[rt-users] Subject Ticket ID
Hi, when a reply is sent by email the ticket id in the subject looks like [hos.name #213] - how can i replace the host name with Ticket TIA MH -- MHC SoftWare GmbH Fichtera 17 96274 Itzgrund/Germany voice: +49-(0)9533-92006-0 fax: +49-(0)9533-92006-6 e-mail: i...@mhcsoftware.de HR Coburg: B2242 Geschäftsführer: Matthias Henze RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] Subject Ticket ID
On 02/23/2012 07:58 AM, Matthias Henze wrote: when a reply is sent by email the ticket id in the subject looks like [hos.name #213] - how can i replace the host name with Ticket You don't want to do this because it means your RT might interact poorly with another RT. Please read the section about $rtname by running the command: perldoc /opt/rt4/etc/RT_Config.pm Thomas RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
