Re: [rt-users] menu tabs missing after upgrade from RT 4.0.6 to RT 4.0.7
Hi, I am also struggling with no menus in the aileron theme having installed 4.0.8 over 4.05. The only obvious error I can see is in both the apache and rt log: Unable to open /NoAuth/js/ui.timepickr.js for JS Squishing srv/www/htdocs/rt4/sbin/../lib/RT/Squish/JS.pm:83) The source file is there: jquery-ui-timepicker-addons.js We are using apache2 with fastcgi. Any ideas? Regards John -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jim Brandt Sent: 28 September 2012 15:33 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] menu tabs missing after upgrade from RT 4.0.6 to RT 4.0.7 Did you run the configure script in the new 4.0.7 with the same options as 4.0.6? Also, did you clear your mason cache and restart the server after upgrading? On 9/28/12 9:56 AM, Francesca Del Corso wrote: Hi all, I recently upgrade my RT installation from 4.0.6 to 4.0.7 , I have a 64 bit Centos 6.3 virtual machine with MySql ver 5.1.61, Apache/2.2.15, FastCGI 2.4.6, sendmail 8.14.5, Perl 5.10.1. After upgrading, when I logon to the system as root I cannot see any tabs in the Menu (Home, Tickets, Tools, Logged in as root) so I can't logout or doing a search; after creating a new ticket under General queue via RT web page, I cannot write the body of the ticket if I am root, if I am a a simple user I can. I try to reiniziale the database (make inizialize-database), now I can write the issue in a new ticket if am logged as root but I still cannot see the menu tabs. I make also a clean RT 4.0.7 installation in the same environment and these problems didn't happen. What's the problem in the upgrade process? Thank you for your attention Francesca Del Corso INFN Sez. Bologna Via Irnerio 46, Bologna - Italy Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs -- Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs Inbound Message checked by Websense Mail Control. Click https://www.mailcontrol.com/sr/MZbqvYs5QwJvpeaetUwhCQ== to report this email as spam. Please ensure that the email is not required for business use before proceeding. FMG is committed to reducing its impact on the environment. Please don't print this email unless absolutely necessary. Have you been impressed by one of our people? If so, we'd love to hear about it. You can nominate someone for a Spirit 2012 award by emailing spi...@fmg.co.uk FMG Support Group Ltd. Registered in England. No. 06489429. Registered office: FMG House, St Andrews Road, Huddersfield, HD1 6NA. Tel: 0844 243 Email: i...@fmg.co.uk This email may contain confidential information and/or copyright material. This email is intended for the use of the addressee only. Any unauthorised use may be unlawful. If you received this email by mistake, please advise the sender by using the reply facility in your email software. Outbound Message checked by Websense Mail Control. We're hiring! http://bestpractical.com/jobs
Re: [rt-users] menu tabs missing after upgrade from RT 4.0.6 to RT 4.0.7
On Tue, Oct 30, 2012 at 12:40:19PM +, John Parker wrote: I am also struggling with no menus in the aileron theme having installed 4.0.8 over 4.05. The only obvious error I can see is in both the apache and rt log: Unable to open /NoAuth/js/ui.timepickr.js for JS Squishing srv/www/htdocs/rt4/sbin/../lib/RT/Squish/JS.pm:83) The source file is there: jquery-ui-timepicker-addons.js We are using apache2 with fastcgi. This implies you copied RT_Config.pm to RT_SiteConfig.pm at some point. Do you have JSFiles defined in RT_SiteConfig.pm? If so, why, are you adding new files or did you just copy? If you just copied, delete that and allow the default from RT_Config.pm to be used. -kevin pgpuCzaEok5Vx.pgp Description: PGP signature We're hiring! http://bestpractical.com/jobs
Re: [rt-users] menu tabs missing after upgrade from RT 4.0.6 to RT 4.0.7
-Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: 30 October 2012 15:45 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] menu tabs missing after upgrade from RT 4.0.6 to RT 4.0.7 On Tue, Oct 30, 2012 at 12:40:19PM +, John Parker wrote: I am also struggling with no menus in the aileron theme having installed 4.0.8 over 4.05. The only obvious error I can see is in both the apache and rt log: Unable to open /NoAuth/js/ui.timepickr.js for JS Squishing srv/www/htdocs/rt4/sbin/../lib/RT/Squish/JS.pm:83) The source file is there: jquery-ui-timepicker-addons.js We are using apache2 with fastcgi. This implies you copied RT_Config.pm to RT_SiteConfig.pm at some point. Do you have JSFiles defined in RT_SiteConfig.pm? If so, why, are you adding new files or did you just copy? If you just copied, delete that and allow the default from RT_Config.pm to be used. -kevin Hi Kevin I probably copied the stuff due to some deep seated mental confusion :-) Thank you Regards John FMG is committed to reducing its impact on the environment. Please don't print this email unless absolutely necessary. Have you been impressed by one of our people? If so, we'd love to hear about it. You can nominate someone for a Spirit 2012 award by emailing spi...@fmg.co.uk FMG Support Group Ltd. Registered in England. No. 06489429. Registered office: FMG House, St Andrews Road, Huddersfield, HD1 6NA. Tel: 0844 243 Email: i...@fmg.co.uk This email may contain confidential information and/or copyright material. This email is intended for the use of the addressee only. Any unauthorised use may be unlawful. If you received this email by mistake, please advise the sender by using the reply facility in your email software. Outbound Message checked by Websense Mail Control. We're hiring! http://bestpractical.com/jobs
[rt-users] menu tabs missing after upgrade from RT 4.0.6 to RT 4.0.7
Hi all, I recently upgrade my RT installation from 4.0.6 to 4.0.7 , I have a 64 bit Centos 6.3 virtual machine with MySql ver 5.1.61, Apache/2.2.15, FastCGI 2.4.6, sendmail 8.14.5, Perl 5.10.1. After upgrading, when I logon to the system as root I cannot see any tabs in the Menu (Home, Tickets, Tools, Logged in as root) so I can't logout or doing a search; after creating a new ticket under General queue via RT web page, I cannot write the body of the ticket if I am root, if I am a a simple user I can. I try to reiniziale the database (make inizialize-database), now I can write the issue in a new ticket if am logged as root but I still cannot see the menu tabs. I make also a clean RT 4.0.7 installation in the same environment and these problems didn't happen. What's the problem in the upgrade process? Thank you for your attention Francesca Del Corso INFN Sez. Bologna Via Irnerio 46, Bologna - Italy Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] menu tabs missing after upgrade from RT 4.0.6 to RT 4.0.7
Did you run the configure script in the new 4.0.7 with the same options as 4.0.6? Also, did you clear your mason cache and restart the server after upgrading? On 9/28/12 9:56 AM, Francesca Del Corso wrote: Hi all, I recently upgrade my RT installation from 4.0.6 to 4.0.7 , I have a 64 bit Centos 6.3 virtual machine with MySql ver 5.1.61, Apache/2.2.15, FastCGI 2.4.6, sendmail 8.14.5, Perl 5.10.1. After upgrading, when I logon to the system as root I cannot see any tabs in the Menu (Home, Tickets, Tools, Logged in as root) so I can't logout or doing a search; after creating a new ticket under General queue via RT web page, I cannot write the body of the ticket if I am root, if I am a a simple user I can. I try to reiniziale the database (make inizialize-database), now I can write the issue in a new ticket if am logged as root but I still cannot see the menu tabs. I make also a clean RT 4.0.7 installation in the same environment and these problems didn't happen. What's the problem in the upgrade process? Thank you for your attention Francesca Del Corso INFN Sez. Bologna Via Irnerio 46, Bologna - Italy Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs -- Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
