[rt-users] can't search on status=deleted
Is this by design in 3.6.1rc2? David Smithson ActivSupport, Inc. Your Flexible IT Partner Microsoft Gold Partner -- Small Business Specialist http://www.activsupport.com Director of Technical Services Direct: (415) 869 2991 Technical Support Hotline: (415) 979 9285 CLICK HERE FOR ONLINE SUPPORT ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] can't search on status=deleted
I suppose it doesn't matter. I've found and made use of RTx-Shredder, which finds Tickets with status='deleted'. David Smithson CLICK HERE FOR ONLINE SUPPORT -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Smithson Sent: Tuesday, August 01, 2006 11:09 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] can't search on status=deleted Is this by design in 3.6.1rc2? David Smithson ActivSupport, Inc. Your Flexible IT Partner Microsoft Gold Partner -- Small Business Specialist http://www.activsupport.com Director of Technical Services Direct: (415) 869 2991 Technical Support Hotline: (415) 979 9285 CLICK HERE FOR ONLINE SUPPORT ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] can't search on status=deleted
David Smithson wrote: I suppose it doesn't matter. I've found and made use of RTx-Shredder, which finds Tickets with status='deleted'. David Smithson CLICK HERE FOR ONLINE SUPPORT -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Smithson Sent: Tuesday, August 01, 2006 11:09 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] can't search on status=deleted Is this by design in 3.6.1rc2? David Smithson ActivSupport, Inc. Your Flexible IT Partner Microsoft Gold Partner -- Small Business Specialist http://www.activsupport.com Director of Technical Services Direct: (415) 869 2991 Technical Support Hotline: (415) 979 9285 CLICK HERE FOR ONLINE SUPPORT ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com RT won't do searches on deleted tickets. in order to see them you either have to do queries directly in the database or as you've already discovered, vi Shredder. Mathew Snyder ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
