Note: Need H1B Copy Mandatory,

*** Resumes lacking these skills will be rejected ***
*Title: Sr. ICM/UCCE Engineer *

*Length of Contract: 4 month *
*Location: San Antonio TX *

*Required*:
•             At least 5 years experience in supporting ICM, CVP, UCCE
infrastructure.
•             At least 5 years experience supporting these application for
2000+ contact center
•             At least 5 years experience in configuration, deployment,
testing, maintenance, monitoring and administering all aspects ICM, CVP,
UCCE
•             At least 5 years experience in troubleshooting application
and integration to reporting, WFM, Recording.
•             Experience with Contact Center Reporting
•             Experience with SQL
•             Experience working with all levels of the clients management
team
•             Experience in usability testing.

*Preferred*:
•             Bachelor’s degree in Computer Science or related field
•             Experience with ICM integration to Avaya and Cisco CUCM
•             Knowledge of ITIL Service Management processes and tools.















*Best Regards..*

*Vijay | 972-256-8187 | vij...@techstargroup.com <j...@conglomerateit.com>
| | Techstar Group Inc. |*

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