[rt-users] permission problems
This is quite frustrating .. I have a permissions problem which most likely cacades into sending mail problems .. Any ideas? == /opt/rt3/var/log/rt.log == [Fri Apr 18 19:47:13 2008] [crit]: No permission to create tickets in the queue 'NVDB' (/opt/rt3/lib/RT/Interface/Email.pm:243) [Fri Apr 18 19:47:13 2008] [warning]: Warning: Use of require without parentheses is ambiguous at (eval 801) line 1. ((eval 801):1) [Fri Apr 18 19:47:13 2008] [warning]: Bareword found where operator expected at (eval 801) line 1, near /usr/bin ((eval 801):1) [Fri Apr 18 19:47:13 2008] [warning]: (Missing operator before bin?) ((eval 801):1) [Fri Apr 18 20:03:54 2008] [debug]: Converting 'us-ascii' to 'utf-8' for text/plain - RE: TN 0801 Full Update (/opt/rt3/lib/RT/I18N.pm:240) [Fri Apr 18 20:03:54 2008] [error]: Disabled User #14964 failed access check for CreateTicket (/opt/rt3/lib/RT/Principal_Overlay.pm:310) [Fri Apr 18 20:03:54 2008] [crit]: No permission to create tickets in the queue 'NVDB' (/opt/rt3/lib/RT/Interface/Email.pm:243) [Fri Apr 18 20:03:54 2008] [warning]: Warning: Use of require without parentheses is ambiguous at (eval 474) line 1. ((eval 474):1) [Fri Apr 18 20:03:54 2008] [warning]: Bareword found where operator expected at (eval 474) line 1, near /usr/bin ((eval 474):1) [Fri Apr 18 20:03:54 2008] [warning]: (Missing operator before bin?) ((eval 474):1) [Fri Apr 18 20:12:03 2008] [warning]: Encode::Guess failed: decoder is undefined; fallback to iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:436) [Fri Apr 18 20:12:03 2008] [debug]: Guessed encoding: ascii (/opt/rt3/ lib/RT/I18N.pm:417) [Fri Apr 18 20:12:03 2008] [warning]: Encode::Guess failed: decoder is undefined; fallback to iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:436) [Fri Apr 18 20:12:03 2008] [debug]: Guessed encoding: ascii (/opt/rt3/ lib/RT/I18N.pm:417) [Fri Apr 18 20:12:03 2008] [debug]: About to think about scrips for transaction #52505 (/opt/rt3/lib/RT/Transaction_Overlay.pm:167) [Fri Apr 18 20:12:03 2008] [debug]: About to prepare scrips for transaction #52505 (/opt/rt3/lib/RT/Transaction_Overlay.pm:171) [Fri Apr 18 20:12:03 2008] [debug]: Found 7 scrips (/opt/rt3/lib/RT/ Scrips_Overlay.pm:365) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] permission problems
On Fri, 2008-04-18 at 16:38 -0400, LDB wrote: This is quite frustrating .. I have a permissions problem which most likely cacades into sending mail problems .. Any ideas? == /opt/rt3/var/log/rt.log == [Fri Apr 18 19:47:13 2008] [crit]: No permission to create tickets in the queue 'NVDB' (/opt/rt3/lib/RT/Interface/Email.pm:243) [Fri Apr 18 19:47:13 2008] [warning]: Warning: Use of require without parentheses is ambiguous at (eval 801) line 1. ((eval 801):1) [Fri Apr 18 19:47:13 2008] [warning]: Bareword found where operator expected at (eval 801) line 1, near /usr/bin ((eval 801):1) [Fri Apr 18 19:47:13 2008] [warning]: (Missing operator ) I wouldn't want to swear to it, but I suspect these last two errors point to a problem in your scrips. TTFN -- roger [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] permission problems
On Apr 18, 2008, at 5:38 PM, roger wrote: On Fri, 2008-04-18 at 16:38 -0400, LDB wrote: This is quite frustrating .. I have a permissions problem which most likely cacades into sending mail problems .. Any ideas? == /opt/rt3/var/log/rt.log == [Fri Apr 18 19:47:13 2008] [crit]: No permission to create tickets in the queue 'NVDB' (/opt/rt3/lib/RT/Interface/Email.pm:243) [Fri Apr 18 19:47:13 2008] [warning]: Warning: Use of require without parentheses is ambiguous at (eval 801) line 1. ((eval 801):1) [Fri Apr 18 19:47:13 2008] [warning]: Bareword found where operator expected at (eval 801) line 1, near /usr/bin ((eval 801):1) [Fri Apr 18 19:47:13 2008] [warning]:(Missing operator ) I wouldn't want to swear to it, but I suspect these last two errors point to a problem