Re: [rt-users] Upgrading to RT 3.6.1 from RT 3.4.1 and 3.0.11 with older MySql versions on them.
You're stuck doing the upgrade. Each revision introduces new aspects to the database schema that need to be integrated smoothly in order to make everything work well. It isn't that big a process. Simply import the database onto the new machine's instance of MySQL and run 'make upgrade' for 3.6.1. It will update the schema to the proper settings for use with the newer version. The same can be done for 3.4.1. By trying other methods you are creating more work than will be done by simply running the upgrade in the first place. Mathew Snyder Farrell,Bob wrote: All, I have two machines that I want to move to RT 3.6.1, on new machines running MySql 5.0.22-1. Both units have MySql 4.0.18 on them. The RT machine with RT 3.4.1 imported just fine. The RT Machine with 3.0.11 did not. I built a standalone NEW box without issue. I understand this maybe a MySql issue, and no fault of RT, but was wondering if anyone had any ideas that could assist me. The mysql dump from 3.4.1 was a simple mysql dump to a “backup.sql” file and imported fine. The 3.0.11 mysql dump gave me table “rt3.atrribute missing” in the logs when bringing up the RT interface after login, and I could not navigate anywhere, although I did see the queues in the drop down menu. Any MySql gurus out there that may have run across this before? I added the attribute table, and now can see ALL tickets, etc, but no comments /data /email correspondence in them under the History section. I also get “an internal error has occurred” when creating a ticket in the RT 3.0.11 to 3.6.1 box, but the ticket does in fact get created. ( still won’t fly with the admins though ) A requirement of this facility that uses RT 3.0.11 is that all History, time worked, etc. is retained in the migration. I am hoping to use the existing Rt3.0.11 mysql dumps and move the data, not go the upgrade mysql revision by revision route. Could this be repaired via an RT setting, or am I stuck in mysql upgrade land ? Or perhaps a person has an idea I have not even thought of. Any help would be greatly appreciated. Kudos to Jesse Vincent and the Team, as the new box, and the 3.4.1 upgrade are working flawlessly ! Thanks Bob ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] Upgrading to RT 3.6.1 from RT 3.4.1 and 3.0.11 with older MySql versions on them.
Mathew, Do you mean make upgrade for the RT make or from the mysql prompt? Bob -Original Message- From: Mathew Snyder [mailto:[EMAIL PROTECTED] Sent: Monday, August 21, 2006 6:47 PM To: Farrell,Bob Cc: RT-Users@lists.bestpractical.com Subject: Re: [rt-users] Upgrading to RT 3.6.1 from RT 3.4.1 and 3.0.11 with older MySql versions on them. You're stuck doing the upgrade. Each revision introduces new aspects to the database schema that need to be integrated smoothly in order to make everything work well. It isn't that big a process. Simply import the database onto the new machine's instance of MySQL and run 'make upgrade' for 3.6.1. It will update the schema to the proper settings for use with the newer version. The same can be done for 3.4.1. By trying other methods you are creating more work than will be done by simply running the upgrade in the first place. Mathew Snyder Farrell,Bob wrote: All, I have two machines that I want to move to RT 3.6.1, on new machines running MySql 5.0.22-1. Both units have MySql 4.0.18 on them. The RT machine with RT 3.4.1 imported just fine. The RT Machine with 3.0.11 did not. I built a standalone NEW box without issue. I understand this maybe a MySql issue, and no fault of RT, but was wondering if anyone had any ideas that could assist me. The mysql dump from 3.4.1 was a simple mysql dump to a backup.sql file and imported fine. The 3.0.11 mysql dump gave me table rt3.atrribute missing in the logs when bringing up the RT interface after login, and I could not navigate anywhere, although I did see the queues in the drop down menu. Any MySql gurus out there that may have run across this before? I added the attribute table, and now can see ALL tickets, etc, but no comments /data /email correspondence in them under the History section. I also get an internal error has occurred when creating a ticket in the RT 3.0.11 to 3.6.1 box, but the ticket does in fact get created. ( still won't fly with the admins though ) A requirement of this facility that uses RT 3.0.11 is that all History, time worked, etc. is retained in the migration. I am hoping to use the existing Rt3.0.11 mysql dumps and move the data, not go the upgrade mysql revision by revision route. Could this be repaired via an RT setting, or am I stuck in mysql upgrade land ? Or perhaps a person has an idea I have not even thought of. Any help would be greatly appreciated. Kudos to Jesse Vincent and the Team, as the new box, and the 3.4.1 upgrade are working flawlessly ! Thanks Bob -- -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Upgrading to RT 3.6.1 from RT 3.4.1 and 3.0.11 with older MySql versions on them.
