[rt-users] homepage refresh interval under preferences
Hi guys, I've tried setting the homepage refresh interval under preferences and save it at 2 minutes or any other value, but it does work. Odd thing is in the Main Page the Refresh option to set refresh interval works! I have tried setting the default value in RT_SiteConfig.pm to no avail and I have also cleared out the mason cache and restarted. Any advice is appreciated, psminusaxl Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] homepage refresh interval under preferences
On Wed, Apr 14, 2010 at 08:43:32AM -0700, psminusaxl wrote: I've tried setting the homepage refresh interval under preferences and save it at 2 minutes or any other value, but it does work. Odd thing is in the Main Page the Refresh option to set refresh interval works! I have tried setting the default value in RT_SiteConfig.pm to no avail and I have also cleared out the mason cache and restarted. Any setting stored in your session (by changing the portlet on the fornt page) is going to trump your Preference. You may need to log out and log back in to clear anything stored in the session. -kevin pgpInMZuL901l.pgp Description: PGP signature Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] homepage refresh interval under preferences
Thanks for the response Kevin, Then how does one make it so that the preference trumps the front page? From my understanding the front page refresh has to be set everytime you sign in. So it will always make the preference setting worthless. The preference setting is convient because it remembers it the next time you sign in. Any ideas? Thanks! On Wed, Apr 14, 2010 at 9:20 AM, Kevin Falcone falc...@bestpractical.comwrote: On Wed, Apr 14, 2010 at 08:43:32AM -0700, psminusaxl wrote: I've tried setting the homepage refresh interval under preferences and save it at 2 minutes or any other value, but it does work. Odd thing is in the Main Page the Refresh option to set refresh interval works! I have tried setting the default value in RT_SiteConfig.pm to no avail and I have also cleared out the mason cache and restarted. Any setting stored in your session (by changing the portlet on the fornt page) is going to trump your Preference. You may need to log out and log back in to clear anything stored in the session. -kevin Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] homepage refresh interval under preferences
On Wed, Apr 14, 2010 at 09:24:33AM -0700, psminusaxl wrote: Thanks for the response Kevin, Then how does one make it so that the preference trumps the front page? From my understanding the front page refresh has to be set everytime you sign in. So it will always make the preference setting worthless. The preference setting is convient because it remembers it the next time you sign in. Any ideas? The preferences choice will win the next time you log in. You've never mentioned an RT version which makes any answers mostly guesswork. -kevin pgpc0SRXhM4Yw.pgp Description: PGP signature Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] homepage refresh interval under preferences
Hi Kevin, Sorry the version of RT we are running is RT v3.8.4, so if the preference settings is suppose to win the next time I sign in. Then its not working. I go to preference and the settings appear to be what I've set it before 2 minutes. But at the front page it set as Do not refresh, which I didn't touch since I've relaunched. Thanks for your help! On Wed, Apr 14, 2010 at 9:35 AM, Kevin Falcone falc...@bestpractical.comwrote: On Wed, Apr 14, 2010 at 09:24:33AM -0700, psminusaxl wrote: Thanks for the response Kevin, Then how does one make it so that the preference trumps the front page? From my understanding the front page refresh has to be set everytime you sign in. So it will always make the preference setting worthless. The preference setting is convient because it remembers it the next time you sign in. Any ideas? The preferences choice will win the next time you log in. You've never mentioned an RT version which makes any answers mostly guesswork. -kevin Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] homepage refresh interval under preferences
I went ahead and remove the front page refresh option just to take that out of the picture. And it appears the preference refresh still doesn't work. Any clues? Thanks! On Wed, Apr 14, 2010 at 9:35 AM, Kevin Falcone falc...@bestpractical.comwrote: On Wed, Apr 14, 2010 at 09:24:33AM -0700, psminusaxl wrote: Thanks for the response Kevin, Then how does one make it so that the preference trumps the front page? From my understanding the front page refresh has to be set everytime you sign in. So it will always make the preference setting worthless. The preference setting is convient because it remembers it the next time you sign in. Any ideas? The preferences choice will win the next time you log in. You've never mentioned an RT version which makes any answers mostly guesswork. -kevin Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] homepage refresh interval under preferences
