*Voice Portal IVR Application and Infrastructure Support - 6+months contract - MN*
*Kindly Reply on: lisa.d...@itbtalent.com <lisa.d...@itbtalent.com>* *HOT REQ* We are ok looking at non local candidates for this position. Let’s start with Avaya Aura Experience Portal experience; MUST have minimum 2 years “Avaya Aura” experience. I have direct access to the hiring manager and can work outside the system…so not limited on subs. Voice Portal IVR Application and Infrastructure Support 6 mo contract Plymouth, MN *Must pass a drug test and background check once offered position* -------------------------------------------------------------------------------- PROJECT: Catamaran IVR/AAEP application migration to client's IT. This position will supply support to the Avaya Aura Experience Portal IVR at UHG and potential support of the Cisco CVP also. This person will be responsible for assisting in the onboarding of IVR applications from an acquired partner. This is not a software IVR development position but knowledge of the AAEP portal is required. Knowledge of a different voice portal IVR will be considered. *TEAM:* IVR Voice Portal Support team (5 members) *RESPONSIBILITIES:* Provide 24 x 7 application and infrastructure support for the voice portal systems at UHG Assist in troubleshooting efforts when incidents or issues occur Contribute to root cause analysis for recurring issues Document operational readiness activities for new business users and platforms Plan and track maintenance activities and upgrades as necessary Coordinate vendor activity Plan and track change activities including the creation of test plans and change controls. Provide support to development resources on the project as necessary. *MUST HAVE:* 2 years experience with IVR Voice Portals 2 years Avaya Aura Portal Experience Experience doing contact center application support in a large enterprise Excellent communicator Fast learner *NICE TO HAVE:* Unix Linux Skills Strong technical, analytical, and problem solving skills *LOCATION:* Plymouth Location at Trenton MN – Non local is fine, but No Telecommuting. *Regards,Lisa Dutt - Recruiting ManagerDesk No # 609-935-3773 EXT 102 * *Email : lisa.d...@itbtalent.com <lisa.d...@itbtalent.com> or l...@itbrainiac.com <l...@itbrainiac.com>Fax 312.582.2699* *ITBrainiac Inc. 116 Village Blvd, Suite 200 - Princeton, NJ 08540* *www.itbrainiac.com* <http://www.itbrainiac.com/> -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-basis+unsubscr...@googlegroups.com. To post to this group, send email to sap-basis@googlegroups.com. Visit this group at https://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
