[rt-users] message display bug reappears in 3.8.4
Kevin, this bug is still present in 3.8.4 -- I didn't apply our patch to this when we installed it and I can easily see this problem. You claimed you are having trouble replicating this bug. I'm boggled, because my bug description on the original report shows it clearly. How can I help you replicate it? On Jun 3, 2009, at 12:01 PM, Kevin Falcone wrote: On Jun 3, 2009, at 2:47 PM, Jo Rhett wrote: On Jun 3, 2009, at 5:23 AM, Kevin Falcone wrote: I reported this message display bug about 3 months ago, Kevin agreed with the fix, but it's still present in 3.8.3. Without this fix, if you click Show next to an outgoing mail message, regardless of your preference settings, text paragraphs are a single long line. I don't recall agreeing with the fix, but I did ask for it to end up in the bug tracker so it could be tracked. Its currently slated for review for 3.8.4 http://rt3.fsck.com/Ticket/Display.html?id=13230 As I recall, during triage for 3.8.3 I couldn't immediately replicate the problem you were solving so we left it for further review when we had a little more time to replicate. It only happens when you click Show for outbound messages - ie, to AdminCcs or Requestors. Normal ticket display is unaffected. http://rt3.fsck.com/Ticket/ShowEmailRecord.html?id=13230Transaction=109609Attachment=52649 That looked fine, so I tabled it for 3.8.3 until we could figure out what it was trying to fix. -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] message display bug reappears in 3.8.4
On Mon, Jul 27, 2009 at 09:58:08AM -0700, Jo Rhett wrote: Kevin, this bug is still present in 3.8.4 -- I didn't apply our patch to this when we installed it and I can easily see this problem. 3.8.4 was a bugrelease for 3.8.3, anything tabled after 3.8.3 was pushed to 3.8.6 You claimed you are having trouble replicating this bug. I'm boggled, because my bug description on the original report shows it clearly. How can I help you replicate it? How does it show it? I quoted the transaction link and it didn't appear all as one line. http://rt3.fsck.com/Ticket/ShowEmailRecord.html?id=13230Transaction=109609Attachment=52649 Please let us know what piece of display off of 13230 shows the problem you're encountering. Preferably as a note on the ticket so the next time we triage we can re-check it -kevin On Jun 3, 2009, at 12:01 PM, Kevin Falcone wrote: On Jun 3, 2009, at 2:47 PM, Jo Rhett wrote: On Jun 3, 2009, at 5:23 AM, Kevin Falcone wrote: I reported this message display bug about 3 months ago, Kevin agreed with the fix, but it's still present in 3.8.3. Without this fix, if you click Show next to an outgoing mail message, regardless of your preference settings, text paragraphs are a single long line. I don't recall agreeing with the fix, but I did ask for it to end up in the bug tracker so it could be tracked. Its currently slated for review for 3.8.4 http://rt3.fsck.com/Ticket/Display.html?id=13230 As I recall, during triage for 3.8.3 I couldn't immediately replicate the problem you were solving so we left it for further review when we had a little more time to replicate. It only happens when you click Show for outbound messages - ie, to AdminCcs or Requestors. Normal ticket display is unaffected. http://rt3.fsck.com/Ticket/ShowEmailRecord.html?id=13230Transaction=109609Attachment=52649 That looked fine, so I tabled it for 3.8.3 until we could figure out what it was trying to fix. -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] message display bug reappears in 3.8.4
On Jul 27, 2009, at 10:34 AM, Kevin Falcone wrote: On Mon, Jul 27, 2009 at 09:58:08AM -0700, Jo Rhett wrote: Kevin, this bug is still present in 3.8.4 -- I didn't apply our patch to this when we installed it and I can easily see this problem. 3.8.4 was a bugrelease for 3.8.3, anything tabled after 3.8.3 was pushed to 3.8.6 It was originally reported against 3.8.2. You claimed you are having trouble replicating this bug. I'm boggled, because my bug description on the original report shows it clearly. How can I help you replicate it? How does it show it? I quoted the transaction link and it didn't appear all as one line. http://rt3.fsck.com/Ticket/ShowEmailRecord.html?id=13230Transaction=109609Attachment=52649 Please let us know what piece of display off of 13230 shows the problem you're encountering. Preferably as a note on the ticket so the next time we triage we can re-check it This sounds perfect for clarifying the situation. However, I'm not certain that I have a login on this system? If so, I have no clue what it is, sorry. -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] message display bug reappears in 3.8.4
