only and i gave the showsavedsearch and loadsavedsearch to every one. It is not clear to me which access rights are needed to enable users to see those system searches. If this is not possible via RT System's saved searches, how do I make searches available to all users? Otherwise every user has to save his/her own identical query which is impractical and most of our users do not want to understand detailed search semantics. greetings, l.r.
