Re: [rt-users] VB: reminders?

2012-03-19 Thread Christian Loos 

Just have a look at the Wiki:
http://requesttracker.wikia.com/wiki/Reminders

-Chris

Am 19.03.2012 09:40, schrieb Martin Petersson:

Hi Christian

Yes i noticed that but why or what do i have to do to get the email reminders, 
cause I don’t receive any today?

Re: [rt-users] VB: reminders?

2012-03-19 Thread Martin Petersson 
Hi Christian

Yes i noticed that but why or what do i have to do to get the email reminders, 
cause I don’t receive any today?



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Martin Petersson
M: Office +46 (0)522 98028 
 : Fax +46 (0)70 25 79 453
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-Ursprungligt meddelande-
Från: Christian Loos [mailto:cl...@netsandbox.de] 
Skickat: den 19 mars 2012 09:15
Till: Martin Petersson
Kopia: firesk...@emailn.de; rt-users@lists.bestpractical.com
Ämne: Re: VB: reminders?

You should really read the README file:
The changes in this extension are already included in RT 4.0.

So for 4.0 you don't need this extension as it only back port some changes from 
4.0 to 3.8 to make the reminder feature useful under 3.8.

-Chris

Am 10.03.2012 16:38, schrieb Martin Petersson:
> Hello
>
> And thank you for the tip. I have RT 4.0.4 , does it work? I installed 
> but didnt cleared out removed old extension and cleared out Masonbut 
> it doesnt seem to happen anything?
>
> Do i need to do anything more except the installation?
>
> 1. perl Makefile.PL
>
> 2. make
>
> 3. remove old Extension: rm -rf
> /opt/rt3/local/plugins/RT-Extension-ReminderImproved
>
> 4. make install
>
> 5. Add 'RT::Extension::ReminderImproved' to @Plugins in 
> /opt/rt3/etc/RT_SiteConfig.pm
>
> 6. Clear mason cache: rm -rf /opt/rt3/var/mason_data/obj
>
> 7. Restart webserver
>
> I added this ”RT::Extension::ReminderImproved” in RT_SiteConfig.pm 
> like this
>
> # You must install Plugins on your own, this is only an example
>
> # of the correct syntax to use when activating them.
>
> # There should only be one @Plugins declaration in your config file.
>
> #Set(@Plugins,(qw(RT::Extension::QuickDelete
> RT::Extension::CommandByMail)));
>
> Set(@Plugins,(qw(RT::Extension::ReminderImproved)));
>
> 1;
>

Re: [rt-users] VB: reminders?

2012-03-19 Thread Christian Loos 

You should really read the README file:
The changes in this extension are already included in RT 4.0.

So for 4.0 you don't need this extension as it only back port some 
changes from 4.0 to 3.8 to make the reminder feature useful under 3.8.


-Chris

Am 10.03.2012 16:38, schrieb Martin Petersson:

Hello

And thank you for the tip. I have RT 4.0.4 , does it work? I installed
but didnt cleared out removed old extension and cleared out Masonbut it
doesnt seem to happen anything?

Do i need to do anything more except the installation?

1. perl Makefile.PL

2. make

3. remove old Extension: rm -rf
/opt/rt3/local/plugins/RT-Extension-ReminderImproved

4. make install

5. Add 'RT::Extension::ReminderImproved' to @Plugins in
/opt/rt3/etc/RT_SiteConfig.pm

6. Clear mason cache: rm -rf /opt/rt3/var/mason_data/obj

7. Restart webserver

I added this ”RT::Extension::ReminderImproved” in RT_SiteConfig.pm like this

# You must install Plugins on your own, this is only an example

# of the correct syntax to use when activating them.

# There should only be one @Plugins declaration in your config file.

#Set(@Plugins,(qw(RT::Extension::QuickDelete
RT::Extension::CommandByMail)));

Set(@Plugins,(qw(RT::Extension::ReminderImproved)));

1;

Re: [rt-users] VB: reminders?

2012-03-10 Thread Martin Petersson 
Hello

And thank you for the tip. I have RT 4.0.4 , does it work? I installed but 
didnt cleared out removed old extension and cleared out Masonbut it doesnt seem 
to happen anything?
Do i need to do anything more except the installation?

