*Location: San Francisco, CA or Charlotte, North Carolina*
*Duration: 6+*
*Interview mode: Phone then F2F *
*As a Senior Interaction Designer in the Customer Experience group, you
will help shape the user experience strategy by leading project teams and
managing customer experience activities for the BANK's online properties
and digital channels. *
*As part of the discovery and design process you will: *
•Act as a key player in the strategic design process of projects, assuming
responsibility for the overall Customer Experience strategy and execution.
•Collaborate with program, product, and project managers to gather
requirements and integrate business objectives and technical constraints
with customer needs.
•Collaborate and lead team of interaction designers, information
architects, content strategists, and researchers to define the customer
experience using the appropriate user centered design techniques and
methods.
•Determine and recommend the appropriate user-centered design methods,
tools, deliverables, and milestones in order to design optimal solutions
considering tablet, mobile, and desktop. Some of the methods include the
development of scenarios, customer journey maps, service design blueprints,
navigational structures, sitemaps, user flows, screen designs, interaction
models, functional templates and prototypes.
•Represent the main point of contact with clients and partners, escalating
and resolving issues as necessary for both projects and larger platform
initiatives.
•Ensure that solutions follow internal standards as well as industry best
practices.
*Requirements: *
*•5-7 years of experience with interactive product design, design planning,
and/or strategic consulting for Fortune 500 companies or large e-commerce
sites *
*•Bachelor's degree in HCI or equivalent experience with user centered
design methods including task analysis and user scenarios *
•Proven track record for managing complex projects within larger
organizations with a mature user centered design methodology
•Excellent leadership, communication, problem-solving, facilitation,
presentation, and engagement management skills
*•Deep understanding of HTML, XML, CSS, JavaScript *
•Banking or financial services background strongly preferred but not
necessary
*Portfolio requirements: *
Candidate should be prepared to show design samples and interim
deliverables including but not limited to:
design briefs, strategy recommendations, sitemaps, task flows, detailed
wireframes, interaction flows, mockups,
annotated screen specifications, etc.
Thanks
Regards
*Swami A*
Technical Recruiter
*Ennovace Inc*
Ph: 214-541-9378
F: 972-262-9006
sw...@ennovace.com
www.ennovace.com
1801 S O'connor Rd
Irving TX 75061
In my absence please contact Steven at ste...@ennovace.com (214-541-9081)
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Thank you
Regards
*Swami A *Sr. Marketer
Ennovace Inc
Ph: 214.541.9378
F: 724.264.5637
sw...@ennovace.com
www.ennovace.com
1801 S O'connor Rd
Irving TX 75061
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