Re: [rt-users] Moving RT off of the root URL
I believe the issue is a bug in the etc/initialdata / upgrade/content file file. We had an $RT::WebPath when we should have had a __WebPath__. Unfortunately, the fix for existing installs is going to require some database diving. -jesse On Sep 23, 2006, at 1:53 AM, Frank Saxton wrote: Well, it's the blah, blah, blah that I need help with. I'm not the brightest guy in the world but if it was a simple one line change I wouldn't be wasting everyone's time. I spent a couple of days trying all types of different combinations and got it close to working but there were always problems. Since I assume that very few people here are running RT off of the root URL, I figured it would be faster to just ask the experts here. That was 3 weeks ago My current httpd config is at the bottom and my RT_SiteConfig.pm is plain vanilla, per the install instructions. I've done this with earlier versions of 3.4 and older RT with no problems, making a couple of simple alias changes. Apparently something changed in the way Best Practical built 3.5 or 3.6 Having a great deal of difficulty getting anyone to help me with this. At 06:28 AM 9/22/2006, Drew Barnes wrote: ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/ Shouldn't that maybe be ScriptAlias /rt [blah blah blah]? Apparently, there has been a change since RT 3.4 that makes it more difficult to move RT from http://host.com/ to something like http://host.com/rt I presume someone has already solved this problem. I would be grateful if someone could point me to the detailed information on what I need to do to make this change. RT_SiteConfig.pm: Set($WebPath , /rt3); Set($WebURL , $WebBaseURL . $WebPath . /); I do appreciate your willingness to help but as I suspected, the changes you suggested do not work in my fastcgi configuration. This is what I have and it works fine except that it runs out of http://localhost instead of http://localhost/rt as I'd prefer. I'm sure this is just one or two very small changes to get it to work,, Alias /rt/ /opt/rt3/share/html/ FastCgiIpcDir /tmp FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 120 - processes 4 NameVirtualHost *:80 VirtualHost *:80 ServerAdmin [EMAIL PROTECTED] ServerName patrol.vigilancemonitoring.com DocumentRoot /opt/rt3/share/html/ AddDefaultCharset UTF-8 AddHandler fastcgi-script .fcgi /VirtualHost Directory /opt/rt3/share/html Options FollowSymLinks ExecCGI AllowOverride None /Directory Alias /NoAuth/images /opt/rt3/share/html/NoAuth/images ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/ ___ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com PGP.sig Description: This is a digitally signed message part ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Moving RT off of the root URL
Well, it's the blah, blah, blah that I need help with. I'm not the brightest guy in the world but if it was a simple one line change I wouldn't be wasting everyone's time. I spent a couple of days trying all types of different combinations and got it close to working but there were always problems. Since I assume that very few people here are running RT off of the root URL, I figured it would be faster to just ask the experts here. That was 3 weeks ago My current httpd config is at the bottom and my RT_SiteConfig.pm is plain vanilla, per the install instructions. I've done this with earlier versions of 3.4 and older RT with no problems, making a couple of simple alias changes. Apparently something changed in the way Best Practical built 3.5 or 3.6. I wouldn't care so much except that the current ScriptAlias setting breaks all of the other web sites on this server :( Having a great deal of difficulty getting anyone to help me with this. At 06:28 AM 9/22/2006, Drew Barnes wrote: ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/ Shouldn't that maybe be ScriptAlias /rt [blah blah blah]? Apparently, there has been a change since RT 3.4 that makes it more difficult to move RT from http://host.com/ to something like http://host.com/rt I presume someone has already solved this problem. I would be grateful if someone could point me to the detailed information on what I need to do to make this change. RT_SiteConfig.pm: Set($WebPath , /rt3); Set($WebURL , $WebBaseURL . $WebPath . /); I do appreciate your willingness to help but as I suspected, the changes you suggested do not work in my fastcgi configuration. This is what I have and it works fine except that it runs out of http://localhost instead of http://localhost/rt as I'd prefer. I'm sure this is just one or two very small changes to get it to work,, Alias /rt/ /opt/rt3/share/html/ FastCgiIpcDir /tmp FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 120 -processes 4 NameVirtualHost *:80 VirtualHost *:80 ServerAdmin [EMAIL PROTECTED] ServerName patrol.vigilancemonitoring.com DocumentRoot /opt/rt3/share/html/ AddDefaultCharset UTF-8 AddHandler fastcgi-script .fcgi /VirtualHost Directory /opt/rt3/share/html Options FollowSymLinks ExecCGI AllowOverride None /Directory Alias /NoAuth/images /opt/rt3/share/html/NoAuth/images ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/ ___ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Moving RT off of the root URL