1. perl Makefile.PL
2. make
3. remove old Extension: rm -rf 
/opt/rt3/local/plugins/RT-Extension-ReminderImproved
4. make install
5. Add 'RT::Extension::ReminderImproved' to @Plugins in 
/opt/rt3/etc/RT_SiteConfig.pm
6. Clear mason cache: rm -rf /opt/rt3/var/mason_data/obj
7. Restart webserver

I added this "RT::Extension::ReminderImproved" in RT_SiteConfig.pm like this

# You must install Plugins on your own, this is only an example
# of the correct syntax to use when activating them.
# There should only be one @Plugins declaration in your config file.
#Set(@Plugins,(qw(RT::Extension::QuickDelete RT::Extension::CommandByMail)));
Set(@Plugins,(qw(RT::Extension::ReminderImproved)));
1;


Med Vänliga Hälsningar/Best Regards

Martin Petersson
*: Office +46 (0)522 98028
*: Direct +46 (0)73 84 00 450
*: Fax +46 (0)70 25 79 453
*: www.uanet.se

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P Please consider the environment before printing this e-mail.


Re: VB: reminders? [In reply 
to]



Hello Martin

why you don't use this plugin

https://github.com/cloos/RT-Extension-ReminderImproved
https://github.com/cloos/RT-Extension-ReminderImproved


best regards

john s.
--
View this message in context: 
http://old.nabble.com/reminders--tp33457213p33472176.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
<>

Re: [rt-users] VB: reminders?

2012-03-09 Thread john s. 


Hello Martin 

why you don't use this plugin 

https://github.com/cloos/RT-Extension-ReminderImproved
https://github.com/cloos/RT-Extension-ReminderImproved 


best regards 

john s. 
-- 
View this message in context: 
http://old.nabble.com/reminders--tp33457213p33472176.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

Re: [rt-users] VB: reminders?

2012-03-08 Thread Martin Petersson 
Sorry to bother again but 
Can i have it like this /etc/crontab?

# /etc/crontab: system-wide crontab
# Unlike any other crontab you don't have to run the `crontab'
# command to install the new version when you edit this file
# and files in /etc/cron.d. These files also have username fields,
# that none of the other crontabs do.

SHELL=/bin/sh
PATH=/usr/local/sbin:/usr/local/bin:/sbin:/bin:/usr/sbin:/usr/bin

# m h dom mon dow user  command
17 ** * *   rootcd / && run-parts --report /etc/cron.hourly
25 6* * *   roottest -x /usr/sbin/anacron || ( cd / && run-parts 
--report /etc/cron.daily )
47 6* * 7   roottest -x /usr/sbin/anacron || ( cd / && run-parts 
--report /etc/cron.weekly )
52 61 * *   roottest -x /usr/sbin/anacron || ( cd / && run-parts 
--report /etc/cron.monthly )
0 6 * * * root /opt/rt4/bin/rt-crontool \
   --search RT::Search::FromSQL \
   --search-arg 'Type = "reminder" and (Status = "open" or Status = 
"new")' \
   --condition RT::Condition::BeforeDue \
   --condition-arg 2d \
   --action RT::Action::SendEmail \
   --action-arg Owner \
   --transaction first \
   --template 'Reminder due soon'

#

Med Vänliga Hälsningar/Best Regards

Martin Petersson
M: Office +46 (0)522 98028 
 : Direct +46 (0)73 84 00 450
r: Fax +46 (0)70 25 79 453
F: www.uanet.se



Gustaf Mattssons Väg 2
451 50 Uddevalla
Orgnr: 556702-4095
Styrelsens säte: Uddevalla
 Please consider the environment before printing this e-mail.

-Ursprungligt meddelande-
Från: Thomas Sibley [mailto:t...@bestpractical.com] 
Skickat: den 8 mars 2012 16:59
Till: rt-users@lists.bestpractical.com
Kopia: Martin Petersson
Ämne: Re: [rt-users] VB: reminders?

On 03/08/2012 10:29 AM, Martin Petersson wrote:
> Does anyone know, please?

I answered your question yesterday:
http://lists.bestpractical.com/pipermail/rt-users/2012-March/075478.html

Please read the mailing list if you're posting to it.  Replies stay on the 
mailing list so that future readers and searchers can find common answers 
later.  If all replies went to individuals then the community would need to do 
a lot more work answering repeat questions.

