Re: [rt-users] upgrade from 4.0.5 to 4.2.0, lifecycle name error

2013-11-12 Thread Kevin Falcone 
On Mon, Nov 11, 2013 at 12:52:10PM -0500, Ryan Whalen wrote:
I disabled the RTIR Incidents queue and the errors stopped.

There is no version of RTIR which is compatible with RT 4.2.0

On Mon, Nov 11, 2013 at 9:32 AM, Ryan Whalen [1]rwha...@advanceweb.com 
 wrote:
 
  Hello,
  I upgraded from 4.0.5 to 4.2.0, which went smooth for the most part.
  Now when I go to my dashboard it stops loading and says An internal RT 
 error has occurred.
  Your administrator can find more details in RT's log files.
  It only stops when there is a widget with queue information. Here is 
 what the logs show:
  httpd error log:
  [error]: Can't call mehod Name on an undefined value at
  RTROOT/share/html/Elements/QueueSummaryByStatus line130
  Stack:
  [RTROOT/share/html/Elements/QueueSummaryByStatus:130]
  [RTROOT/share/html/Elements/MyAdminQueues:52]
  [RTROOT/share/html/Elements/TitleBox:56]
  [RTROOT/share/html/Elements/MyAdminQueues:52]
  [RTROOT/share/html/Elements/MyRT:97]
  ...
  some more
  ...
  Any ideas when happened? I ran the upgrade for MySQL. without any 
 problems, and everything
  else seems to work so far.
  Thanks,
  Ryan


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[rt-users] upgrade from 4.0.5 to 4.2.0, lifecycle name error

2013-11-11 Thread Ryan Whalen 
Hello,

I upgraded from 4.0.5 to 4.2.0, which went smooth for the most part.

Now when I go to my dashboard it stops loading and says An internal RT
error has occurred. Your administrator can find more details in RT's log
files.

It only stops when there is a widget with queue information. Here is what
the logs show:

httpd error log:

[error]: Can't call mehod Name on an undefined value at
RTROOT/share/html/Elements/QueueSummaryByStatus line130

Stack:
 [RTROOT/share/html/Elements/QueueSummaryByStatus:130]
 [RTROOT/share/html/Elements/MyAdminQueues:52]
 [RTROOT/share/html/Elements/TitleBox:56]
 [RTROOT/share/html/Elements/MyAdminQueues:52]
 [RTROOT/share/html/Elements/MyRT:97]
...
some more
...

Any ideas when happened? I ran the upgrade for MySQL. without any problems,
and everything else seems to work so far.

Thanks,
Ryan

Re: [rt-users] upgrade from 4.0.5 to 4.2.0, lifecycle name error

2013-11-11 Thread Ryan Whalen 
I disabled the RTIR Incidents queue and the errors stopped.




On Mon, Nov 11, 2013 at 9:32 AM, Ryan Whalen rwha...@advanceweb.com wrote:

 Hello,

 I upgraded from 4.0.5 to 4.2.0, which went smooth for the most part.

 Now when I go to my dashboard it stops loading and says An internal RT
 error has occurred. Your administrator can find more details in RT's log
 files.

 It only stops when there is a widget with queue information. Here is what
 the logs show:

 httpd error log:

 [error]: Can't call mehod Name on an undefined value at
 RTROOT/share/html/Elements/QueueSummaryByStatus line130

 Stack:
  [RTROOT/share/html/Elements/QueueSummaryByStatus:130]
  [RTROOT/share/html/Elements/MyAdminQueues:52]
  [RTROOT/share/html/Elements/TitleBox:56]
  [RTROOT/share/html/Elements/MyAdminQueues:52]
  [RTROOT/share/html/Elements/MyRT:97]
 ...
 some more
 ...

 Any ideas when happened? I ran the upgrade for MySQL. without any
 problems, and everything else seems to work so far.

 Thanks,
 Ryan