Hi
Marco Avvisano wrote:
Hi,
i have installed WorkflowBuilderRules in rt 3.8.2, but when i try to create
rules
the script return this error (for every perl modules)
Can't locate RT/Config.pm in @INC
suggestions?
You can try exporting PERL5LIB before running the rt-worlflow command,
to set the path to your RT libraries manually.
It's possible to create a rule which depend from the customfield value, so
different values
need different approvers?
for example for different departments, it's possible to create a rule so a
dba-request is forwarded to different dba-group for approving ?
probabily this rules it's not correct..
Set( $WorkflowBuilderStages,
{ 'RefRT approval' =
{ content = '.',
subject = 'RefRT Approval for DBA: {$Approving-Id} -
{$Approving-Subject}',
owner = q!{{
Department1 = group_1,
Department2 = group_2}-{
$Approving-FirstCustomFieldValue('Department') }}! },
});
Set( $WorkflowBuilderRules,
{ 'DBA-Approval' = [ 'RefRT approval'],
}
);
thanks for suggestions,
Marco
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