[rt-users] transferring tickets between RT instances

2010-02-04 Thread Ray Horne
Does anyone know if there is a utility to transfer all the tickets
from a particular queue in one RT instance to another queue in a
different instance on a different server?

Ray Horne
Cambridge University Library
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com

2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22  23
Dublin, Ireland - Mar 15  16
Boston, MA, USA - April 5  6
Washington DC, USA - Oct 25  26

Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com


Re: [rt-users] transferring tickets between RT instances

2010-02-04 Thread Dominic Hargreaves
On Thu, Feb 04, 2010 at 09:22:23AM +, Ray Horne wrote:
 Does anyone know if there is a utility to transfer all the tickets
 from a particular queue in one RT instance to another queue in a
 different instance on a different server?

I have an outstanding task to do this for a few of our queues, to
support a project which has moved away from our department.

I was originally going to hack rt2tort3 and do this as part of our
rt2 to rt3 migration, but I didn't want to ship them the whole dump.

Instead I found http://wiki.bath.ac.uk/display/rt/Import+and+Export
which looks suitable for both my and your purposes, but I have not
yet got round to trying it out.

-- 
Dominic Hargreaves, Systems Development and Support Team
Computing Services, University of Oxford


signature.asc
Description: Digital signature
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com

2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22  23
Dublin, Ireland - Mar 15  16
Boston, MA, USA - April 5  6
Washington DC, USA - Oct 25  26

Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com