Thomas

Re: [rt-users] VB: reminders?

2012-03-08 Thread Martin Petersson 
Ok thank you, my spam filter must have taken it.
I´ll try this. thanks

Med Vänliga Hälsningar/Best Regards

Martin Petersson
M: Office +46 (0)522 98028 
 : Fax +46 (0)70 25 79 453
F: www.uanet.se


Gustaf Mattssons Väg 2
451 50 Uddevalla
Orgnr: 556702-4095
Styrelsens säte: Uddevalla
 Please consider the environment before printing this e-mail.


-Ursprungligt meddelande-
Från: Thomas Sibley [mailto:t...@bestpractical.com] 
Skickat: den 8 mars 2012 16:59
Till: rt-users@lists.bestpractical.com
Kopia: Martin Petersson
Ämne: Re: [rt-users] VB: reminders?

On 03/08/2012 10:29 AM, Martin Petersson wrote:
> Does anyone know, please?

I answered your question yesterday:
http://lists.bestpractical.com/pipermail/rt-users/2012-March/075478.html

Please read the mailing list if you're posting to it.  Replies stay on the 
mailing list so that future readers and searchers can find common answers 
later.  If all replies went to individuals then the community would need to do 
a lot more work answering repeat questions.

Thomas

Re: [rt-users] VB: reminders?

2012-03-08 Thread Thomas Sibley 
On 03/08/2012 10:29 AM, Martin Petersson wrote:
> Does anyone know, please?

I answered your question yesterday:
http://lists.bestpractical.com/pipermail/rt-users/2012-March/075478.html

Please read the mailing list if you're posting to it.  Replies stay on
the mailing list so that future readers and searchers can find common
answers later.  If all replies went to individuals then the community
would need to do a lot more work answering repeat questions.

Thomas

[rt-users] VB: reminders?

2012-03-08 Thread Martin Petersson 
Does anyone know, please?

Med Vänliga Hälsningar/Best Regards

Martin Petersson
*: Office +46 (0)522 98028
*: Fax +46 (0)70 25 79 453
*: www.uanet.se


Gustaf Mattssons Väg 2
451 50 Uddevalla
Orgnr: 556702-4095
Styrelsens säte: Uddevalla
P Please consider the environment before printing this e-mail.

Från: Martin Petersson
Skickat: den 7 mars 2012 12:05
Till: rt-users@lists.bestpractical.com
Ämne: reminders?

Hello,

I´m following this guide http://requesttracker.wikia.com/wiki/Reminders
I don't understand where to paste the code?
   0 6 * * * root /opt/rt4/bin/rt-crontool \
  --search RT::Search::FromSQL \
  --search-arg 'Type = "reminder" and (Status = "open" or 
Status = "new")' \
  --condition RT::Condition::BeforeDue \
  --condition-arg 2d \
  --action RT::Action::SendEmail \
  --action-arg Owner \
  --transaction first \
  --template 'Reminder due soon'
It´s not in my ordinary crontab, right? Is it in /opt/rt4/bin/rt-crontool? In 
that case, where?

I found this in the file

=head1 NAME

rt-crontool - a tool to act on tickets from an external scheduling tool

=head1 SYNOPSIS

# find all active tickets in the queue 'general' and set their priority to 
99 if they are overdue:
rt-crontool \
  --search RT::Search::ActiveTicketsInQueue  --search-arg general \
  --condition RT::Condition::Overdue \
  --action RT::Action::SetPriority --action-arg 99 \
  --verbose

# Escalate tickets
  rt-crontool \
--search RT::Search::ActiveTicketsInQueue  --search-arg general \
--action RT::Action::EscalatePriority

=head1 DESCRIPTION

This script is a tool to act on tickets from an external scheduling tool, such
as cron.


Med Vänliga Hälsningar/Best Regards

Martin Petersson
*: Office +46 (0)522 98028
*: Fax +46 (0)70 25 79 453
*: www.uanet.se


Gustaf Mattssons Väg 2
451 50 Uddevalla
Orgnr: 556702-4095
Styrelsens säte: Uddevalla
P Please consider the environment before printing this e-mail.