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Job Details:- |
| Job Title : | Desktop/Application Support Engineer |
| Location : | Harrisburg, PA |
| Expected Duration of Project : | 4 Months |
| Start Date : | 02/27/2015 |
| Interview Type : | Telephonic, Personal |
| Duties & Responsibilites : | It is mandatory for all the vendors to provide the details below while sharing the resume
Consultant Name:
Current Location:
Phone:
Email:
Work Authorization :
Rate:
Local Candidate Preferred:
-Responsible for Tier 1 desktop support and Tier 1 application support for software leveraged
-Resource will be responsible to answer any and all questions regarding the desktop in use in BPOA. This includes all office product support as well as the BPOA specific systems support.
-Documents the problem and all troubleshooting steps taken for each incident for
tracking purposes and future reference.
-Performs hardware and software diagnostics to isolate and correct functional problems.
-Utilizes remote control software to troubleshoot desktop issues from a central location.
-Provides technical assistance and support to employees in the use of a wide variety of IT software and hardware devices.
-Determines user training needs, prepares training materials, and conducts training for users.
-Installs and configures IT hardware and software on new workstations and installs and configures hardware and software upgrades for new or existing workstations.
-Conducts tests on proposed and existing system hardware and software, and recommends or performs minor repairs and adjustments or refers to the appropriate service personnel for resolution.
-Utilizes various techniques to test, troubleshoot, and identify reported network connectivity and resource access problems.
-Assists in monitoring the network and problems as they arise, and alerts higher level specialists of network problems.
-Diagnoses and troubleshoots localized IT hardware, software, and network
connectivity problems.
-Installs, tests, and maintains network cabling found in a network environment.
-Sets up shared resources on the network, such as printers and access to file servers within established procedures.
-Resets passwords and unlocks user accounts for network users.
-Maintains inventory of office IT resources for maintenance contract purposes, prepares the necessary orders for repair, and monitors contractor performance.
-Executes test plans for system and system components, analyzes outputs, and ensures compatibility with requirements before implementation.
-Participates in IT continuity of government tests and in risk assessment analysis
for systems and applications.
-Troubleshoots telephone, voice mail, and other telecommunications related
problems.
-Assists in installing and configuring videoconferencing systems within established instructions and provides maintenance and operations support.
-Answering level 1 technical question from the general public by phone of via an email about BPOA specific systems.
Performs related work as required.
REQUIRED SKILLS:
-Support of desktops in MS Windows 7 Windows 8 and 8.1 Required 3 Years
-Support of current MS Office Products Required 3 Years
-MS Active Directory knowledge Required 1 Years
-MS SCCM knowledge Required 1 Years
-Customer Service Skills Required 2 Years
-Incident Management System experience (Example: Service Now, Remedy) Required 1 Years
-A+ Certification Highly desired
-Security + Certification Highly desired
-Net + Certification Highly desired
-Incident Management System experience Highly desired
-Verizon Virtual Contact Center or other call center applications Highly desired
INTERVIEW PROCESS:
IN person |
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