Hi I am failing to run rt-crontool
(iqbala)@rt:~$ /opt/rt3/bin/rt-crontool
No RT user found. Please consult your RT administrator.
I can login as `iqbala' to the rt gui and I have administrator privilege.
I can create a new queue, delete existing queue, create a new user,
delete any ticket on any queue.
But rt-crontool thinks I am not a valid RT user.
I have read access to RT_SIteConfig.pm and RT_Config.pm. I have read
access to all files under /opt/rt3
(iqbala)@webrt-NEW:~$ groups
sys rt
I am part of rt group.
the /opt/rt3/etc permission looks like this
(iqbala)@rt:~$ ls -al /opt/rt3/etc/
total 272
drwxr-xr-x 2 root rt 512 Apr 13 2005 .
drwxr-xr-x 9 root root 512 Nov 2 2006 ..
-r-xr-x--- 1 root rt 16763 Mar 17 2006 RT_Config.pm
-r-xr-x--- 1 root rt 16459 May 20 2008 RT_SiteConfig.pm
-r-x-- 1 root rt68 May 7 2004 acl.Informix
-r-x-- 1 root rt 240 May 7 2004 acl.Oracle
-r-x-- 1 root rt 1414 May 28 2004 acl.Pg
-r-x-- 1 root rt 109 Jun 1 2004 acl.Sybase
-r-x-- 1 root rt 376 Jun 26 2004 acl.mysql
-r-x-- 1 root rt 21257 May 4 2005 initialdata
-r-x-- 1 root rt 10518 Apr 2 2004 schema.Informix
-r-x-- 1 root rt 11702 Dec 22 2004 schema.Oracle
-r-x-- 1 root rt 13868 Nov 7 2004 schema.Pg
-r-x-- 1 root rt 10767 Nov 7 2004 schema.SQLite
-r-x-- 1 root rt 11550 Jul 14 2004 schema.Sybase
-r-x-- 1 root rt 13217 Nov 14 2005 schema.mysql
Any idea why it is failing to recognize `iqbala' as an RT user
Here are the last few lines of the truss output while trying to run
`rt-crontool' as `iqbala'
[..]
open64(/var/run/name_service_door, O_RDONLY) = 5
fcntl(5, F_SETFD, 0x0001) = 0
door_info(5, 0xBFE9B3A8)= 0
door_call(5, 0x08047518)= 0
open(/etc/shadow, O_RDONLY|O_LARGEFILE) Err#13 EACCES [file_dac_read]
time() = 1233970819
time() = 1233970819
time() = 1233970819
fcntl(3, F_SETFL, FWRITE|FNONBLOCK) = 0
read(3, 0x09401560, 8192) Err#11 EAGAIN
fcntl(3, F_SETFL, FWRITE) = 0
write(3, ,\0\0\003 S E L E C T .., 48) = 48
read(3, 01\0\001, 4) = 4
read(3, , 1)= 1
read(3, 13\0\002, 4) = 4
read(3, 05 U s e r s02 i d03\v\0.., 19) = 19
read(3, 15\0\003, 4) = 4
read(3, 05 U s e r s04 N a m e03.., 21) = 21
read(3, 19\0\004, 4) = 4
read(3, 05 U s e r s\b P a s s w.., 25) = 25
read(3, 19\0\005, 4) = 4
read(3, 05 U s e r s\b C o m m e.., 25) = 25
read(3, 1A\0\006, 4) = 4
read(3, 05 U s e r s\t S i g n a.., 26) = 26
read(3, 1D\0\007, 4) = 4
read(3, 05 U s e r s\f E m a i l.., 29) = 29
read(3, $\0\0\b, 4) = 4
read(3, 05 U s e r s13 F r e e f.., 36) = 36
read(3, 1D\0\0\t, 4) = 4
read(3, 05 U s e r s\f O r g a n.., 29) = 29
read(3, 19\0\0\n, 4) = 4
read(3, 05 U s e r s\b R e a l N.., 25) = 25
read(3, 19\0\0\v, 4) = 4
read(3, 05 U s e r s\b N i c k N.., 25) = 25
read(3, 15\0\0\f, 4) = 4
read(3, 05 U s e r s04 L a n g03.., 21) = 21
read(3, 1E\0\0\r, 4) = 4
read(3, 05 U s e r s\r E m a i l.., 30) = 30
read(3, 1C\0\00E, 4) = 4
read(3, 05 U s e r s\v W e b E n.., 28) = 28
read(3, \0\00F, 4) = 4
read(3, 05 U s e r s15 E x t e r.., 38) = 38
read(3, \0\010, 4) = 4
read(3, 05 U s e r s11 C o n t a.., 34) = 34
read(3, 1F\0\011, 4) = 4
read(3, 05 U s e r s0E E x t e r.., 31) = 31
read(3, 1B\0\012, 4) = 4
read(3, 05 U s e r s\n A u t h S.., 27) = 27
read(3, 16\0\013, 4) = 4
read(3, 05 U s e r s05 G e c o s.., 22) = 22
read(3, 1A\0\014, 4) = 4
read(3, 05 U s e r s\t H o m e P.., 26) = 26
read(3, 1A\0\015, 4) = 4
read(3, 05 U s e r s\t W o r k P.., 26) = 26
read(3, 1C\0\016, 4) = 4
read(3, 05 U s e r s\v M o b i l.., 28) = 28
read(3, 1B\0\017, 4) = 4
read(3, 05 U s e r s\n P a g e r.., 27) = 27
read(3, 19\0\018, 4) = 4
read(3, 05 U s e r s\b A d d r e.., 25) = 25
read(3, 19\0\019, 4) = 4
read(3, 05 U s e r s\b
