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Job Details:- |
| Job Title : | CRM Analyst |
| Location : | Chester, VA |
| Expected Duration of Project : | 14 Months |
| Start Date : | 03/18/2015 |
| Interview Type : | Telephonic, Personal |
| Duties & Responsibilites : | In Person Only.
Local Candidates Preferred.
Provide analyst support for the Customer Relationship Management (CRM) Program.
This position will support the following activities:
-Analyzing process performance data and reporting on process performance measures
-Translating VITA business process documentation into customer-facing business process documentation
-Providing oversight of and support to VITA Valued Customer Experience (VCE) process improvement projects
-Developing, implementing and supporting CRM operational processes and procedures
-Serving in a lead role for small process improvement projects
-Supporting the overall CRM Program by maintaining a CRM operational calendar, assisting in developing a business process management function for VITA’s Relationship Management & Governance directorate, assisting in the maintenance and development of the CRM Program SharePoint site
-Providing junior-level analyst support to the program
-Must have experience with business analysis, process and procedure documentation.
-Must be skilled in MS Visio, Office and SharePoint.
-Must have experience documenting processes and procedures and working across organizational boundaries and with diverse stakeholders. -Requires excellent written and verbal communications skills.
-Familiarity with CRM concepts in a context similar to VITA (i.e., our primary customers are entities such as state agencies, not individuals) is strongly preferred.
Required Skills:
-Business Analysis(Required-3Years)
-Process and Procedure Documentation(Required-3Years)
-MS Visio, Offic(Required-3Years)
-MS sharepoint(Required-3Years)
-knowledge of CRM concepts(Required-1Years)
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