RE: [rt-users] new address added in cc list when the issue is still open?
I think that Set($ParseNewMessageForTicketCcs,false); can solve this. Josep From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Krishna Prasad Sent: jueves, 25 de octubre de 2007 14:47 To: 'Drew Barnes'; 'Kenneth Crocker'; [EMAIL PROTECTED]; rt-users@lists.bestpractical.com Subject: [rt-users] new address added in cc list when the issue is still open? I have a query regarding as below: If a new address added in the 'CC' list in the email correspondence by the client or owner while the issue is still open, gets added in the RT system in its 'CC' list for future correspondence. Can any one help on this issue? Thanks!!! With Regards, Krishna Prasad -- This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos Origin group liability cannot be triggered for the message content. Although the sender endeavours to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. Este mensaje y los ficheros adjuntos pueden contener informacion confidencial destinada solamente a la(s) persona(s) mencionadas anteriormente. Pueden estar protegidos por secreto profesional Si usted recibe este correo electronico por error, gracias de informar inmediatamente al remitente y destruir el mensaje. Al no estar asegurada la integridad de este mensaje sobre la red, Atos Origin no se hace responsable por su contenido. Su contenido no constituye ningun compromiso para el grupo Atos Origin, salvo ratificacion escrita por ambas partes. Aunque se esfuerza al maximo por mantener su red libre de virus, el emisor no puede garantizar nada al respecto y no sera responsable de cualesquiera danos que puedan resultar de una transmision de virus -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] new address added in cc list when the issue is still open?
On Thu, 2007-10-25 at 14:54 +0200, Jose Antonio Canton Olid wrote: I think that “Set($ParseNewMessageForTicketCcs,false);” can solve this. Josep This will only work when a ticket is created when RT received an email. To get the same behavior for opened ticket correspondences, I created a Scrip in RT, which I documented in RT's Wiki: http://wiki.bestpractical.com/view/AddWatchersOnCorrespond ~Jason __ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Krishna Prasad Sent: jueves, 25 de octubre de 2007 14:47 To: 'Drew Barnes'; 'Kenneth Crocker'; [EMAIL PROTECTED]; rt-users@lists.bestpractical.com Subject: [rt-users] new address added in cc list when the issue is still open? I have a query regarding as below: If a new address added in the ‘CC’ list in the email correspondence by the client or owner while the issue is still open, gets added in the RT system in its ‘CC’ list for future correspondence. Can any one help on this issue? Thanks!!! With Regards, KrishnaPrasad ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- /--\ | Jason A. Smith Email: [EMAIL PROTECTED] | | Atlas Computing Facility, Bldg. 510MPhone: +1-631-344-4226 | | Brookhaven National Lab, P.O. Box 5000 Fax: +1-631-344-7616 | | Upton, NY 11973-5000, U.S.A. | \--/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com