Re: [rt-users] How to Configure RT_MAILGATE with MS Exchange 2007
On Wed, Nov 28, 2007 at 05:17:59PM +0100, tariq.doukkali wrote: Hi, how can I configure RT_Mailgate with MS Exchage 2007 ??? On what OS is you're RT? (windows, Unix) If you're RT is on a Unix box, just make an smtp transport in Exchange to your RT box for those email addresses, then configure an smtp like postfix on the RT box to handle those mails and deliver them via rt-mailgate. -- Emmanuel Lacour Easter-eggs 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37- Fax: +33 (0) 1 41 35 00 76 mailto:[EMAIL PROTECTED] -http://www.easter-eggs.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] How to Configure RT_MAILGATE with MS Exchange
Hi Leke, We are an Exchange shop as well running Postfix on the RT server with the Exchange as its Smarthost. We created accounts within AD with our company friendly queue e-mail addresses, one for correspondence and one for comments, these are configured to forward to an AD Contact which has the RT queue e-mail address (e-mail pointing to the actual RT server). Ticket flow goes like this: End user e-mails friendly name - friendly name forwards to RT Contact - Postfix receives e-mail, does the mailgate procedure Any correspondence through RT will always have the friendly name since he Reply setting within RT is set to the company friendly address. Hope that helps some. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Leke Fasola Sent: Tuesday, November 13, 2007 1:37 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] How to Configure RT_MAILGATE with MS Exchange Hello All, I just completed installation of rt3 succesfully but I don't know how to make it communicate with my MS exchange. can somebody explain how to to make rt3 send/receive mail to/fro MS exchange. Both rt3 and ms exchange servers are on the same LAN. Thank you. Leke ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