On Mon, Jul 27, 2009 at 10:43:38AM -0700, Jo Rhett wrote: On Jul 27, 2009, at 10:34 AM, Kevin Falcone wrote: On Mon, Jul 27, 2009 at 09:58:08AM -0700, Jo Rhett wrote: Kevin, this bug is still present in 3.8.4 -- I didn't apply our patch to this when we installed it and I can easily see this problem. 3.8.4 was a bugrelease for 3.8.3, anything tabled after 3.8.3 was pushed to 3.8.6 It was originally reported against 3.8.2. And, as mentioned previously in this thread, I wasn't able to replicate it in the run-up to 3.8.3 and so we pushed it to review for a future release You claimed you are having trouble replicating this bug. I'm boggled, because my bug description on the original report shows it clearly. How can I help you replicate it? How does it show it? I quoted the transaction link and it didn't appear all as one line. http://rt3.fsck.com/Ticket/ShowEmailRecord.html?id=13230Transaction=109609Attachment=52649 Please let us know what piece of display off of 13230 shows the problem you're encountering. Preferably as a note on the ticket so the next time we triage we can re-check it This sounds perfect for clarifying the situation. However, I'm not certain that I have a login on this system? If so, I have no clue what it is, sorry. guest/guest or simply send mail to rt-b...@bestpractical.com using the subject tag with the ticket id. You should have an autoreply mail from when you filed the bug that you can reply to. -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] message display bug reappears in 3.8.4
On Jul 27, 2009, at 12:03 PM, Kevin Falcone wrote How does it show it? I quoted the transaction link and it didn't appear all as one line. http://rt3.fsck.com/Ticket/ShowEmailRecord.html?id=13230Transaction=109609Attachment=52649 Please let us know what piece of display off of 13230 shows the problem you're encountering. Preferably as a note on the ticket so the next time we triage we can re-check it So go to here: http://rt3.fsck.com/Ticket/Display.html?id=13230 Click Show next to one of the notifications that e-mail was sent and look at my long paragraph at the top of the ticket. -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] message display bug reappears in 3.8.4
On Mon, Jul 27, 2009 at 01:55:57PM -0700, Jo Rhett wrote: On Jul 27, 2009, at 12:03 PM, Kevin Falcone wrote How does it show it? I quoted the transaction link and it didn't appear all as one line. http://rt3.fsck.com/Ticket/ShowEmailRecord.html?id=13230Transaction=109609Attachment=52649 Please let us know what piece of display off of 13230 shows the problem you're encountering. Preferably as a note on the ticket so the next time we triage we can re-check it So go to here: http://rt3.fsck.com/Ticket/Display.html?id=13230 Click Show next to one of the notifications that e-mail was sent and look at my long paragraph at the top of the ticket. Wraps fine here, looking at: http://rt3.fsck.com/Ticket/ShowEmailRecord.html?id=13230Transaction=115543Attachment=55537 What URL are you viewing that looks long and run-on? -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] message display bug reappears in 3.8.4
All I see is the word download when I go to that link. In our instance that paragraph would be a single long line. On Jul 27, 2009, at 2:14 PM, Kevin Falcone wrote: Wraps fine here, looking at: http://rt3.fsck.com/Ticket/ShowEmailRecord.html?id=13230Transaction=115543Attachment=55537 What URL are you viewing that looks long and run-on? -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] message display bug reappears in 3.8.4
On Mon, Jul 27, 2009 at 02:23:18PM -0700, Jo Rhett wrote: All I see is the word download when I go to that link. In our instance that paragraph would be a single long line. It is definitely not a single line here. Unfortunately, I need a replication recipe so I can see what your patch is attempting to fix. -kevin On Jul 27, 2009, at 2:14 PM, Kevin Falcone wrote: Wraps fine here, looking at: http://rt3.fsck.com/Ticket/ShowEmailRecord.html?id=13230Transaction=115543Attachment=55537 What URL are you viewing that looks long and run-on? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] message display bug reappears in 3.8.4
On Mon, Jul 27, 2009 at 08:17:58PM -0400, Kevin Falcone wrote: On Mon, Jul 27, 2009 at 02:23:18PM -0700, Jo Rhett wrote: All I see is the word download when I go to that link. In our instance that paragraph would be a single long line. It is definitely not a single line here. Unfortunately, I need a replication recipe so I can see what your patch is attempting to fix. You should try viewing the URL below again -kevin On Jul 27, 2009, at 2:14 PM, Kevin Falcone wrote: Wraps fine here, looking at: http://rt3.fsck.com/Ticket/ShowEmailRecord.html?id=13230Transaction=115543Attachment=55537 What URL are you viewing that looks long and run-on? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] message display bug reappears in 3.8.4
On Jul 27, 2009, at 5:24 PM, Kevin Falcone wrote: On Mon, Jul 27, 2009 at 08:17:58PM -0400, Kevin Falcone wrote: On Mon, Jul 27, 2009 at 02:23:18PM -0700, Jo Rhett wrote: All I see is the word download when I go to that link. In our instance that paragraph would be a single long line. It is definitely not a single line here. Unfortunately, I need a replication recipe so I can see what your patch is attempting to fix. Okay, I think I might have it. # Default wrapping: HARD (choices SOFT, HARD) Set( $MessageBoxWrap, 'SOFT' ); If you are set for default HARD, then it is being wrapped by RT for you -- which is seems to be what I view. What we want is appropriate wrapping relative to the window size. If you set this to SOFT and re- add that paragraph without linefeeds, you'll see the problem. -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
