Re: [rt-users] rt-remind script problem
Kevin Falcone ha scritto: On Wed, Jun 18, 2014 at 10:32:52AM +, Guadagnino Cristiano wrote: the script that I am running comes from here: http://www.cs.kent.ac.uk/people/staff/tdb/rt3/rt-remind You can find a reference to this script on Wikia too: http://requesttracker.wikia.com/wiki/Rt-reminder Have you considered asking the author about your problems? No, not until now. I was not sure if it was a user error or a program error, so I wrote to this list to seek other users of this script. The message Recipient names must be specified does not come from the script itself, I guess it is coming from sendmail. Unfortunately a google search, while finding a few hits, did not turn up to be enlightening. This implies nothing is being passed to sendmail correctly. Show a debug output, especially the part where it shows how it calls sendmail and what it passes. -kevin I think I found out the problem. I am reporting it here just for documentation if someone has the same problem in the future. This is an example of invoking rt-remind -A -d (i.e. with the debug flag activated): == Would call '/usr/lib/sendmail -oi' with this input: Content-Type: text/plain; charset=ISO-8859-15 From: RT Reminder d...@amended.itmailto:d...@amended.it To: Cristiano Guadagnino guadagnino.cristi...@amended.itmailto:guadagnino.cristi...@amended.it Subject: Outstanding RT tickets This is a summary of all open, new, stalled or future tickets assigned to: Cristiano Guadagnino guadagnino.cristi...@amended.itmailto:guadagnino.cristi...@amended.it Id Status Pri Created Subject 50993 stalled 50 Thu 09-05-13 I: Quadrivio RMBS 2013 - Analisi storiche - Aggiornamento Aprile 2013 http://rtbkd.amended.bkd/ As you can see, it would call /usr/lib/sendmail -oi. I found out that it should be calling /usr/lib/sendmail -t -oi so that sendmail picks the address of the recipient from the message itself. Otherwise, sendmail expects to find the address of the recipient as a command-line argument. The strange this is that it gets the command line from RT configuration (you can see it at line 136 of the script), and RT is sending emails corectly. And even stranger is the fact that this script has worked for years. However, I solved the problem amending the script to add -t to the command line. Since this is not part of the core product, I guess we can consider this solved. Thank you! Cris -- RT Training - Boston, September 9-10 http://bestpractical.com/training
Re: [rt-users] rt-remind script problem
On Thu, Jun 19, 2014 at 07:46:56AM +, Guadagnino Cristiano wrote: As you can see, it would call /usr/lib/sendmail -oi. I found out that it should be calling /usr/lib/sendmail -t -oi so that sendmail picks the address of the recipient from the message itself. Otherwise, sendmail expects to find the address of the recipient as a command-line argument. The strange this is that it gets the command line from RT configuration (you can see it at line 136 of the script), and RT is sending emails corectly. And even stranger is the fact that this script has worked for years. In RT we automatically add/remove the -t as needed. If you use sendmailpipe (the default) we add on -t, if you use sendmail, we remove the -t. Although we documented removing the -t when changing your MailCommand, users did not, so it was seen as better to just do it automatically as needed. This change landed in 4.2.0. You should contact the author so their code can be updated to be 4.2 compatible. -kevin pgp8gPzRxSxJE.pgp Description: PGP signature -- RT Training - Boston, September 9-10 http://bestpractical.com/training
Re: [rt-users] rt-remind script problem
Kevin Falcone ha scritto: On Tue, Jun 10, 2014 at 08:58:05AM +, Guadagnino Cristiano wrote: We have been using the rt-remind script for a long time. I have just noticed that it is not working anymore, so I looked at the output of the cron job that starts it weekly, and found a lot of messages like this: Recipient names must be specified I have been unable to determine the cause, and a google search (despite a lot of hits) failed to bring light to the issue. Launching the rt-remind script with the -d parameter outputs the messages that would be sent out, and I cannot see anything wrong. rt-remind is not core. You probably want to provide a link to what you're running, and try grepping it for Recipient names must be specified, since that isn't a core message. -kevin Kevin, the script that I am running comes from here: http://www.cs.kent.ac.uk/people/staff/tdb/rt3/rt-remind You can find a reference to this script on Wikia too: http://requesttracker.wikia.com/wiki/Rt-reminder The message Recipient names must be specified does not come from the script itself, I guess it is coming from sendmail. Unfortunately a google search, while finding a few hits, did not turn up to be enlightening. Regards Cris -- RT Training - Boston, September 9-10 http://bestpractical.com/training
Re: [rt-users] rt-remind script problem
On Wed, Jun 18, 2014 at 10:32:52AM +, Guadagnino Cristiano wrote: the script that I am running comes from here: http://www.cs.kent.ac.uk/people/staff/tdb/rt3/rt-remind You can find a reference to this script on Wikia too: http://requesttracker.wikia.com/wiki/Rt-reminder Have you considered asking the author about your problems? The message Recipient names must be specified does not come from the script itself, I guess it is coming from sendmail. Unfortunately a google search, while finding a few hits, did not turn up to be enlightening. This implies nothing is being passed to sendmail correctly. Show a debug output, especially the part where it shows how it calls sendmail and what it passes. -kevin pgpV9lok95_3F.pgp Description: PGP signature -- RT Training - Boston, September 9-10 http://bestpractical.com/training
Re: [rt-users] rt-remind script problem
On Tue, Jun 10, 2014 at 08:58:05AM +, Guadagnino Cristiano wrote: We have been using the rt-remind script for a long time. I have just noticed that it is not working anymore, so I looked at the output of the cron job that starts it weekly, and found a lot of messages like this: Recipient names must be specified I have been unable to determine the cause, and a google search (despite a lot of hits) failed to bring light to the issue. Launching the rt-remind script with the -d parameter outputs the messages that would be sent out, and I cannot see anything wrong. rt-remind is not core. You probably want to provide a link to what you're running, and try grepping it for Recipient names must be specified, since that isn't a core message. -kevin pgpz3kjtmDsst.pgp Description: PGP signature -- RT Training - Boston, September 9-10 http://bestpractical.com/training
[rt-users] rt-remind script problem
We have been using the rt-remind script for a long time. I have just noticed that it is not working anymore, so I looked at the output of the cron job that starts it weekly, and found a lot of messages like this: Recipient names must be specified I have been unable to determine the cause, and a google search (despite a lot of hits) failed to bring light to the issue. Launching the rt-remind script with the -d parameter outputs the messages that would be sent out, and I cannot see anything wrong. Anybody else is having or have had this issue? Thank you in advance Cris -- RT Training - Boston, September 9-10 http://bestpractical.com/training