At 07:45 AM 9/25/2006, Uldis Koskins wrote: Frank Saxton wrote: Well, it's the blah, blah, blah that I need help with. I'm not the brightest guy in the world but if it was a simple one line change I wouldn't be wasting everyone's time. I spent a couple of days trying all types of different combinations and got it close to working but there were always problems. Since I assume that very few people here are running RT off of the root URL, I figured it would be faster to just ask the experts here. That was 3 weeks ago My current httpd config is at the bottom and my RT_SiteConfig.pm is plain vanilla, per the install instructions. I've done this with earlier versions of 3.4 and older RT with no problems, making a couple of simple alias changes. Apparently something changed in the way Best Practical built 3.5 or 3.6. I wouldn't care so much except that the current ScriptAlias setting breaks all of the other web sites on this server :( Having a great deal of difficulty getting anyone to help me with this. im running 3.6 here, so maybe u could try this thingie :) FastCgiIpcDir /tmp FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 360 -processes 2 VirtualHost this.is.my.ip ServerName bigserver.com DocumentRoot /bigservers_stuff Directory /bigservers_stuff AllowOverride All /Directory #-- rt stuff AddHandler fastcgi-script fcgi Directory /opt/rt3/share/html AddDefaultCharset UTF-8 /Directory Alias /NoAuth/images/ /opt/rt3/share/html/NoAuth/images/ ScriptAlias /theplacewhereiwanttoseeRT/ /opt/rt3/bin/mason_handler.fcgi/ Directory /opt/rt3/bin/mason_handler.fcgi/ SetHandler fastcgi-script Options +ExecCGI /Directory #-- rt stuff end /VirtualHost -- Regards, Uldis Koskins Thanks very much for getting back to me. Here's mine which works fine as http://localhost The only big difference I see is changing ScriptAlias, which I did and it sort of, kind of worked, but not really. Jesse indicated that this is a bug in the code and if you're not seeing the problem in 3.6 then it must be only 3.6.1 that has the problem. I've invested/wasted a lot of time working on this with no success so it's sounding like the solution is to wait for the next release. Very much appreciate your help though! Alias /rt/ /opt/rt3/share/html/ FastCgiIpcDir /tmp FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 120 -processes 4 NameVirtualHost *:80 VirtualHost *:80 ServerName patrol.vigilancemonitoring.com DocumentRoot /opt/rt3/share/html/ AddDefaultCharset UTF-8 AddHandler fastcgi-script .fcgi /VirtualHost Directory /opt/rt3/share/html Options FollowSymLinks ExecCGI AllowOverride None /Directory Alias /NoAuth/images /opt/rt3/share/html/NoAuth/images ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Moving RT off of the root URL
ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/ Shouldn't that maybe be ScriptAlias /rt [blah blah blah]? Frank Saxton wrote: At 02:49 AM 9/21/2006, Kristian Rønningen wrote: On Mon, 18 Sep 2006 06:07:00 -0700, you wrote: Apparently, there has been a change since RT 3.4 that makes it more difficult to move RT from http://host.com/ to something like http://host.com/rt I presume someone has already solved this problem. I would be grateful if someone could point me to the detailed information on what I need to do to make this change. Hi, I'm running 3.6.1 on debian from a subdirectory /rt3/ on my domain, and from what I can tell from my config-files, this is all the path-related settings there is: RT_SiteConfig.pm: Set($WebPath , /rt3); Set($WebURL , $WebBaseURL . $WebPath . /); httpd.conf: VirtualHost 1.2.3.4 . . . Alias /rt3 /usr/local/rt3/share/html Location /rt3 AddDefaultCharset UTF-8 PerlModule Apache::DBI PerlRequire /usr/local/rt3/bin/webmux.pl SetHandler perl-script PerlHandler RT::Mason Options +ExecCGI /Location . . /VirtualHost Make sure you stop and start apache each time you change something, just in case something isn't reloading. - Kristian ___ I do appreciate your willingness to help but as I suspected, the changes you suggested do not work in my fastcgi configuration. This is what I have and it works fine except that it runs out of http://localhost instead of http://localhost/rt as I'd prefer. I'm sure this is just one or two very small changes to get it to work,, Alias /rt/ /opt/rt3/share/html/ FastCgiIpcDir /tmp FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 120 -processes 4 NameVirtualHost *:80 VirtualHost *:80 ServerAdmin [EMAIL PROTECTED] ServerName patrol.vigilancemonitoring.com DocumentRoot /opt/rt3/share/html/ AddDefaultCharset UTF-8 AddHandler fastcgi-script .fcgi /VirtualHost Directory /opt/rt3/share/html Options FollowSymLinks ExecCGI AllowOverride None /Directory Alias /NoAuth/images /opt/rt3/share/html/NoAuth/images ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Moving RT off of the root URL
