Re: [rt-users] rt-shredder / Ignore Privileged Users
You're right, see your pain. I think member_of option in the Users plugin can help with this issue. Try attached patch, documentation included. Awesome, that patch seems to work splendidly! Thanks! Tim Gustafson Baskin School of Engineering UC Santa Cruz t...@soe.ucsc.edu 831-459-5354 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt-shredder / Ignore Privileged Users
Landed into 3.8 for 3.8.5. On Fri, Jul 24, 2009 at 6:59 PM, Tim Gustafsont...@soe.ucsc.edu wrote: You're right, see your pain. I think member_of option in the Users plugin can help with this issue. Try attached patch, documentation included. Awesome, that patch seems to work splendidly! Thanks! Tim Gustafson Baskin School of Engineering UC Santa Cruz t...@soe.ucsc.edu 831-459-5354 -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] rt-shredder / Ignore Privileged Users
Is there any way to have rt-shredder delete users that aren't associated with any tickets -and- aren't privileged? Some of my privileged users might not be associated with a ticket at any given time, but I still don't want them deleted. Tim Gustafson Baskin School of Engineering UC Santa Cruz t...@soe.ucsc.edu 831-459-5354 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt-shredder / Ignore Privileged Users
There is no such option at this moment except exteding Users plugin of the shredder. On Fri, Jul 24, 2009 at 1:18 AM, Tim Gustafsont...@soe.ucsc.edu wrote: Is there any way to have rt-shredder delete users that aren't associated with any tickets -and- aren't privileged? Some of my privileged users might not be associated with a ticket at any given time, but I still don't want them deleted. Tim Gustafson Baskin School of Engineering UC Santa Cruz t...@soe.ucsc.edu 831-459-5354 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt-shredder / Ignore Privileged Users
We're auto-deleting tickets after 5 years of inactivity, but it seems that in the current implementation, auto-created SPAM users can never be automatically deleted. Unless the shredder could kill the user along with the ticket when it's the only ticket that user has ever made; and ideally also when the user is unprivileged/auto-created. -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt-shredder / Ignore Privileged Users
There is no such option at this moment except extending Users plugin of the shredder. Is there a suggestion box for new features? This seems like a pretty glaring oversight. Surely mine can't be the only organization with privileged users who aren't always attached to tickets. I have about 30 privileged users, and maybe 500 other unprivileged actual users that have requests in the system, and a total of 4,130 records in my Users table. Probably 3,000 of them are users that were auto-created when RT received SPAM. We're auto-deleting tickets after 5 years of inactivity, but it seems that in the current implementation, auto-created SPAM users can never be automatically deleted. Tim Gustafson Baskin School of Engineering UC Santa Cruz t...@soe.ucsc.edu 831-459-5354 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt-shredder / Ignore Privileged Users
You're right, see your pain. I think member_of option in the Users plugin can help with this issue. Try attached patch, documentation included. On Fri, Jul 24, 2009 at 3:24 AM, Tim Gustafsont...@soe.ucsc.edu wrote: There is no such option at this moment except extending Users plugin of the shredder. Is there a suggestion box for new features? This seems like a pretty glaring oversight. Surely mine can't be the only organization with privileged users who aren't always attached to tickets. I have about 30 privileged users, and maybe 500 other unprivileged actual users that have requests in the system, and a total of 4,130 records in my Users table. Probably 3,000 of them are users that were auto-created when RT received SPAM. We're auto-deleting tickets after 5 years of inactivity, but it seems that in the current implementation, auto-created SPAM users can never be automatically deleted. Tim Gustafson Baskin School of Engineering UC Santa Cruz t...@soe.ucsc.edu 831-459-5354 -- Best regards, Ruslan. RT-3.8.4-shredder_member_of_option_users_plugin.patch Description: Binary data ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
