Here's one method:
http://wiki.bestpractical.com/index.cgi?CreateChildTicket
I customized it a bit for our needs and wrapped it in div package that
makes it look like the other sections of the Display.html page. It
allows a user to spawn a depended-on ticket in our Tasks queue with a
particular Owner, or alternatively create a PartsOrder ticket. The link
above gives you the basics, this is a bit more complex. It lives in
local/html/Callbacks/SA/Ticket/Display.html/BeforeShowSummary
Hope it helps!
Chris
div class=titlebox ticket-task-form id=
div class=titlebox-title
span class=widgeta href=# onclick=return
rollup('TitleBox--_Ticket_Display.html--ticket-task-formTasks and
Parts---0'); onfocus=this.blur(); return false; title=Toggle
visibilityX/a/span
span class=leftTasks and Parts/span
/div
div class=titlebox-content
id=TitleBox--_Ticket_Display.html--ticket-task-formTasks and
Parts---0
FORM ACTION=% $RT::WebPath %/Ticket/Create.html
NAME=CreateTicketInQueue
input class=button type=submit value=Create associated task for:
/Elements/SelectOwner, Name = 'Owner', QueueObj =
$Ticket-QueueObj
input type=hidden name=Queue value=Tasks
input type=hidden name=DependsOn-new value=%$Ticket-Id%
input type=hidden name=Subject value=Task for:
%$Ticket-Subject%
/FORM
br /
FORM ACTION=% $RT::WebPath %/Ticket/Create.html
NAME=CreateTicketInQueue
input class=button type=submit value=Order Parts
input type=hidden name=Queue value=PartsOrdering
input type=hidden name=DependsOn-new value=%$Ticket-Id%
input type=hidden name=Subject value=Part for:
%$Ticket-Subject%
/FORM
/div
/div
%ARGS
$Ticket = undef
$Verbose = 0
$Default = 0
/%ARGS
Robin Ericsson wrote:
Following up my previous non-answered post.
Are there any other tools out there that lets the user easily create a
subticket, preferably in another thread?
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