Re: [rt-users] Tickets time affected on service contrats

[Matt Zagrabelny]

On Thu, Feb 9, 2017 at 7:35 AM, Frank Soyer  wrote:
> I tried, thanks for the suggestion Matt. But if I need to dig in code to
> have a sum of times, I think I'll rather try to develop a module to manage
> contracts ^^
> Unfortunatly, no time to learn RT dev for the moment, and no time to dev...
> If I start such a project, I'll share it.

Hey Frank,

FWIW, you could ask Best Practical for a quote on this. It doesn't
sound like too much work. It might not be too expensive.

-m

Re: [rt-users] Tickets time affected on service contrats

[Matt Zagrabelny]

Hi Frank,

On Wed, Feb 8, 2017 at 4:11 AM, Frank Soyer  wrote:
> Hi all,
> I wonder if an extension or some solution exists for managing service
> contracts, I mean, registering somewhere for a queue and/or a (some)
> requestor(s), a total time to decrement, and decrementing it with the time
> spent on tickets of this resquestor(s). Or, at least, report on demand the
> time spent for this requestor(s).

You could set up a "master" ticket and link in the child tickets to
it. I'm not aware of any built in mechanisms that will adjust time
accordingly between parent and child tickets - but you could certainly
add in some code to do that.

-m

[rt-users] Tickets time affected on service contrats

[Frank Soyer]

Hi all,
I wonder if an extension or some solution exists for managing service 
contracts, I mean, registering somewhere for a queue and/or a (some) 
requestor(s), a total time to decrement, and decrementing it with the time 
spent on tickets of this resquestor(s). Or, at least, report on demand the time 
spent for this requestor(s).
TimeWorkReport seems to totalize all tickets of a queue, right ?. I know that I 
could create a queue by requestor, but it seems to me complex to manage.

Thanks fo any suggestion.
Frank