Hi

Please let me know your interest for this position

Reply back with expected hourly rate

 

Interview Mode-In Person Only 

 

Location: Lansing, MI

Duration: 12+ months

Rate: Open

 

Job Description

Function as a member of the Telephony Services IPT team and follow all
established processes to deliver, document and support any assigned IPT and
VM (voice mail) requests for new service or change from agency clients.
This position is also responsible for the troubleshooting and repair of
these services.  This includes use of delivery service management tools (BMC
Remedy and SMMS), Specialist level qualifications on Telecommunication
devices such as Cisco Switches and Routers, Cisco Call Manager, and other
related devices.  Technicians will need to be in place and available to work
from 8 AM to 5 PM Monday thru Friday at the 608 West Allegan Telephony
office location for the duration of the contract. 

 

Tasks:  

Technical support is required to assist with the following tasks:

.         Increase capacity and decrease cycle time needed to deliver and
maintain Telecommunications services to agency clients.  

.         Perform assessment, installation, testing, and repair of the
client Cisco IPT solution as needed to facilitate customer satisfaction with
client as their service provider.

.         Contractor will perform as Telephony Services IPT team member and
be responsible for the timely delivery of all scheduled projects and trouble
resolution to open tickets as assigned.

 

Skills Needed

Cisco Certified Network Professional Voice (CCNP Voice) or Cisco Certified
Network Associate Voice (CCNA Voice)            Required         5 Years

Cisco Unified Communication Manager (CUCM)      Required         5 Years

Cisco Unified Attendant Console        Required         5 Years

Cisco Unity Connection (CUC)            Required         5 Years

Cisco Unity Express (CUE)       Required         5 Years

Standard Telephony Technologies such as PRI, POTS, DID, FXS/FXO, Fax
Required         5 Years

Knowledge and experience with Avaya PBX  Desired

InformaCast Paging    Desired

 

 

Thanks
Archit
 
Archit Jain
Software People Inc.
 <mailto:bhaskar.nain...@softwarepeople.us> archit.j...@softwarepeople.us
Ph: 631-739-8782 C Fax: 631-574-3122
Gtalk: ajain0102

Certifications: NY MWBE, VA SWaM, DE OMWBE, MA MWBE

 

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