Re: [rt-users] Self service error on page IE 6
On Sun, Jan 11, 2009 at 04:06:59PM +0200, Monti gmail wrote: > Thank you Jesse for your reply. > I am running latest RT 3.2.8 and i also validate it using IE6 and it > is working fine, however my customer is using IE6 which gets this > error. That strongly suggests to me that one of you isn't patched up to current or has some strange security settings or plugins. Can anybody else replicate this failure on 3.8.2? -jesse > > For now I have disabled rich text from config file. > > If you have any solution for this problem I will be happy to re-enable > rich text editing. > > On Fri, Jan 9, 2009 at 3:36 PM, Jesse Vincent wrote: > > > > > > > > On Thu 8.Jan'09 at 17:31:47 +0200, Monti gmail wrote: > >> Hi all, > >> > >> I have a customer which uses the Self Service HTTP interface using IE 6.0 > >> The customer complains he cannot see the "issue description" text box > >> when trying to submit new issue. > > > > > > Monti, > > > > You don't mention what version of RT you're using. If you're not yet on > > 3.8.2, can you upgrade and test the current release? > > > > It sounds like there's an issue with FCKEditor for your IE6 user. We've > > tested RT with IE6 a fair bit and never ran into this (as far as I > > know). > > > > As a last resort, you can disable RT's rich text support from the config > > file. > > > > Best, > > Jesse > > > >> he gets error on page with the following: > >> > >> Line: 124 > >> Char: 2 > >> Error: Object expected > >> Code:0 > >> URL: > >> http://Server.URL/NoAuth/RichText/editor/fckeditor.html?InstanceName=Content&Toolbar=Default > >> > >> It is working fine with IE7 and FF 3.0 > >> > >> any ideas how to fix it? > >> ___ > >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > >> > >> Community help: http://wiki.bestpractical.com > >> Commercial support: sa...@bestpractical.com > >> > >> > >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > >> Buy a copy at http://rtbook.bestpractical.com > >> > > > > -- > > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Self service error on page IE 6
Thank you Jesse for your reply. I am running latest RT 3.2.8 and i also validate it using IE6 and it is working fine, however my customer is using IE6 which gets this error. For now I have disabled rich text from config file. If you have any solution for this problem I will be happy to re-enable rich text editing. On Fri, Jan 9, 2009 at 3:36 PM, Jesse Vincent wrote: > > > > On Thu 8.Jan'09 at 17:31:47 +0200, Monti gmail wrote: >> Hi all, >> >> I have a customer which uses the Self Service HTTP interface using IE 6.0 >> The customer complains he cannot see the "issue description" text box >> when trying to submit new issue. > > > Monti, > > You don't mention what version of RT you're using. If you're not yet on > 3.8.2, can you upgrade and test the current release? > > It sounds like there's an issue with FCKEditor for your IE6 user. We've > tested RT with IE6 a fair bit and never ran into this (as far as I > know). > > As a last resort, you can disable RT's rich text support from the config file. > > Best, > Jesse > >> he gets error on page with the following: >> >> Line: 124 >> Char: 2 >> Error: Object expected >> Code:0 >> URL: >> http://Server.URL/NoAuth/RichText/editor/fckeditor.html?InstanceName=Content&Toolbar=Default >> >> It is working fine with IE7 and FF 3.0 >> >> any ideas how to fix it? >> ___ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: sa...@bestpractical.com >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > -- > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Self service error on page IE 6
On Thu 8.Jan'09 at 17:31:47 +0200, Monti gmail wrote: > Hi all, > > I have a customer which uses the Self Service HTTP interface using IE 6.0 > The customer complains he cannot see the "issue description" text box > when trying to submit new issue. Monti, You don't mention what version of RT you're using. If you're not yet on 3.8.2, can you upgrade and test the current release? It sounds like there's an issue with FCKEditor for your IE6 user. We've tested RT with IE6 a fair bit and never ran into this (as far as I know). As a last resort, you can disable RT's rich text support from the config file. Best, Jesse > he gets error on page with the following: > > Line: 124 > Char: 2 > Error: Object expected > Code:0 > URL: > http://Server.URL/NoAuth/RichText/editor/fckeditor.html?InstanceName=Content&Toolbar=Default > > It is working fine with IE7 and FF 3.0 > > any ideas how to fix it? > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- pgp1boL5xMDi7.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Self service error on page IE 6
Hi all, I have a customer which uses the Self Service HTTP interface using IE 6.0 The customer complains he cannot see the "issue description" text box when trying to submit new issue. he gets error on page with the following: Line: 124 Char: 2 Error: Object expected Code:0 URL: http://Server.URL/NoAuth/RichText/editor/fckeditor.html?InstanceName=Content&Toolbar=Default It is working fine with IE7 and FF 3.0 any ideas how to fix it? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Self service error on page IE 6
Hi all and season's greetings. I have a customer which uses the Self Service HTTP interface using IE 6.0 The customer complains he cannot see the "issue description" text box when trying to submit new issue. he gets error on page with the following: Line: 124 Char: 2 Error: Object expected Code:0 URL: http://Server.URL/NoAuth/RichText/editor/fckeditor.html?InstanceName=Content&Toolbar=Default It is working fine with IE7 and FF 3.0 any ideas how to fix it? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
