Re: [rt-users] Sending Reminder E-Mails
On Mon, Jul 18, 2011 at 06:59:15PM -0700, Tim Gustafson wrote: I've been perusing through a Google search about having RT send reminder e-mails and I've found some things that are rather dated and none of them seem to exactly achieve what I want, so I thought I'd check with the list to see if there is anything I'm not finding. What I'd like to do is send one reminder e-mail per day to each user about tickets that are unowned but that exist in queues that they have access to. So, each user should get one e-mail each day that lists all the unowned tickets that are in queues that they have access to take. Sounds like something that would be perfect as a Dashboard with a daily subscription -kevin pgpyXlvE7MNgq.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Sending Reminder E-Mails
Tim, Yep. I set up a dashboard for a few Queues that do exactly that. Create the appropriate Query, put it in a dashboard and set up the subscriptions and your set. Kenn LBNL On Tue, Jul 19, 2011 at 8:10 AM, Kevin Falcone falc...@bestpractical.comwrote: On Mon, Jul 18, 2011 at 06:59:15PM -0700, Tim Gustafson wrote: I've been perusing through a Google search about having RT send reminder e-mails and I've found some things that are rather dated and none of them seem to exactly achieve what I want, so I thought I'd check with the list to see if there is anything I'm not finding. What I'd like to do is send one reminder e-mail per day to each user about tickets that are unowned but that exist in queues that they have access to. So, each user should get one e-mail each day that lists all the unowned tickets that are in queues that they have access to take. Sounds like something that would be perfect as a Dashboard with a daily subscription -kevin 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
[rt-users] Sending Reminder E-Mails
Hi, I've been perusing through a Google search about having RT send reminder e-mails and I've found some things that are rather dated and none of them seem to exactly achieve what I want, so I thought I'd check with the list to see if there is anything I'm not finding. What I'd like to do is send one reminder e-mail per day to each user about tickets that are unowned but that exist in queues that they have access to. So, each user should get one e-mail each day that lists all the unowned tickets that are in queues that they have access to take. Does such a beast exist? -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- Tim Gustafsont...@soe.ucsc.edu Baskin School of Engineering 831-459-5354 UC Santa Cruz Baskin Engineering 317B -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- 2011 Training: http://bestpractical.com/services/training.html
