[rt-users] how to stop search displaying tickets the user doesn't have permission to see in the results
Hi I am having a problem where the unowned search is not restricting its results to only tickets that are in queues the user has the see ticket permission for. This is causing the unowned ticket list to not display any tickets in the rt at a glance page if another queue has 10 more recent unowned tickets in it. It affects any search in rt for example If you search for something in the quick search you get it saying that 5 tickets matched the search but only displaying 1 ticket in the list because 4 of the tickets would be in queues for which the user has no permission to see tickets. I have gone through global permissions and queue permissions trying to figure out how I can control this behaviour but not have not been successful. The 'see queue' and 'show tickets' permission are only set on a per queue basis to the group that is working on that queue. I think I must have broken something though in setting up my permissions as I don't remember this being the initial behaviour of the unowned tickets search. Thanks for any help. -- John Habermann Internet Programmer, System Administrator The Wilderness Society Inc http://www.wilderness.org.au ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] how to stop search displaying tickets the user doesn't have permission to see in the results
Howdy John, From my understanding this is a feature of RT, There isn't much one can do about it, the settings aren't granular enough to cover what a single user has the right to see, high up on my wish list is something along the lines of what you are looking for, I would love to be able to limit users to viewing only tickets in a certian queue, or even better as we run an open system here, the ability to say this user can only view his tickets. But dreams are dreams, and when you are like me, and I am not a perl coding maven, there isn't much you can do about it. Bill Graboyes On Tue, May 12, 2009 at 5:05 PM, john habermann john.haberm...@wilderness.org.au wrote: Hi I am having a problem where the unowned search is not restricting its results to only tickets that are in queues the user has the see ticket permission for. This is causing the unowned ticket list to not display any tickets in the rt at a glance page if another queue has 10 more recent unowned tickets in it. It affects any search in rt for example If you search for something in the quick search you get it saying that 5 tickets matched the search but only displaying 1 ticket in the list because 4 of the tickets would be in queues for which the user has no permission to see tickets. I have gone through global permissions and queue permissions trying to figure out how I can control this behaviour but not have not been successful. The 'see queue' and 'show tickets' permission are only set on a per queue basis to the group that is working on that queue. I think I must have broken something though in setting up my permissions as I don't remember this being the initial behaviour of the unowned tickets search. Thanks for any help. -- John Habermann Internet Programmer, System Administrator The Wilderness Society Inc http://www.wilderness.org.au ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] how to stop search displaying tickets the user doesn't have permission to see in the results
Thanks for your reply Bill I think I hadn't noticed this feature before because I only had a couple of people using it but had just added a new user who forwarded a large number of emails to her queue in rt so that when I next looked at my default RT page my unowned tickets had disappeared. I did find this thread though http://www.gossamer-threads.com/lists/rt/users/80043?search_string=unownedsearch;#80043 which seemed to indicate that people shouldn't see tickets in their unowned list if those tickets where in queues they didn't have permission to see. Other emails seemed to indicate that if you only had the 'Show Ticket' and 'See Queue' permission set on a per queue basis then you should just be seeing unowned tickets from your queues. I wonder if this is something new in rt 3.8? On Wed, May 13, 2009 at 10:18 AM, William Graboyes william.grabo...@theportalgrp.com wrote: Howdy John, From my understanding this is a feature of RT, There isn't much one can do about it, the settings aren't granular enough to cover what a single user has the right to see, high up on my wish list is something along the lines of what you are looking for, I would love to be able to limit users to viewing only tickets in a certian queue, or even better as we run an open system here, the ability to say this user can only view his tickets. But dreams are dreams, and when you are like me, and I am not a perl coding maven, there isn't much you can do about it. Bill Graboyes On Tue, May 12, 2009 at 5:05 PM, john habermann john.haberm...@wilderness.org.au wrote: Hi I am having a problem where the unowned search is not restricting its results to only tickets that are in queues the user has the see ticket permission for. This is causing the unowned ticket list to not display any tickets in the rt at a glance page if another queue has 10 more recent unowned tickets in it. It affects any search in rt for example If you search for something in the quick search you get it saying that 5 tickets matched the search but only displaying 1 ticket in the list because 4 of the tickets would be in queues for which the user has no permission to see tickets. I have gone through global permissions and queue permissions trying to figure out how I can control this behaviour but not have not been successful. The 'see queue' and 'show tickets' permission are only set on a per queue basis to the group that is working on that queue. I think I must have broken something though in setting up my permissions as I don't remember this being the initial behaviour of the unowned tickets search. Thanks for any help. -- John Habermann Internet Programmer, System Administrator The Wilderness Society Inc http://www.wilderness.org.au ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- John Habermann Internet Programmer, System Administrator The Wilderness Society Inc http://www.wilderness.org.au ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] how to stop search displaying tickets the user doesn't have permission to see in the results
I have just found what appears to be a solution for this problem enabling the UseSQLForACLChecks in your RT_SiteConfig.pm . Once I enabled this the unowned search now displays only tickets that the user has permission to see and any searches you run in simple search will return a result that matches tickets that you have permission to see. The option does warn about possible performance issues so will see whether I notice any impact on the system. I am using rt 3.8.2 and mysql 5.0. cheers John On Wed, May 13, 2009 at 10:18 AM, William Graboyes william.grabo...@theportalgrp.com wrote: Howdy John, From my understanding this is a feature of RT, There isn't much one can do about it, the settings aren't granular enough to cover what a single user has the right to see, high up on my wish list is something along the lines of what you are looking for, I would love to be able to limit users to viewing only tickets in a certian queue, or even better as we run an open system here, the ability to say this user can only view his tickets. But dreams are dreams, and when you are like me, and I am not a perl coding maven, there isn't much you can do about it. Bill Graboyes On Tue, May 12, 2009 at 5:05 PM, john habermann john.haberm...@wilderness.org.au wrote: Hi I am having a problem where the unowned search is not restricting its results to only tickets that are in queues the user has the see ticket permission for. This is causing the unowned ticket list to not display any tickets in the rt at a glance page if another queue has 10 more recent unowned tickets in it. It affects any search in rt for example If you search for something in the quick search you get it saying that 5 tickets matched the search but only displaying 1 ticket in the list because 4 of the tickets would be in queues for which the user has no permission to see tickets. I have gone through global permissions and queue permissions trying to figure out how I can control this behaviour but not have not been successful. The 'see queue' and 'show tickets' permission are only set on a per queue basis to the group that is working on that queue. I think I must have broken something though in setting up my permissions as I don't remember this being the initial behaviour of the unowned tickets search. Thanks for any help. -- John Habermann Internet Programmer, System Administrator The Wilderness Society Inc http://www.wilderness.org.au ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- John Habermann Internet Programmer, System Administrator The Wilderness Society Inc http://www.wilderness.org.au ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