On Wed, Apr 14, 2010 at 09:57:04AM -0700, psminusaxl wrote: I went ahead and remove the front page refresh option just to take that out of the picture. And it appears the preference refresh still doesn't work. Any clues? Thanks! Unfortunately, all I can offer is that it just worked fine for me on a production 3.8.7, and I've not seen other reports of this failing. -kevin On Wed, Apr 14, 2010 at 9:35 AM, Kevin Falcone [1]falc...@bestpractical.com wrote: On Wed, Apr 14, 2010 at 09:24:33AM -0700, psminusaxl wrote: Thanks for the response Kevin, Then how does one make it so that the preference trumps the front page? From my understanding the front page refresh has to be set everytime you sign in. So it will always make the preference setting worthless. The preference setting is convient because it remembers it the next time you sign in. Any ideas? The preferences choice will win the next time you log in. You've never mentioned an RT version which makes any answers mostly guesswork. -kevin pgpUIBg34wuqr.pgp Description: PGP signature Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] homepage refresh interval under preferences
Anybody else can chime in? I think if I can determine where and how the home page interval gets triggered I can better pin point the problem. Right now i'm clueless the process flow of how that gets triggered. thanks in advance psminusaxl On Wed, Apr 14, 2010 at 11:18 AM, Kevin Falcone falc...@bestpractical.comwrote: On Wed, Apr 14, 2010 at 09:57:04AM -0700, psminusaxl wrote: I went ahead and remove the front page refresh option just to take that out of the picture. And it appears the preference refresh still doesn't work. Any clues? Thanks! Unfortunately, all I can offer is that it just worked fine for me on a production 3.8.7, and I've not seen other reports of this failing. -kevin On Wed, Apr 14, 2010 at 9:35 AM, Kevin Falcone [1] falc...@bestpractical.com wrote: On Wed, Apr 14, 2010 at 09:24:33AM -0700, psminusaxl wrote: Thanks for the response Kevin, Then how does one make it so that the preference trumps the front page? From my understanding the front page refresh has to be set everytime you sign in. So it will always make the preference setting worthless. The preference setting is convient because it remembers it the next time you sign in. Any ideas? The preferences choice will win the next time you log in. You've never mentioned an RT version which makes any answers mostly guesswork. -kevin Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] homepage refresh interval under preferences
It works for me on version 3.8.5. Cheers, Ken On Wed, Apr 14, 2010 at 02:30:21PM -0700, psminusaxl wrote: Anybody else can chime in? I think if I can determine where and how the home page interval gets triggered I can better pin point the problem. Right now i'm clueless the process flow of how that gets triggered. thanks in advance psminusaxl On Wed, Apr 14, 2010 at 11:18 AM, Kevin Falcone falc...@bestpractical.comwrote: On Wed, Apr 14, 2010 at 09:57:04AM -0700, psminusaxl wrote: I went ahead and remove the front page refresh option just to take that out of the picture. And it appears the preference refresh still doesn't work. Any clues? Thanks! Unfortunately, all I can offer is that it just worked fine for me on a production 3.8.7, and I've not seen other reports of this failing. -kevin On Wed, Apr 14, 2010 at 9:35 AM, Kevin Falcone [1] falc...@bestpractical.com wrote: On Wed, Apr 14, 2010 at 09:24:33AM -0700, psminusaxl wrote: Thanks for the response Kevin, Then how does one make it so that the preference trumps the front page? From my understanding the front page refresh has to be set everytime you sign in. So it will always make the preference setting worthless. The preference setting is convient because it remembers it the next time you sign in. Any ideas? The preferences choice will win the next time you log in. You've never mentioned an RT version which makes any answers mostly guesswork. -kevin Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] homepage refresh interval under preferences
