[rt-users] Use default global scrips for all queues but one?
Hi all, We 8 queues, all of which make use of the default global scrips. We have a need to set up 1 more queue where we don't want some of the global scrips to run (we want to override some or do away with some entirely). Before I just start flailing at this, I figured I'd ask. I suspect someone has to have wanted this in RT's many years. Is there anything smart in RT to allow this? Do queue-owned scrips take precedence in some way? What's the mechanism? Or am I going to have to (yikes)... make a copy of the current set of global scrips for each of the existing 8 queues, and then 1 more customized copy for the 1 queue? -- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] Use default global scrips for all queues but one?
On Tue, Apr 08, 2014 at 11:48:03AM -0400, Jeff Blaine wrote: Hi all, We 8 queues, all of which make use of the default global scrips. We have a need to set up 1 more queue where we don't want some of the global scrips to run (we want to override some or do away with some entirely). Before I just start flailing at this, I figured I'd ask. I suspect someone has to have wanted this in RT's many years. Is there anything smart in RT to allow this? Do queue-owned scrips take precedence in some way? What's the mechanism? Or am I going to have to (yikes)... make a copy of the current set of global scrips for each of the existing 8 queues, and then 1 more customized copy for the 1 queue? 4.2 should allow this. You can also modify the Default Scrips and add a User Defined Condition that returns 0 if the Queue is on that you want to exempt. Cheers, Ken -- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] Use default global scrips for all queues but one?
4.2 should allow this. We're at 4.2.3. What's in 4.2 that would allow it? Thanks for the reply! -- RT Training - Dallas May 20-21 http://bestpractical.com/training