Well, it's the blah, blah, blah that I need help with. I'm not the brightest guy in the world but if it was a simple one line change I wouldn't be wasting everyone's time. I spent a couple of days trying all types of different combinations and got it close to working but there were always problems. Since I assume that very few people here are running RT off of the root URL, I figured it would be faster to just ask the experts here. That was 3 weeks ago My current httpd config is at the bottom and my RT_SiteConfig.pm is plain vanilla, per the install instructions. I've done this with earlier versions of 3.4 and older RT with no problems, making a couple of simple alias changes. Apparently something changed in the way Best Practical built 3.5 or 3.6 Having a great deal of difficulty getting anyone to help me with this. At 06:28 AM 9/22/2006, Drew Barnes wrote: ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/ Shouldn't that maybe be ScriptAlias /rt [blah blah blah]? Apparently, there has been a change since RT 3.4 that makes it more difficult to move RT from http://host.com/ to something like http://host.com/rt I presume someone has already solved this problem. I would be grateful if someone could point me to the detailed information on what I need to do to make this change. RT_SiteConfig.pm: Set($WebPath , /rt3); Set($WebURL , $WebBaseURL . $WebPath . /); I do appreciate your willingness to help but as I suspected, the changes you suggested do not work in my fastcgi configuration. This is what I have and it works fine except that it runs out of http://localhost instead of http://localhost/rt as I'd prefer. I'm sure this is just one or two very small changes to get it to work,, Alias /rt/ /opt/rt3/share/html/ FastCgiIpcDir /tmp FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 120 -processes 4 NameVirtualHost *:80 VirtualHost *:80 ServerAdmin [EMAIL PROTECTED] ServerName patrol.vigilancemonitoring.com DocumentRoot /opt/rt3/share/html/ AddDefaultCharset UTF-8 AddHandler fastcgi-script .fcgi /VirtualHost Directory /opt/rt3/share/html Options FollowSymLinks ExecCGI AllowOverride None /Directory Alias /NoAuth/images /opt/rt3/share/html/NoAuth/images ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/ ___ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Moving RT off of the root URL
On Mon, 18 Sep 2006 06:07:00 -0700, you wrote: Apparently, there has been a change since RT 3.4 that makes it more difficult to move RT from http://host.com/ to something like http://host.com/rt I presume someone has already solved this problem. I would be grateful if someone could point me to the detailed information on what I need to do to make this change. Hi, I'm running 3.6.1 on debian from a subdirectory /rt3/ on my domain, and from what I can tell from my config-files, this is all the path-related settings there is: RT_SiteConfig.pm: Set($WebPath , /rt3); Set($WebURL , $WebBaseURL . $WebPath . /); httpd.conf: VirtualHost 1.2.3.4 . . . Alias /rt3 /usr/local/rt3/share/html Location /rt3 AddDefaultCharset UTF-8 PerlModule Apache::DBI PerlRequire /usr/local/rt3/bin/webmux.pl SetHandler perl-script PerlHandler RT::Mason Options +ExecCGI /Location . . /VirtualHost Make sure you stop and start apache each time you change something, just in case something isn't reloading. - Kristian ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Moving RT off of the root URL
Hello Kristian Thanks very much for responding. I built RT following the instructions to the letter. It's a fastcgi setup and I don't know that the changes you suggested will work the way RT is configured. I'm happy to go ahead and try if you say it will work though.. below is my current httpd.conf which works perfectly except that RT runs on the root URL and not http://localhost/rt Thanks very much in advance! # RT Stuff Alias /rt/ /opt/rt3/share/html/ FastCgiIpcDir /tmp FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 120 -processes 4 NameVirtualHost *:80 VirtualHost *:80 DocumentRoot /opt/rt3/share/html/ AddDefaultCharset UTF-8 AddHandler fastcgi-script .fcgi /VirtualHost Directory /opt/rt3/share/html Options FollowSymLinks ExecCGI AllowOverride None /Directory Alias /NoAuth/images /opt/rt3/share/html/NoAuth/images ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/ At 02:49 AM 9/21/2006, Kristian Rønningen wrote: On Mon, 18 Sep 2006 06:07:00 -0700, you wrote: Apparently, there has been a change since RT 3.4 that makes it more difficult to move RT from http://host.com/ to something like http://host.com/rt I presume someone has already solved this problem. I would be grateful if someone could point me to the detailed information on what I need to do to make this change. Hi, I'm running 3.6.1 on debian from a subdirectory /rt3/ on my domain, and from what I can tell from my config-files, this is all the path-related settings there is: RT_SiteConfig.pm: Set($WebPath , /rt3); Set($WebURL , $WebBaseURL . $WebPath . /); httpd.conf: VirtualHost 1.2.3.4 . . . Alias /rt3 /usr/local/rt3/share/html Location /rt3 AddDefaultCharset UTF-8 PerlModule Apache::DBI PerlRequire /usr/local/rt3/bin/webmux.pl SetHandler perl-script PerlHandler RT::Mason Options +ExecCGI /Location . . /VirtualHost Make sure you stop and start apache each time you change something, just in case something isn't reloading. - Kristian ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
