Hello *Associate*, Hope you are doing well We have below requirement open. Please send me your genuine candidate on my email ID *ifthek...@canopyone.com <ifthek...@canopyone.com>*
*Position: Wi-Fi Support Tech * *47 Trinity Ave SW, Atlanta, GA 30334 * *Either Web Cam or In Person * *Hybrid * *Short Description: * Under broad supervision, designs, codes, tests, modifies & debugs computer software. Writes & analyzes programs of moderate complexity. Analyzes, researches, & resolves program or systems problems & develops program documentation. *Complete Description: * **MUST BE LOCAL TO METRO ATLANTA AREA** *Position Responsibilities: * • Maintain, patch and update CISCO Meraki devices across the enterprise. • Open ServiceNow tickets to track issues as needed and lead the troubleshooting effort. • Coordinate with vendors and business teams to ensure timely resolution of issues. • Engage other DHS employees and vendors to troubleshoot and resolve wireless network issues. • Escalate problems to other system support personnel and management when a problem is not easily identified and/or corrected in a timely manner. • Resolve requests within SLA while providing the highest level of customer service. • Follow up with customers to ensure proper resolution. • Gain feedback from customers about service provided. • Provide regular reports on WAP uptime, issues, etc. and other reports as requested. • Run ServiceNow reports as required or requested. • Work with management to continuously improve the WiFi support process. *Qualifications & Skills Required: * • Experience supporting Meraki devices in a remote environment. • At least 1 year working with Meraki/Cisco Umbrella software. • Prior Cisco WLAN support experience. • Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc. • Hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11n/ac wireless. • Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers • Experience installing and troubleshooting WiFi networks. • Strong customer relationship focus. • Detail oriented with the ability to work independently and remotely. • Excellent oral, written, and interpersonal communication. • History of performing well under pressure. • Detail oriented and well organized with the ability to multitask. • Experience with the ServiceNow ticketing system a plus. • CCNA and Network+ certifications highly preferred. *Thanks & Regards* *Mohammed Ifthekharuddin* Tel: 703-831-8282 Ext 223 Cell: 323-825-5662 Email: ifthek...@canopyone.com Web: www.canopyone.com <http://canopyone.com/> -- You received this message because you are subscribed to "rtc-linux". Membership options at http://groups.google.com/group/rtc-linux . Please read http://groups.google.com/group/rtc-linux/web/checklist before submitting a driver. --- You received this message because you are subscribed to the Google Groups "rtc-linux" group. To unsubscribe from this group and stop receiving emails from it, send an email to rtc-linux+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/rtc-linux/CAHa9xHBoyhFA-z1Pq0_qGE3Pp4rZ1mPsczU0rBREzODRo1xOCQ%40mail.gmail.com.
