Hello,
Hope you are doing great...!!! I am attaching a job description for your review. If you are interested so please revert me back with your updated resume. Please call me on *6145037633 *or e-mail me at *an...@technocraftsol.com* <an...@technocraftsol.com> *Job Title: **Director Global Consumer Services Analytics(USC or GC or GC EAD)* *Location: **Portland, OR* *Contract Length: Long Term* *Job Decription:-* - Must have strong leadership (i.e. Director-level positions on resume) - Must have experience in a Call/Contact Center - Strong analytics & reporting experience - Solid SQL/Tableau Working in Consumer Services division will be rewarding, it will be challenging, and it will most definitely not be just another job. You'll be an ambassador of the brand -- everything we stand for: drive, determination, the unyielding commitment to excellence, these all will be a part of your everyday experience. We're committed to making every consumer's experience a rewarding one, and as a member of our team, your contributions will be a big part of our success. As our Director of Global Consumer Services Analytics you'll be responsible for a team of professionals that range from Reporting Database Engineers and Business Intelligence Analysts. This team is responsible for tracking and reporting on contact center metrics, key contact center drivers, ROI Analysis, and contact center impact modeling. In this role you will work across the matrix and on a global scale to ensure that is accurately tracking, reporting and analyzing critical data gathered within the Contact Centers to make proper business decisions, understand the impact of the consumer experience and ensure that the contact centers are prepared for current and future reporting needs. This position requires a motivating leader with strong technical and analytical skills, high detail-orientation, excellent written and verbal communication and high-energy to manage a team of analysts always looking for new challenges. The right individual will be on top of trends in consumer services innovation; understand the intricacies of the managing consumer services operations around the globe and understand the opportunities to serve our consumers better in a way that elevates the brand. *RESPONSIBILITIES:-* Deliver analytics-driven insights to the business operational teams (Call Center Operations, Consumer Experience, and key stakeholders and business partners, etc.). Drive the approach to solve a business problem through data analysis and understand the business to the point of being able to identify opportunities as soon as they arise. Lead and partner on the Consumer Service “Closed Loop Process” which delivers insights around consumer feedback, call center contacts and employee input to help drive friction out of the consumer experience and reduce consumer dependency on call centers for support. Partner with key analytics groups on providing input from global contact centers to ensure holistic view of consumer insights is obtained. Create engaging, inspiring and informative presentations that are shared across the Matrix Partner with Geo and Country CS Leaders on reporting needs *REQUIREMENTS:-* Bachelor's degree in Statistics, Business, Finance, Economics, Marketing, or a related field Minimum 10 years either in a Finance, Accounting or Reporting Role is required 5 years in a direct leadership role managing individual contributors or teams is required Experience in contact center, customer service industry analytics required Passion for performance analysis, reporting, and working with large amounts of data. Knowledge in Statistical Tools is highly valued. Demonstrated ability to use data to influence decision making and to craft impactful business reviews. Experience in identifying critical information, analyzing, developing hypotheses and making recommendations. Strong task management capabilities to manage multiple tracks of work and requirements Very strong toolset skills required, especially in Database (SQL language), Advanced Excel, Business analytics/Visualization tools (ie. Cognos/Tableau) Very high team and communication skills, ability to perform in a matrix organization with counterparts and stakeholders sitting in different countries and operating with different priorities Proven experience building positive working relationships and working successfully in cross-functional teams, including demonstrated success in managing without direct authority. Experience working in a global business environment preferred. Ability to work weekends and flexible hours Ability to read, speak and understand English Best Regards, *Ankit Bhardwaj(AB) – IT Recruiter* *Desk:* *6145037633* *E-Mail:* *an...@technocraftsol.com* <an...@technocraftsol.com> -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-or-oracle-financials+unsubscr...@googlegroups.com. To post to this group, send email to sap-or-oracle-financials@googlegroups.com. Visit this group at https://groups.google.com/group/sap-or-oracle-financials. For more options, visit https://groups.google.com/d/optout.
