We just upgrade to Rt 3.87 on 4/6/2010 and it is really going well.
A problem has been brought to my attention that I cannot verify was there prior to the upgrade
When someone does a Reply from within the ticket, or reply to the ticket from their email client, the email to someone added manually as a cc is not being sent, recorded, etc.
Is this in the config options perhaps and I am just missing it. Thanks in advance Joe Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
