*Hi Friends,* *Hope you are doing great.*
*We have very urgent opening for the following positions and can setup interview immediately. If you have any suitable profile please send the resume in word format to * *neil.kha...@itbtalent.com <neil.kha...@itbtalent.com>**, you can also reach me at 929-268-0690.* Direct Client Need Job Title : *Genesys / IVR* *Support Consultant * Location : Miami, FL Duration : 6+ Month contract *Interview : Phone or Skype* **** Note : MUST be EAD, GC or Citizen***** *Required background:* Experience in supporting Genesys Contact Center routing, IVR applications, CTI and reporting needs to meet business objectives. Minimum of 4 years of progressively responsible positions in Contact Center development, configuration, maintenance and support. Solid working understanding of the Contact Center Technology organization and its operations including, but not limited to Genesys Routing, CIM platform, Reporting, Genesys Voice Portal, QA, Workforce management, Cisco, Avaya and Multi Media channels Experience with IVR support with an understanding of Nuance Framework, VXML Grammar and speech recognition, Java Scripting, SQL, Websphere, Integrationwith Genesys Framework and GVP 8 needed. At least 2 years of experience in MS - SQL is needed Extensive application architecture experience including Genesys CTI integration to front-end applications and GVP integration to backend systems Able to work in a complex environment, Global/International experience and the ability to work across cultures and time zones. Ability to interface and cultivate excellent working relationships both within Technology, Business and vendors. Knowledge of NICE Recording Solutions is optional Implementation experience is added advantage. Positive influencing skills both verbally and through the preparation of written materials in order to build relationships and effectively communicate business needs to internal technology groups Supporting Genesys Platform and IVR platform at one of our Client's Call center. Work closely with Call Center Managers and Call Center Supervisors in addressing Agent / Site issues on a daily basis. Work closely with Production Support engineers at various locations . Become the point of contact for technical support , troubleshooting production issues reported by analyzing those via respective call flows and reviewing associated application logs and providing solutions / fixing those. Become the point of contact for Client specific Financial Account on all their Genesys/IVR Support issues. Maintain open communication with internal Genesys Support team, IVR Team, NICE Team, Third Party Vendor, Business, PM and Delivery Managers as needed. Participate in meetings Onsite/Offshore as needed . Supporting Planned/Unplanned outages and providing on-call support as needed. *Note: Please reply me on my official E-Mail ID : **neil.kha...@itbtalent.com <neil.kha...@itbtalent.com>* *Thanks* *Neil Khanna*| *Senior IT Recruiter* *ITBrainiac Inc* D: (929) 268-0690 Email: neil.kha...@itbtalent.com <neil.kha...@itbtalent.com> -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-basis+unsubscr...@googlegroups.com. To post to this group, send email to sap-basis@googlegroups.com. Visit this group at http://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
