Re: [rt-users] RT stopped working after latest yum updates
Hi All, This now seems to be fixed for me. Here's how: Similar story here - CentOS 5.2 / rt-3.6.6 After yum updates, apache would not restart: [Mon Jul 28 10:33:48 2008] [error] File::Temp version 0.18 required--this is only version 0.16 at /usr/lib/perl5/site_perl/5.8.8/MIME/Tools.pm line 14.\nBEGIN failed--compilation aborted at /usr/lib/perl5/site_perl/5.8.8/MIME/Tools.pm line 14.\nCompilation failed in require at /usr/lib/perl5/site_perl/5.8.8/MIME/Entity.pm line 233.\nBEGIN failed--compilation aborted at /usr/lib/perl5/site_perl/5.8.8/MIME/Entity.pm line 233.\nCompilation failed in require at /opt/rt3/lib/RT/I18N.pm line 64.\nBEGIN failed--compilation aborted at /opt/rt3/lib/RT/I18N.pm line 64.\nCompilation failed in require at /opt/rt3/lib/RT.pm line 50.\nBEGIN failed--compilation aborted at /opt/rt3/lib/RT.pm line 50.\nCompilation failed in require at /opt/rt3/bin/webmux.pl line 68.\nBEGIN failed--compilation aborted at /opt/rt3/bin/webmux.pl line 68.\nCompilation failed in require at (eval 2) line 1.\n The perl update installed by yum clobbered version 0.20 of File::Temp installed for RT. After re-installing it, apache would start, but the RT login page was blank - the browser did not attempt to download any file. make fixdeps /usr/bin/perl ./sbin/rt-test-dependencies --verbose --install --with-mysql [...snip...] Everything was found. My Scalar::Util was from Scalar-List-Utils-1.19 was from my Bugzilla 3.0.x install. Inspite of all seeming to be good with Bugzilla, I reinstalled it based on Jesse's hunch below, restarted Apache, and I now can log in. Thus far, things now seem to be back to normal. Regards, Brian On Jul 21, 2008, at 2:56 AM, Kobus Bensch wrote: Hi Jesse I have managed to resolve the issues here. I only have one last issue. All RT emails are stuck in the sendmail queue with this error: (Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPF) |/opt/rt3/bin/rt-mailgate --queue 'IT Can you help with this please? Just tell sendmail to run the queue again now that RT is accepting mail again. Thanks Kobus Quoting Jesse Vincent jesse at bestpractical.com: On Jul 16, 2008, at 12:19 PM, Mark E. Walker wrote: Hi Kobus, I had the same problem about two weeks ago. Unfortunately, I never did find out EXACTLY what the problem was, however, an upgrade to 3.8 fixed it. Testdeps and fixdeps didn't help me, everything was there. It's almost certainly Scalar::Util being reinstalled incorrectly. If you reinstall it, the issue should go away. -jesse My upgrade consisted of backing up the database, blowing away the site, and doing the upgrade install as per the README. Now the Upgrade install did the required testdeps/fixdeps, and that may have done something after blowing away the site. I'm not sure. During my testing I found out the following: If I removed the perlhandler directive in the apache config, the site came up, but it was the you're almost there page. Putting it back in brought up the download again. I had no errors anywhere in any log files. My guess is that mason is crashing somewhere and the resulting zero length file returned to the browser doesn't have any mime type so it tries to download a file. Unfortunately, fixing that is beyond my current level with RT/Perl and Mason. I know this may not have helped much, and I apologize, but maybe it will provide a little more info to get you or the community on the way. Let us know what you eventually do to fix this. I think it's going to be a recurring theme with the perl/myself update. mw -Original Message- From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com ] On Behalf Of Drew Barnes Sent: Wednesday, July 16, 2008 9:02 AM To: Kobus Bensch; rt-users at lists.bestpractical.com Subject: Re: [rt-users] RT stopped working after latest yum updates Sounds like the perl/mysql update will require some perl module updates. make fixdeps may do you some good. Kobus Bensch wrote: There was 215 updates including perl and mysql. I will post the full log here in a bit. Kobus Quoting Drew Barnes barnesaw at ucrwcu.rwc.uc.edu: What did yum update? Kobus Bensch wrote: Hi all I use RT 3.6.5 on Centos5. Last night I performed a rather large yum update and since then rt stopped working. When I go to the rt webpage it comes up with a windows asking if I want to download a file. Can anybody help with this please. Let em know if you need more info Kobus ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com http://wiki.bestpractical.com/ Commercial support: sales at bestpractical.com
Re: [rt-users] RT stopped working after latest yum updates