Thanks Ken for the feedback. :) I will opt for upgrading if there is no other way around. On Wed, Apr 14, 2010 at 2:35 PM, Kenneth Marshall k...@rice.edu wrote: It works for me on version 3.8.5. Cheers, Ken On Wed, Apr 14, 2010 at 02:30:21PM -0700, psminusaxl wrote: Anybody else can chime in? I think if I can determine where and how the home page interval gets triggered I can better pin point the problem. Right now i'm clueless the process flow of how that gets triggered. thanks in advance psminusaxl On Wed, Apr 14, 2010 at 11:18 AM, Kevin Falcone falc...@bestpractical.comwrote: On Wed, Apr 14, 2010 at 09:57:04AM -0700, psminusaxl wrote: I went ahead and remove the front page refresh option just to take that out of the picture. And it appears the preference refresh still doesn't work. Any clues? Thanks! Unfortunately, all I can offer is that it just worked fine for me on a production 3.8.7, and I've not seen other reports of this failing. -kevin On Wed, Apr 14, 2010 at 9:35 AM, Kevin Falcone [1] falc...@bestpractical.com wrote: On Wed, Apr 14, 2010 at 09:24:33AM -0700, psminusaxl wrote: Thanks for the response Kevin, Then how does one make it so that the preference trumps the front page? From my understanding the front page refresh has to be set everytime you sign in. So it will always make the preference setting worthless. The preference setting is convient because it remembers it the next time you sign in. Any ideas? The preferences choice will win the next time you log in. You've never mentioned an RT version which makes any answers mostly guesswork. -kevin Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] homepage refresh interval under preferences
Works for me 3.8.4 Bill On Wed, Apr 14, 2010 at 15:16, psminusaxl psminus...@gmail.com wrote: Thanks Ken for the feedback. :) I will opt for upgrading if there is no other way around. On Wed, Apr 14, 2010 at 2:35 PM, Kenneth Marshall k...@rice.edu wrote: It works for me on version 3.8.5. Cheers, Ken On Wed, Apr 14, 2010 at 02:30:21PM -0700, psminusaxl wrote: Anybody else can chime in? I think if I can determine where and how the home page interval gets triggered I can better pin point the problem. Right now i'm clueless the process flow of how that gets triggered. thanks in advance psminusaxl On Wed, Apr 14, 2010 at 11:18 AM, Kevin Falcone falc...@bestpractical.comwrote: On Wed, Apr 14, 2010 at 09:57:04AM -0700, psminusaxl wrote: I went ahead and remove the front page refresh option just to take that out of the picture. And it appears the preference refresh still doesn't work. Any clues? Thanks! Unfortunately, all I can offer is that it just worked fine for me on a production 3.8.7, and I've not seen other reports of this failing. -kevin On Wed, Apr 14, 2010 at 9:35 AM, Kevin Falcone [1] falc...@bestpractical.com wrote: On Wed, Apr 14, 2010 at 09:24:33AM -0700, psminusaxl wrote: Thanks for the response Kevin, Then how does one make it so that the preference trumps the front page? From my understanding the front page refresh has to be set everytime you sign in. So it will always make the preference setting worthless. The preference setting is convient because it remembers it the next time you sign in. Any ideas? The preferences choice will win the next time you log in. You've never mentioned an RT version which makes any answers mostly guesswork. -kevin Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] homepage refresh interval under preferences
Thanks Bill...then its something funky with my setup. :( On Wed, Apr 14, 2010 at 3:22 PM, William Graboyes william.grabo...@theportalgrp.com wrote: Works for me 3.8.4 Bill On Wed, Apr 14, 2010 at 15:16, psminusaxl psminus...@gmail.com wrote: Thanks Ken for the feedback. :) I will opt for upgrading if there is no other way around. On Wed, Apr 14, 2010 at 2:35 PM, Kenneth Marshall k...@rice.edu wrote: It works for me on version 3.8.5. Cheers, Ken On Wed, Apr 14, 2010 at 02:30:21PM -0700, psminusaxl wrote: Anybody else can chime in? I think if I can determine where and how the home page interval gets triggered I can better pin point the problem. Right now i'm clueless the process flow of how that gets triggered. thanks in advance psminusaxl On Wed, Apr 14, 2010 at 11:18 AM, Kevin Falcone falc...@bestpractical.comwrote: On Wed, Apr 14, 2010 at 09:57:04AM -0700, psminusaxl wrote: I went ahead and remove the front page refresh option just to take that out of the picture. And it appears the preference refresh still doesn't work. Any clues? Thanks! Unfortunately, all I can offer is that it just worked fine for me on a production 3.8.7, and I've not seen other reports of this failing. -kevin On Wed, Apr 14, 2010 at 9:35 AM, Kevin Falcone [1] falc...@bestpractical.com wrote: On Wed, Apr 14, 2010 at 09:24:33AM -0700, psminusaxl wrote: Thanks for the response Kevin, Then how does one make it so that the preference trumps the front page? From my understanding the front page refresh has to be set everytime you sign in. So it will always make the preference setting worthless. The preference setting is convient because it remembers it the next time you sign in. Any ideas? The preferences choice will win the next time you log in. You've never mentioned an RT version which makes any answers mostly guesswork. -kevin Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
