[sniffer] Short unplanned outage occurred around midnight -- all good now.

[Pete McNeil]

Hello Sniffer Folks,

We were in the planning stages to move some of our servers on Friday 
evening.


As Murphy and mice would have it -- there was some confusion in our data 
center and the servers were moved tonight before we could tell you about 
the event; and a few steps were missed along the way so the down-time 
was longer than we had planned.


As of now all systems are operational again and everything is 
recovering. Rulebases are going out and SYNC sessions for GBUdb are 
occurring normally again.


We are sorry for any inconvenience.

Please let us know if you have any lingering problems.

Best,

_M


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[sniffer] Re: Get Rulebase Error

[George Kulman]

Pete,

Found the problem.

Our Sonicwall was blocking cURL as a Download Threat.  I adjusted the
settings and it's now working fine.

Sorry to waste your time with my issue.

George

-Original Message-
From: Message Sniffer Community [mailto:snif...@sortmonster.com] On Behalf
Of Pete McNeil
Sent: Thursday, July 23, 2009 9:21 PM
To: Message Sniffer Community
Subject: [sniffer] Re: Get Rulebase Error

George Kulman wrote:
 Pete,

 Still happening.
   
Research suggests that the problem is probably network related -- I 
found articles about firewalls, for example.

Please ping and then traceroute to the server. http://www.sortmonster.net

See if you can spot a problem making a connection.

If that stuff looks ok then try downloading your rulebase file with a 
browser from the machine where you are setting up SNF.

Also try it from another machine to verify that you can access it from 
another machine on your network. (My lab is not on the same network as 
the delivery server, so my test is similar to yours -- except that your 
test involves your network(s)).

You should be able to spot the problem with one of these tests.

Essentially-- if you can download the rulebase file with your browser 
(like I can) then your SNF system should be able to download it with the 
curl utility.

Also -- since you are switching over from another server -- I presume 
the other server has no trouble downloading the rulebase files. You 
might compare the two servers to find the difference.

Please let me know what you find.

Hope this helps,

Thanks,

_M


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[sniffer] Re: Get Rulebase Error

[Pete McNeil]

George Kulman wrote:

Pete,

Found the problem.

Our Sonicwall was blocking cURL as a Download Threat.  I adjusted the
settings and it's now working fine.

Sorry to waste your time with my issue.
  

Don't worry about it ;-)

Glad it's resolved,

Thanks,

_M


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