RE: [rt-users] Assigning Tickets to users

2006-06-15 Thread Lamers, Dan 



I just 
went through this same issue yesterday. I resolved it by giving OwnTicket 
permissions to each user that I wanted in the list. This worked 
perfectly.

Dan

  -Original Message-From: 
  [EMAIL PROTECTED] 
  [mailto:[EMAIL PROTECTED]On Behalf Of Jim 
  RobinsonSent: June 15, 2006 10:02 AMTo: 
  rt-users@lists.bestpractical.comSubject: [rt-users] Assigning 
  Tickets to users
  Hello,
  I am new to RT and we are looking at implimenting it in our company, We 
  are a windows based shop therefore I am trying the Win/RT version, 
  I have one issue that is causing a problem and cannot figure out a 
  resolution to it.
  
  When a new ticket arrives, I cannot assign the ticket to another user! I 
  have verified that both the queue and the group have own, 
  Take,stealticket but when I bring up the ticket people field I 
  only get Nobody!
  
  I would really like to get this resolved so I can go forwardin the 
  testing phase and implimentation phase.
  
  Thanks for your help.
  
  Jim/Blacktri99



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Re: [rt-users] Assigning Tickets to users

2006-06-15 Thread Tomasz Wlodek 
Maybe the problem is that you do not own the ticket. If I understand RT
correctly you can only assign tickets which you own. So if the ticket is
owned by nobody, then you first have to take it and then you can assign
it.

I am not usre if this helps.

Tomasz Wlodek| tel 631-344-7448
Brookhaven Laboratory, Building 510M | fax 631-344-7616
Upton NY 11973-5000  |

On Thu, 15 Jun 2006, Jim Robinson wrote:

 Hello,
   I am new to RT and we are looking at implimenting it in our company, We are 
 a windows based shop therefore I am trying the Win/RT version,
   I have one issue that is causing a problem and cannot figure out a 
 resolution to it.

   When a new ticket arrives, I cannot assign the ticket to another user! I 
 have verified that both the queue and the group have own, Take, steal ticket 
 but when I bring up the ticket people field I only get Nobody!

   I would really like to get this resolved so I can go forward in the testing 
 phase and implimentation phase.

   Thanks for your help.

   Jim/Blacktri99

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