Farrell,Bob wrote: Mathew, Do you mean make upgrade for the RT make or from the mysql prompt? Bob -Original Message- From: Mathew Snyder [mailto:[EMAIL PROTECTED] Sent: Monday, August 21, 2006 6:47 PM To: Farrell,Bob Cc: RT-Users@lists.bestpractical.com Subject: Re: [rt-users] Upgrading to RT 3.6.1 from RT 3.4.1 and 3.0.11 with older MySql versions on them. You're stuck doing the upgrade. Each revision introduces new aspects to the database schema that need to be integrated smoothly in order to make everything work well. It isn't that big a process. Simply import the database onto the new machine's instance of MySQL and run 'make upgrade' for 3.6.1. It will update the schema to the proper settings for use with the newer version. The same can be done for 3.4.1. By trying other methods you are creating more work than will be done by simply running the upgrade in the first place. Mathew Snyder Farrell,Bob wrote: All, I have two machines that I want to move to RT 3.6.1, on new machines running MySql 5.0.22-1. Both units have MySql 4.0.18 on them. The RT machine with RT 3.4.1 imported just fine. The RT Machine with 3.0.11 did not. I built a standalone NEW box without issue. I understand this maybe a MySql issue, and no fault of RT, but was wondering if anyone had any ideas that could assist me. The mysql dump from 3.4.1 was a simple mysql dump to a backup.sql file and imported fine. The 3.0.11 mysql dump gave me table rt3.atrribute missing in the logs when bringing up the RT interface after login, and I could not navigate anywhere, although I did see the queues in the drop down menu. Any MySql gurus out there that may have run across this before? I added the attribute table, and now can see ALL tickets, etc, but no comments /data /email correspondence in them under the History section. I also get an internal error has occurred when creating a ticket in the RT 3.0.11 to 3.6.1 box, but the ticket does in fact get created. ( still won't fly with the admins though ) A requirement of this facility that uses RT 3.0.11 is that all History, time worked, etc. is retained in the migration. I am hoping to use the existing Rt3.0.11 mysql dumps and move the data, not go the upgrade mysql revision by revision route. Could this be repaired via an RT setting, or am I stuck in mysql upgrade land ? Or perhaps a person has an idea I have not even thought of. Any help would be greatly appreciated. Kudos to Jesse Vincent and the Team, as the new box, and the 3.4.1 upgrade are working flawlessly ! Thanks Bob -- -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com RT. You will first run the ./configure with whichever options you require. Then verify that all perl modules are installed with 'make testdeps'. Once all modules are squared away run 'make upgrade'. This will prepare all the scripts necessary to update the database schema. Once 'make upgrade' has completed you will need to cd to etc/upgrade within the RT source directory. Inside you will find several directories which require a command be run for each. The command will look similar to this: /usr/local/rt3/sbin/rt-setup-database --dba root \ --prompt-for-dba-password \ --action schema \ --datadir /your/rt/sourcedir/rt-3.4.4/etc/upgrade/version You'll have to replace '--action schema' with one of three options for each directory (you can find these options in the README; you can also find all of this in the same README). Once you've run the command with the three options for each of the directories you will be all set to log in. Everything should work. Mathew Snyder ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