in your scrips. TTFN -- roger [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com I am willing to take criticism ... :) Set($rtname , rt.dc.org); Set($Organization , dc.org); Set($Timezone , 'US/Eastern'); Set($DatabaseType , 'mysql'); Set($DatabaseUser , 'user'); Set($DatabasePassword , 'pass'); Set($DatabaseName , 'rt3'); Set($DatabaseHost , 'localhost'); Set($OwnerEmail , '[EMAIL PROTECTED]'); Set($LoopsToRTOwner , 1); Set($StoreLoops , undef); Set($MaxAttachmentSize , 1000); Set($TruncateLongAttachments , undef); Set($DropLongAttachments , undef); Set($ParseNewMessageForTicketCcs , 1); Set($RTAddressRegexp , '[EMAIL PROTECTED]'); Set($SenderMustExistInExternalDatabase , 1); Set($CorrespondAddress , '[EMAIL PROTECTED]'); Set($CommentAddress , '[EMAIL PROTECTED]'); #Sendmail Configuration Set($MailCommand , 'sendmailpipe'); Set($SendmailArguments , ); #Set($SendmailArguments , -oi -t); #Set($SendmailArguments,-oi -t -ODeliveryMode=b -OErrorMode=m); #Set($SendmailPath , /usr/sbin/sendmail); Set($SendmailPath , /opt/rt3/bin/mailx-wrapper); Set($UseFriendlyFromLine , 1); Set($FriendlyFromLineFormat , \%s via RT\ %s); Set($UseFriendlyToLine , 1); Set($FriendlyToLineFormat, \%s of $RT::rtname Ticket #%s\:;); Set($NotifyActor, 0); # Logging Set($LogToSyslog, 'debug'); Set($LogToScreen, 'error'); Set($LogToFile , 'debug'); Set($LogDir, '/opt/rt3/var/log'); Set($LogToFileNamed , rt.log);#log to rt.log # Web interface configuration Set($WebPath , ); Set($WebPath , ); Set($WebBaseURL , https://rt.dnc.org;); Set($WebURL , $WebBaseURL . $WebPath . /); Set($WebImagesURL , $WebURL . NoAuth/images/); Set($LogoURL , $WebImagesURL . rt.jpg); Set($MessageBoxWidth , 72); Set($MessageBoxWrap, HARD); Set($TrustHTMLAttachments , undef); Set($MaxInlineBody, 13456); Set($MyTicketsLength, 10); 1; ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] permission problems
On Apr 18, 2008, at 5:38 PM, roger wrote: On Fri, 2008-04-18 at 16:38 -0400, LDB wrote: This is quite frustrating .. I have a permissions problem which most likely cacades into sending mail problems .. Any ideas? == /opt/rt3/var/log/rt.log == [Fri Apr 18 19:47:13 2008] [crit]: No permission to create tickets in the queue 'NVDB' (/opt/rt3/lib/RT/Interface/Email.pm:243) [Fri Apr 18 19:47:13 2008] [warning]: Warning: Use of require without parentheses is ambiguous at (eval 801) line 1. ((eval 801):1) [Fri Apr 18 19:47:13 2008] [warning]: Bareword found where operator expected at (eval 801) line 1, near /usr/bin ((eval 801):1) [Fri Apr 18 19:47:13 2008] [warning]:(Missing operator ) I wouldn't want to swear to it, but I suspect these last two errors point to a problem in your scrips. TTFN -- roger [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Also, my rt.conf file is not sitting with me well either Notice Apache2 module I CANNOT get to load properly ... :( VirtualHost *:443 ServerName rt.dc.org DocumentRoot /opt/rt3/share/html ServerAdmin [EMAIL PROTECTED] LogLevel warn ErrorLog /var/log/apache2/rt_error_log TransferLog /var/log/apache2/rt_access_log PerlSetVar MasonArgsMethod CGI SSLEngine on SSLCipherSuite ALL:!ADH:!EXPORT56:RC4+RSA:+HIGH:+MEDIUM:-LOW:-SSLv2:- EXP:-eNULL SSLCertificateFile /etc/apache2/ssl.crt/rt.crt SSLCertificateKeyFile /etc/apache2/ssl.key/rt.key # this line applies to Apache2+mod_perl2 only # Below line might be incorrect, I had to use: # PerlModule Apache2::compat # mod_perl 2.0.1 from FC4 Linux # PerlModule Apache2 Apache::compat Alias /rt /opt/rt3/share/html PerlModule Apache::DBI PerlRequire /opt/rt3/bin/webmux.pl Directory /opt/rt3/share/html AllowOverride All Options ExecCGI FollowSymLinks IfModule mod_access.c Order allow,deny Allow from all /IfModule /Directory Location /rt RewriteEngine On RedirectMatch permanent (.*)/$ $1/index.html AddDefaultCharset UTF-8 SetHandler perl-script PerlHandler RT::Mason /Location /VirtualHost ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
