Hi there, I've been working on a web app that does a lot of REST requests to RT. Recently, I've been assigned the task of adding rich text/html capabilities to the web app ( textareas+ckeditor ). I have completed the task but now the web app takes more time than it used to in order to display a ticket.
I found out that RT stores html content as an attachment so now there's an additional web request per each ticket transaction (1 web request per ticket transaction per attachment). If the attachment is 'text/html', I change the content of the ticket transaction. I know the additional web requests is taking a toll on the response time. I would like to know if my approach is the right one or if there are better alternatives .... I have been thinking that maybe a solution would be to use simultaneous http requests using 'curl_multi_init()' for the attachments. Another idea is to show only a few transactions first and then using ajax I could retrieve more transactions when the user scrolls down to the end of the list ... Any help will be appreciated -- Hugo Escobar [image: AFS_logo.png] Follow us on Facebook and Linked-In [image: facebook-24x24.png]<http://www.facebook.com/pages/Miami-FL/ASSOCIATION-FINANCIAL/64952991864> [image: linkedin-24x24.png] <http://www.linkedin.com/companies/1006276>
<<facebook-24x24.png>>
<<AFS_logo.png>>
<<linkedin-24x24.png>>
-- Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