On Jul 16, 2008, at 12:19 PM, Mark E. Walker wrote: Hi Kobus, I had the same problem about two weeks ago. Unfortunately, I never did find out EXACTLY what the problem was, however, an upgrade to 3.8 fixed it. Testdeps and fixdeps didn't help me, everything was there. It's almost certainly Scalar::Util being reinstalled incorrectly. If you reinstall it, the issue should go away. -jesse My upgrade consisted of backing up the database, blowing away the site, and doing the upgrade install as per the README. Now the Upgrade install did the required testdeps/fixdeps, and that may have done something after blowing away the site. I'm not sure. During my testing I found out the following: If I removed the perlhandler directive in the apache config, the site came up, but it was the you're almost there page. Putting it back in brought up the download again. I had no errors anywhere in any log files. My guess is that mason is crashing somewhere and the resulting zero length file returned to the browser doesn't have any mime type so it tries to download a file. Unfortunately, fixing that is beyond my current level with RT/Perl and Mason. I know this may not have helped much, and I apologize, but maybe it will provide a little more info to get you or the community on the way. Let us know what you eventually do to fix this. I think it's going to be a recurring theme with the perl/myself update. mw -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] ] On Behalf Of Drew Barnes Sent: Wednesday, July 16, 2008 9:02 AM To: Kobus Bensch; rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT stopped working after latest yum updates Sounds like the perl/mysql update will require some perl module updates. make fixdeps may do you some good. Kobus Bensch wrote: There was 215 updates including perl and mysql. I will post the full log here in a bit. Kobus Quoting Drew Barnes [EMAIL PROTECTED]: What did yum update? Kobus Bensch wrote: Hi all I use RT 3.6.5 on Centos5. Last night I performed a rather large yum update and since then rt stopped working. When I go to the rt webpage it comes up with a windows asking if I want to download a file. Can anybody help with this please. Let em know if you need more info Kobus ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com http://wiki.bestpractical.com/ Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com http://rtbook.bestpractical.com/ -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT stopped working after latest yum updates
What did yum update? Kobus Bensch wrote: Hi all I use RT 3.6.5 on Centos5. Last night I performed a rather large yum update and since then rt stopped working. When I go to the rt webpage it comes up with a windows asking if I want to download a file. Can anybody help with this please. Let em know if you need more info Kobus ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT stopped working after latest yum updates
Sounds like the perl/mysql update will require some perl module updates. make fixdeps may do you some good. Kobus Bensch wrote: There was 215 updates including perl and mysql. I will post the full log here in a bit. Kobus Quoting Drew Barnes [EMAIL PROTECTED]: What did yum update? Kobus Bensch wrote: Hi all I use RT 3.6.5 on Centos5. Last night I performed a rather large yum update and since then rt stopped working. When I go to the rt webpage it comes up with a windows asking if I want to download a file. Can anybody help with this please. Let em know if you need more info Kobus ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com http://wiki.bestpractical.com/ Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com http://rtbook.bestpractical.com/ -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT stopped working after latest yum updates
Hi Kobus, I had the same problem about two weeks ago. Unfortunately, I never did find out EXACTLY what the problem was, however, an upgrade to 3.8 fixed it. Testdeps and fixdeps didn't help me, everything was there. My upgrade consisted of backing up the database, blowing away the site, and doing the upgrade install as per the README. Now the Upgrade install did the required testdeps/fixdeps, and that may have done something after blowing away the site. I'm not sure. During my testing I found out the following: If I removed the perlhandler directive in the apache config, the site came up, but it was the you're almost there page. Putting it back in brought up the download again. I had no errors anywhere in any log files. My guess is that mason is crashing somewhere and the resulting zero length file returned to the browser doesn't have any mime type so it tries to download a file. Unfortunately, fixing that is beyond my current level with RT/Perl and Mason. I know this may not have helped much, and I apologize, but maybe it will provide a little more info to get you or the community on the way. Let us know what you eventually do to fix this. I think it's going to be a recurring theme with the perl/myself update. mw -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Drew Barnes Sent: Wednesday, July 16, 2008 9:02 AM To: Kobus Bensch; rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT stopped working after latest yum updates Sounds like the perl/mysql update will require some perl module updates. make fixdeps may do you some good. Kobus Bensch wrote: There was 215 updates including perl and mysql. I will post the full log here in a bit. Kobus Quoting Drew Barnes [EMAIL PROTECTED]: What did yum update? Kobus Bensch wrote: Hi all I use RT 3.6.5 on Centos5. Last night I performed a rather large yum update and since then rt stopped working. When I go to the rt webpage it comes up with a windows asking if I want to download a file. Can anybody help with this please. Let em know if you need more info Kobus ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com http://wiki.bestpractical.com/ Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com http://rtbook.bestpractical.com/ -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
