[rt-users] making a custom field mandatory for select queues
Hello All, It's is possible to make a custom field mandatory of selective queues? Say I have a CF called Environment who's values are test, development, and production which is a global CF since it may apply any queue, but only needs to be mandatory in queue XYZ. Can this be done? -- Later, Darin -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] making a custom field mandatory for select queues
Only with some hacking. On Tue, May 14, 2013 at 6:32 PM, Darin Perusich da...@darins.net wrote: Hello All, It's is possible to make a custom field mandatory of selective queues? Say I have a CF called Environment who's values are test, development, and production which is a global CF since it may apply any queue, but only needs to be mandatory in queue XYZ. Can this be done? -- Later, Darin -- RT Training in Seattle, June 19-20: http://bestpractical.com/training -- Best regards, Ruslan. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] making a custom field mandatory for select queues
On 05/14/2013 07:32 AM, Darin Perusich wrote: Hello All, It's is possible to make a custom field mandatory of selective queues? Say I have a CF called Environment who's values are test, development, and production which is a global CF since it may apply any queue, but only needs to be mandatory in queue XYZ. Can this be done? Depending on your definition of mandatory, the plugin RT-Extension-MandatoryOnTransition might be what you want. It lets you specify per-queue mandatoryness, but does expect that you're only requiring the CFs are filled on creation or resolution or some other particular status transition. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
