Re: [rt-users] bug in rt-mailgate
Thank you for this solution but i think a better solution, for now, is to stop the error email. Is some way to do that? În lun., 1 feb. 2016 la 18:53, Parish, Brent a scris: > I think if you leave a few blank lines at the top of the email it should > be ok. > > > > I ran into this when people forwarded email but added no extra lines, so > the Command-by-mail extension would intepret “From: some...@mail.com” at > the top of the email body as a command. > > > > Unless someone has better ideas, you could also edit > RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm > > Somewhere around line 228, add this: > > last if $line =~ /^(from:)/i; > > (or in your case, replace the “from:” with “ip:”) > > > > - Brent > > > > > > > > *From:* rt-users [mailto:rt-users-boun...@lists.bestpractical.com] *On > Behalf Of *Dumitru Catalin > *Sent:* Monday, February 01, 2016 10:56 AM > *To:* rt-users > *Subject:* [rt-users] bug in rt-mailgate > > > > All email sent to RT is scanned by rt-mailgate for known commands. So far > so good, but when a user sends an email with something like that:* ip: > 10.0.0.0* the rt-mailgate try to interpret *ip* like a command and return > an error email. How can i stop rt to interpret all the strings separated bi > ":" from email? Or how can i stop rt to send the error email? > > > > Thank You! > - RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany March 14 & 15, 2016
Re: [rt-users] bug in rt-mailgate
I think if you leave a few blank lines at the top of the email it should be ok. I ran into this when people forwarded email but added no extra lines, so the Command-by-mail extension would intepret “From: some...@mail.com<mailto:some...@mail.com>” at the top of the email body as a command. Unless someone has better ideas, you could also edit RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm Somewhere around line 228, add this: last if $line =~ /^(from:)/i; (or in your case, replace the “from:” with “ip:”) - Brent From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Dumitru Catalin Sent: Monday, February 01, 2016 10:56 AM To: rt-users Subject: [rt-users] bug in rt-mailgate All email sent to RT is scanned by rt-mailgate for known commands. So far so good, but when a user sends an email with something like that: ip: 10.0.0.0 the rt-mailgate try to interpret ip like a command and return an error email. How can i stop rt to interpret all the strings separated bi ":" from email? Or how can i stop rt to send the error email? Thank You! - RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany March 14 & 15, 2016
[rt-users] bug in rt-mailgate
All email sent to RT is scanned by rt-mailgate for known commands. So far so good, but when a user sends an email with something like that:* ip: 10.0.0.0* the rt-mailgate try to interpret *ip* like a command and return an error email. How can i stop rt to interpret all the strings separated bi ":" from email? Or how can i stop rt to send the error email? Thank You! - RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany March 14 & 15, 2016
