Re: [rt-users] Custom Scripts to delete Emails by Subject line

[Lorraine Johnson]

Hello All,

Is it possible to assign one ticket to more than one user as well as assign
the same ticket to more than one queue? if it's possible how can I achieve
that?

Thank you


Regards
Lorraine

On Mon, Jun 29, 2015 at 6:43 AM, Jithoo, Bradley bradley.jit...@fnb.co.za
wrote:

 Good-day forum,

 i currently have an issue with RT, whereby i have an email that seems to
 be stuck in a loop and creates a ticket every few minutes, without a user
 sending an email. I have flushed fetchmail, and rebooted the system however
 this still persists. Is there any chance i get get some help on a custom
 script to delete tickets by email subjects, or know where the problem may
 actually be?

 Thanks,
 Regards,
 Brad


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Re: [rt-users] Custom Scripts to delete Emails by Subject line

[k...@rice.edu]

On Mon, Jun 29, 2015 at 10:02:39AM +, Lorraine Johnson wrote:
 Hello All,
 
 Is it possible to assign one ticket to more than one user as well as assign
 the same ticket to more than one queue? if it's possible how can I achieve
 that?
 
 Thank you
 
 
 Regards
 Lorraine
 

Hi Lorraine,

There is a single owner for a ticket and likewise a single queue. For additional
owners, you could add them as an AdminCc on the ticket. But it sounds like
what you want could be better represented by creating two child tickets of the
original ticket, one in each queue with that queue's appropriate owner.

Regards,
Ken