[rt-users] Set due date from extracted field?
Does anyone know if you can set the due date based on a string/field in the e-mail/body. I'm using ExtractCustomFieldValues for custom fields, the functionality would be similar. I know this could be an issue for the queue option (due in x days), ideally it could override that if specified. I imagine I'll need a custom scrip for this. Has anyone tried to do this or has a good Scrip reference to get started? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Set due date from extracted field?
On Thu, Aug 06, 2009 at 12:00:01PM -0400, Curtis Bruneau wrote: Does anyone know if you can set the due date based on a string/field in the e-mail/body. I'm using ExtractCustomFieldValues for custom fields, the functionality would be similar. I know this could be an issue for the queue option (due in x days), ideally it could override that if specified. I imagine I'll need a custom scrip for this. Has anyone tried to do this or has a good Scrip reference to get started? Just use this feature from ECFVs cf-name is the name of a custom field (must be created in RT) If this field is blank, the match will be run and Postcmd will be executed, but no custom field will be updated. Use this if you need to execute other RT code based on your match. You can call SetDue on the ticket -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Set due date from extracted field?
Thanks for the reply, this could be very handy for other things as well. I was able to make a User Defined action to accomplish the same thing, it's a variant of SetTicketPropertiesViaMail using the SetDue method. It appears to be setting it in UTC though i'll have to offset this to reflect local time, the web interface seems to do this already. Curtis Kevin Falcone wrote: On Thu, Aug 06, 2009 at 12:00:01PM -0400, Curtis Bruneau wrote: Does anyone know if you can set the due date based on a string/field in the e-mail/body. I'm using ExtractCustomFieldValues for custom fields, the functionality would be similar. I know this could be an issue for the queue option (due in x days), ideally it could override that if specified. I imagine I'll need a custom scrip for this. Has anyone tried to do this or has a good Scrip reference to get started? Just use this feature from ECFVs cf-name is the name of a custom field (must be created in RT) If this field is blank, the match will be run and Postcmd will be executed, but no custom field will be updated. Use this if you need to execute other RT code based on your match. You can call SetDue on the ticket -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
