Hi, This Is Martin Zeller from Agile Enterprise Solutions,
This is Reference for Following Position ***** Please reply *with Resume, Work Authorization , Rate & Contact Details* ASAP ***** *Job Title: ** Desktop Analyst* *Location:* East Hanover, Nj & Duluth, GA *Duration:* 6+ Months *Interview Type: * Phone+ Skype *Primary Skills: MAC devices and tablets, IMAC and desk side support services, * *Job Description:* v Experience in Onsite support v Knowledge and experience on windows 7 OS v Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. v *Manage IMAC and desk side support services.* v Manage hard and soft break fix services for laptops and desktops. v Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools). v Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor. v *Experience with Service management tool – ex – Service now* v Should have good expertise on EUC tools, remote support tools, MS office and outlook. v Preferable to have a good understanding of Lync, VPN, and mobile device support. v Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation. v Ensure that each Desktop Device is installed with the appropriate Desktop image. v Manage Desktop Devices (hardware and software) incidents through to resolution. v Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements v Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls. v Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management v Good to have – knowledge in AD and smart hands and feet support. v Good to have – *knowledge and experience of supporting MAC devices and tablets* Thanks & Regards *Martin Zeller* Agile Enterprise Solutions, Inc Ph: 630-315-9544 martin_zel...@aesinc.us.com ||| www.aesinc.us.com Agile Enterprise Solutions Inc || "Ensuring Client's Success"|| Note: If you have received this mail in error or prefer not to receive such emails in the future, please reply with "REMOVE" in the subject line and the email id(s) to be removed. All removal requests will be honored ASAP. We sincerely apologize for any inconvenience caused. -- You received this message because you are subscribed to the Google Groups "SAP Resource Center" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-resource-center+unsubscr...@googlegroups.com. To post to this group, send email to sap-resource-center@googlegroups.com. Visit this group at https://groups.google.com/group/sap-resource-center. For more options, visit https://groups.google.com/d/optout.
