Re: [rt-users] Is a saved charts list on the home screen possible?
Hi Sean, Did you have any luck with this? I thought it was a great idea, but after poking around on my 3.6.6 instance I haven't been able to determine how it's done. Thanks! -Matt On 2/5/08, Sean McCreadie [EMAIL PROTECTED] wrote: Im running 3.6.6, the latest version, I must be missing it, ill try again today. Thanks for the feedback. -Original Message- From: Jesse Vincent [mailto:[EMAIL PROTECTED] Sent: Tuesday, February 05, 2008 11:40 AM To: Sean McCreadie Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a saved charts list on the home screen possible? On Sat, Feb 02, 2008 at 03:41:28PM -0800, Sean McCreadie wrote: I recently created the saved search list that is outlined in the wiki, and its working great. I have it added to my users home screens and they use it to view individual searches that they have created. What im hoping for now is to be able to do something similar with saved charts. I noticed that when you run a search, at the bottom of the show results screen there is an option to create a bar or pie chart with the search data. My managers really like this tool and they want me to create a saved charts section that can be put on the home screen summary, just like the saved searches. When I try to save the chart using the save feature at the bottom, it just adds it into the saved searches and when you click on it, it just shows the search and not direct to the chart. Has anyone explored this? Thanks What version of RT? Recent versions certainly do let you put saved charts on the homepage Sean McCreadie Canyon Partners, LLC 310 858 4288 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Is a saved charts list on the home screen possible?
On 3.6.3: Do a search and create a chart. At the bottom save the chart. Then go back to your at a glance page and click 'Edit' in either of the two scrolling menus on the left find your saved chart and select it and copy it over the to box on the right by clicking on the arrow. scroll down to the bottom of the page and click save. That should do it. Steve. On Feb 6, 2008 3:05 PM, RT Lists [EMAIL PROTECTED] wrote: Hi Sean, Did you have any luck with this? I thought it was a great idea, but after poking around on my 3.6.6 instance I haven't been able to determine how it's done. Thanks! -Matt On 2/5/08, Sean McCreadie [EMAIL PROTECTED] wrote: Im running 3.6.6, the latest version, I must be missing it, ill try again today. Thanks for the feedback. -Original Message- From: Jesse Vincent [mailto:[EMAIL PROTECTED] Sent: Tuesday, February 05, 2008 11:40 AM To: Sean McCreadie Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a saved charts list on the home screen possible? On Sat, Feb 02, 2008 at 03:41:28PM -0800, Sean McCreadie wrote: I recently created the saved search list that is outlined in the wiki, and its working great. I have it added to my users home screens and they use it to view individual searches that they have created. What im hoping for now is to be able to do something similar with saved charts. I noticed that when you run a search, at the bottom of the show results screen there is an option to create a bar or pie chart with the search data. My managers really like this tool and they want me to create a saved charts section that can be put on the home screen summary, just like the saved searches. When I try to save the chart using the save feature at the bottom, it just adds it into the saved searches and when you click on it, it just shows the search and not direct to the chart. Has anyone explored this? Thanks What version of RT? Recent versions certainly do let you put saved charts on the homepage Sean McCreadie Canyon Partners, LLC 310 858 4288 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- We who are strong ought to put up with the failings of the weak, and not to please ourselves. Each of us must please our neighbor for the good purpose of building up the neighbor. -Romans 15:1 Human beings are perhaps never more frightening than when they are convinced beyond doubt that they are right. -Laurens van der Post, explorer and writer (1906-1996) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Is a saved charts list on the home screen possible?
OK I did that and I see that it added the chart to the at a glance. The only problem is that the chart is displayed on the home screen as well. I can collapse the chart but I can only view it on the home screen. I see that it gets automatically added to my saved searches column, which is an add-on from the wiki, but when I click on it it takes me to the search page and then I have to scroll to the bottom and open the chart again. I guess its pretty good this way but I would really like to be able to have a link on the home page that would take me directly to the chart. Thanks everyone for all the help! I really like RT, it's a great tool. Sean From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Steve Holmes Sent: Wednesday, February 06, 2008 1:41 PM To: RT Lists Cc: Sean McCreadie; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a saved charts list on the home screen possible? On 3.6.3: Do a search and create a chart. At the bottom save the chart. Then go back to your at a glance page and click 'Edit' in either of the two scrolling menus on the left find your saved chart and select it and copy it over the to box on the right by clicking on the arrow. scroll down to the bottom of the page and click save. That should do it. Steve. On Feb 6, 2008 3:05 PM, RT Lists [EMAIL PROTECTED] wrote: Hi Sean, Did you have any luck with this? I thought it was a great idea, but after poking around on my 3.6.6 instance I haven't been able to determine how it's done. Thanks! -Matt On 2/5/08, Sean McCreadie [EMAIL PROTECTED] wrote: Im running 3.6.6, the latest version, I must be missing it, ill try again today. Thanks for the feedback. -Original Message- From: Jesse Vincent [mailto:[EMAIL PROTECTED] Sent: Tuesday, February 05, 2008 11:40 AM To: Sean McCreadie Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a saved charts list on the home screen possible? On Sat, Feb 02, 2008 at 03:41:28PM -0800, Sean McCreadie wrote: I recently created the saved search list that is outlined in the wiki, and its working great. I have it added to my users home screens and they use it to view individual searches that they have created. What im hoping for now is to be able to do something similar with saved charts. I noticed that when you run a search, at the bottom of the show results screen there is an option to create a bar or pie chart with the search data. My managers really like this tool and they want me to create a saved charts section that can be put on the home screen summary, just like the saved searches. When I try to save the chart using the save feature at the bottom, it just adds it into the saved searches and when you click on it, it just shows the search and not direct to the chart. Has anyone explored this? Thanks What version of RT? Recent versions certainly do let you put saved charts on the homepage Sean McCreadie Canyon Partners, LLC 310 858 4288 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- We who are strong ought to put up with the failings of the weak, and not to please ourselves. Each of us must please our neighbor for the good purpose of building up the neighbor. -Romans 15:1 Human beings are perhaps never more frightening than when they are convinced beyond doubt that they are right. -Laurens van der Post, explorer and writer (1906-1996) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Is a saved charts list on the home screen possible?
Im running 3.6.6, the latest version, I must be missing it, ill try again today. Thanks for the feedback. -Original Message- From: Jesse Vincent [mailto:[EMAIL PROTECTED] Sent: Tuesday, February 05, 2008 11:40 AM To: Sean McCreadie Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a saved charts list on the home screen possible? On Sat, Feb 02, 2008 at 03:41:28PM -0800, Sean McCreadie wrote: I recently created the saved search list that is outlined in the wiki, and its working great. I have it added to my users home screens and they use it to view individual searches that they have created. What im hoping for now is to be able to do something similar with saved charts. I noticed that when you run a search, at the bottom of the show results screen there is an option to create a bar or pie chart with the search data. My managers really like this tool and they want me to create a saved charts section that can be put on the home screen summary, just like the saved searches. When I try to save the chart using the save feature at the bottom, it just adds it into the saved searches and when you click on it, it just shows the search and not direct to the chart. Has anyone explored this? Thanks What version of RT? Recent versions certainly do let you put saved charts on the homepage Sean McCreadie Canyon Partners, LLC 310 858 4288 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
